Information and Communication Technologies in Tourism 2015: Proceedings of the International Conference in Lugano, Switzerland, February 3 - 6, 2015

Front Matter....Pages i-xvi
Front Matter....Pages 1-1
A Method for Analysing Large-Scale UGC Data for Tourism: Application to the Case of Catalonia....Pages 3-17
A Visual Analysis of Social Influencers and Influence in the Tourism Domain....Pages 19-32
What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews....Pages 33-45
Analysing User Reviews in Tourism with Topic Models....Pages 47-58
Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Lugano....Pages 59-72
Information Gathering by Ubiquitous Services for CRM in Tourism Destinations: An Explorative Study from Sweden....Pages 73-86
An Analysis of Consumer Search Patterns in the German Airline Market Using Panel Data....Pages 87-100
Behaviour of Virtual Visitor Based on E-Shop and DMO Websites: A Comparative Study by Means of Data Mining Techniques....Pages 101-110
An Auto-Coding Process for Testing the Cognitive-Affective and Conative Model of Destination Image....Pages 111-123
OpeNER: Open Tools to Perform Natural Language Processing on Accommodation Reviews....Pages 125-137
An Application of Apriori Algorithm Association Rules Mining to Profiling the Heritage Visitors of Macau....Pages 139-151
Front Matter....Pages 153-153
Integration of Data Mining Results into Multi-dimensional Data Models....Pages 155-168
A Practical Approach to Big Data in Tourism: A Low Cost Raspberry Pi Cluster....Pages 169-181
Methodology for the Publication of Linked Open Data from Small and Medium Size DMOs....Pages 183-195
Linked Data for Cross-Domain Decision-Making in Tourism....Pages 197-210
Front Matter....Pages 211-211
Travel Social Media Involvement: A Proposed Measure....Pages 213-225
Mediating Roles of Self-image Expression: Sharing Travel Information of SNSs....Pages 227-239
Social Media Return on Investment and Performance Evaluation in the Hotel Industry Context....Pages 241-253
An Exploratory Study on Social Media in China....Pages 255-267
Social Media on Smartphones for Restaurant Decision-Making Process....Pages 269-281
Front Matter....Pages 211-211
The Social Impact of Events in Social Media Conversation....Pages 283-294
Destination Brand Communication Through the Social Media: What Contents Trigger Most Reactions of Users?....Pages 295-308
@Spain Is Different: Co-branding Strategies Between Spanish National and Regional DMOs on Twitter....Pages 309-320
“This City Is Absolutely Fun and Trendy” A Destination Brand Personality Analysis in a Web 2.0 Setting....Pages 321-333
Reframing the Image of a Destination: A Pre-Post Study on Social Media Exposure....Pages 335-347
Studying Online Contents Navigation: A Comparison Between Eye-Tracking Technique and Self-Reported Investigation....Pages 349-359
Front Matter....Pages 361-361
Smart Tourism Destinations: An Extended Conception of Smart Cities Focusing on Human Mobility....Pages 363-375
Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services....Pages 377-389
Conceptualising Smart Tourism Destination Dimensions....Pages 391-403
Strategic E-Tourism Alternatives for Destinations....Pages 405-417
The Rise of eTourism for Development....Pages 419-431
Front Matter....Pages 433-433
The Acceptance of NFC Smart Posters in Tourism....Pages 435-447
Exhibition Attendees’ Smart Technology Actual Usage: A Case of Near Field Communications....Pages 449-462
Google Glass Augmented Reality: Generic Learning Outcomes for Art Galleries....Pages 463-476
Examining the Cultural Differences in Acceptance of Mobile Augmented Reality: Comparison of South Korea and Ireland....Pages 477-491
Investigating User’s Information Needs and Attitudes Towards Proactivity in Mobile Tourist Guides....Pages 493-505
Mobile Technologies Effects on Travel Behaviours and Experiences: A Preliminary Analysis....Pages 507-521
Transportation Mode Annotation of Tourist GPS Trajectories Under Environmental Constraints....Pages 523-535
User Personality and the New User Problem in a Context-Aware Point of Interest Recommender System....Pages 537-549
Spatiotemporal Analysis of Rambling Activities: Approach to Inferring Visitor Satisfaction....Pages 551-563
Front Matter....Pages 433-433
Tourists and Municipal Wi-Fi Networks (MWN): The Case of Lugano (Switzerland)....Pages 565-578
Front Matter....Pages 579-579
Drivers of Responsive Website Design Innovation by Destination Marketing Organizations....Pages 581-592
Perceived Usability, Attractiveness and Intuitiveness of Responsive Mobile Tourism Websites: A User Experience Study....Pages 593-606
Visual Appeal of Hotel Websites: An Exploratory Eye Tracking Study on Chinese Generation Y....Pages 607-620
Hotel Attributes and Visual Image: A Comparison Between Website and User-Generated Photos....Pages 621-633
Corporate Identity Communication on Corporate Websites: Evidence from the Hong Kong Hotel Industry....Pages 635-649
How Effective Are Asian Hotels in Communicating CSR Efforts Through the Property Websites? The Case of Hong Kong....Pages 651-663
Front Matter....Pages 665-665
Distribution Channels for Travel and Tourism: The Case of Crete....Pages 667-680
The Impact of Attribute Preferences on Adoption Timing of Hotel Distribution Channels: Are OTAs Winning the Customer Race?....Pages 681-693
Travellers’ Intended Future Trip Arrangement Strategies for Things to Do During a Trip: Implications for Travel Distribution....Pages 695-707
Offline Versus Online Intermediation: A Study of Booking Behaviour of Tourists Travelling to Sardinia....Pages 709-721
An Investigation of Hotel Room Reservation: What Are the Diverse Pricing Strategies Among Competing Hotels?....Pages 723-734
Dynamic Pricing Patterns on an Internet Distribution Channel: The Case Study of Bilbao’s Hotels in 2013....Pages 735-747
Using Technology to Align the Needs of Corporate Travel Managers with the Functions of Travel Management Companies....Pages 749-762
An Examination of the E-Bookers and E-Browsers in Emerging Markets: Online Browsing Behaviour in Independent Hotels in Hoi An....Pages 763-774
Front Matter....Pages 775-775
Changing Practices/New Technologies: Photos and Videos on Vacation....Pages 777-788
Technology as a Catalyst of Change: Enablers and Barriers of the Tourist Experience and Their Consequences....Pages 789-802
Disconnected and Unplugged: Experiences of Technology Induced Anxieties and Tensions While Traveling....Pages 803-816
An Exploratory Study on Drivers and Deterrents of Collaborative Consumption in Travel....Pages 817-830
Senior Travellers as Users of Online Travel Services: A Qualitative Enquiry....Pages 831-843
Front Matter....Pages 845-845
Online Learning and MOOCs: A Framework Proposal....Pages 847-858
The Evolution of eTourism Research: A Case of ENTER Conference....Pages 859-871
Investigating E-learning Effects on Continuance Intentions of Hospitality Management Students....Pages 873-883