Implementing SAP R/3: The Guide for Business and Technology Managers

Implementing SAP™ R/3: The Guide for Business and Technology Managers......Page 2
Copyright © 2000 by Sams Publishing......Page 3
Overview......Page 4
Contents......Page 6
Introduction......Page 24
PART I Setting the Stage......Page 28
CHAPTER 1 The Millennium Enterprise......Page 30
SAP the Company and its Product R/3......Page 31
The Concept of Enterprise Resources Planning Systems......Page 32
Management by Collaboration (MBC)......Page 43
Why Use ERP?......Page 50
Knowledge as the New Capital......Page 51
Information as the New Resource......Page 52
ERPs as Keepers of Organizational Knowledge Assets......Page 53
The Collaborative Enterprise, or Competing by Organizational Design......Page 54
Summary......Page 55
CHAPTER 2 ERP Evaluation......Page 56
The Anatomy of an ERP System......Page 57
ERP Acquisition Decision Process......Page 62
Significant Issues to be Considered While Evaluating ERP......Page 86
Summary......Page 93
CHAPTER 3 ERP Selection......Page 94
The ERP Selection Process......Page 95
The Selection Team......Page 97
ERP Core Selection Methodology......Page 98
ERP Selection Report......Page 99
Summary......Page 104
CHAPTER 4 The SAP Solution......Page 106
SAP the Company......Page 107
History of SAP......Page 108
The Significance of SAP R/3......Page 111
Other Significant Aspects of SAP R/3......Page 123
Recent SAP Strategic Initiatives......Page 124
Summary......Page 126
CHAPTER 5 The SAP Implementation Project Cycle......Page 128
Mission and Objectives of the SAP Project......Page 129
Project Initiation and Planning......Page 130
Critical Success Factors......Page 131
Implementation Strategy......Page 135
SAP Implementation Project Bill of Resources (BOR)......Page 137
Implementation Environment......Page 139
SAP Implementation Methodologies......Page 144
Project Management......Page 147
SAP Implementation......Page 149
SAP Deployment......Page 151
Why SAP Projects Might Sometimes Be Less than Successful......Page 152
Summary......Page 153
CHAPTER 6 SAP and Enterprise Reengineering......Page 154
The Background of Business Process Reengineering (BPR)......Page 155
An Enterprise BPR Methodology......Page 158
Changeability of SAP-driven Organizations......Page 167
SAP and Change Management......Page 168
Summary......Page 169
PART II SAP R/3......Page 170
CHAPTER 7 Basis for SAP Administration......Page 172
Operating System Interface......Page 173
The Dispatcher and Work Processes......Page 174
Computer Center Management System (CCMS)......Page 178
Workbench Organizer and Transport System......Page 181
Other Administration Utilities......Page 183
Communication Interface......Page 185
Presentation Interface......Page 186
Summary......Page 187
CHAPTER 8 ABAP for Custom Development......Page 188
ABAP Genesis......Page 189
Object Orientation......Page 190
ABAP/4 Development Workbench......Page 193
Programming in ABAP/4......Page 205
Reporting......Page 207
Dialog Programming......Page 208
Batch Data Communication and Interfaces......Page 210
Future of ABAP/4 as a General-Purpose Programming Language......Page 211
CHAPTER 9 SAP R/3 Application Modules......Page 212
Finance and Controlling (FI-CO)......Page 213
Sales and Distribution (SD)......Page 217
Materials Management (MM)......Page 221
Production Planning (PP)......Page 225
Quality Management (QM)......Page 231
Plant Maintenance (PM)......Page 234
Human Resources (HR)......Page 236
Industry-Specific (IS) Solutions......Page 239
SAP Solution Maps......Page 241
Summary......Page 247
PART III The Pre-Implementation Stage......Page 248
CHAPTER 10 Initiating the SAP Project......Page 250
SAP Project Executive Committee......Page 251
Mission and Objectives of the SAP Project......Page 252
SAP Project Management Structure......Page 253
Project Management Policies and Guidelines......Page 256
Risk Management in a SAP Project......Page 258
Change Management in a SAP Project......Page 262
Roles of the SAP Project Team Members......Page 263
Summary......Page 265
CHAPTER 11 Installing and Administering SAP......Page 266
Preparing the SAP Infrastructure Plan......Page 267
SAP Installation......Page 269
SAP System Landscape Planning and Management......Page 270
SAP System Administration......Page 271
Job Administration......Page 272
User Administration......Page 274
Print Administration......Page 280
Database Administration......Page 282
Summary......Page 284
PART IV The Implementation Stage......Page 286
CHAPTER 12 AcceleratedSAP (ASAP)......Page 288
Why Are SAP Implementations So Complex?......Page 289
Configuration through the Implementation Guide (IMG)......Page 290
Computer-Aided Software Implementation (CASI)......Page 291
What Is ASAP?......Page 293
ASAP, BPR, and Change Management......Page 297
Preconfigured Industry Systems......Page 298
Implementation Guide (IMG)......Page 300
Summary......Page 308
CHAPTER 13 Project Preparation......Page 310
Project Planning......Page 311
Project Standards and Procedures......Page 316
Infrastructure Requirements Planning......Page 323
Signoff Project Preparation Phase......Page 324
CHATPER 14 Business Blueprint......Page 326
Project Management of the Business Blueprint Phase......Page 328
Organizational Change Management......Page 329
Establish Development System Environment......Page 334
Define the Business Organization Structure......Page 337
Business Process Definition......Page 339
Quality Check Business Blueprint Phase......Page 349
Signing off the Business Blueprint Phase......Page 350
CHAPTER 15 Realization......Page 352
Project Management Realization Phase......Page 353
Sustaining the Organization Change Management Process......Page 356
System Management......Page 358
Baseline Configuration and Confirmation......Page 362
Perform the Final Configuration and Confirmation......Page 367
Perform ABAP/4 Development......Page 368
Establish the Authorization Concept......Page 373
Conduct the Final Integration Test......Page 375
Prepare End-User Documentation and Training Material......Page 377
Quality Check Realization Phase......Page 378
Sign Off the Business Blueprint Phase......Page 379
CHAPTER 16 Final Preparation......Page 380
Project Management of the Final Preparation Phase......Page 381
End-User Training......Page 383
System Management......Page 384
Refine the Cutover and Production Support Plan......Page 387
Cutover to the Production System......Page 389
Quality Check of the Final Preparation Phase......Page 390
Sign off the Final Preparation Phase......Page 391
CHAPTER 17 Go Live and Support......Page 392
Production Support......Page 393
Project End......Page 394
Success Patterns for SAP Implementation Projects......Page 395
PART V The Post-Implementation Stage......Page 398
CHAPTER 18 Supporting SAP......Page 400
SAP Deployment......Page 401
Continuous Change......Page 402
SAP R/3 Upgrades......Page 403
Help Desk......Page 404
Retaining and Retraining SAP Consultants......Page 405
Summary......Page 407
CHAPTER 19 Enhancements and Interfaces to SAP......Page 408
SAP Business Workflow......Page 410
SAP Business Information Warehouse......Page 413
SAP Business Framework......Page 420
Application Link Enabling (ALE)......Page 423
Electronic Data Interchange (EDI)......Page 428
SAP R/3 System on the Internet......Page 430
Summary......Page 438
PART VI SAP Implementation and Beyond......Page 440
CHAPTER 20  Valuing the Millennium Enterprise......Page 442
Enterprise Stakeholders......Page 443
Aspects of Enterprise Value......Page 444
Enhancement of Measures of Performances by SAP......Page 450
Value-based Management......Page 452
Balance Scorecard (BSC)......Page 453
SAP Strategic Enterprise Management (SEM)......Page 459
SAP AG’s ValueSAP Program......Page 464
Summary......Page 465
CHAPTER 21 Beyond the Enterprise......Page 466
The Extended Collaborative Enterprise (ECE)......Page 467
Supply-chain Management (SCM)......Page 469
SAP Supply-chain Optimization, Planning, and Execution (SCOPE)......Page 475
Customer Relationship Management (CRM)......Page 481
Enterprise Application Integration (EAI)......Page 484
Web User Interfaces (WUI)......Page 485
SAP’s mySAP.com Internet Environment......Page 486
The Customer-triggered Company......Page 492
The Internet and the Millennium Enterprises......Page 493
PART VII Appendixes......Page 498
APPENDIX A Selecting SAP Implementation Partners......Page 500
APPENDIX B SAP Consulting Partners in the U.S.......Page 502
Implementation Partners......Page 503
Technology Partners......Page 507
APPENDIX C SAP Third-Party Solutions......Page 508
INDEX......Page 514