Implementing Enterprise Observability for Success: Strategically plan and implement observability using real-life examples

Cover
Title Page
Copyright and Credits
Dedication
Contributors
Table of Contents
Preface
Part 1 – Understanding Observability in the Real World
Chapter 1: Why Observe?
	What is observability?
	What was used before observability?
	Issues with traditional monitoring techniques
		Modern infrastructure
		Pre-empting issues
		Identifying why and where the problem exists
	Key benefits of observability
	Summary
Chapter 2: The Fundamentals of Observability
	Understanding logs, metrics, and traces
		Logs
		Metrics
		Traces
	Getting to know service views
		User experience maps
		Customer journey maps (processes)
		System maps
		Service aggregate maps
	Exploring CMDBs
		What is a CMDB?
		Why is a CMDB important?
		CMDB providers and their life cycles
	Identifying KPIs
		Google’s golden signals
	Summary
Chapter 3: The Real World and Its Challenges
	Is observability difficult to implement?
		Google versus a financial institution
		Diverse service versus focused service
		Technology leader versus follower
	Challenges faced by organizations in the real world
		Infrastructure and architecture complexity
		Mindset and culture
		A lack of executive support
		Tools galore
		Mechanisms to measure success
		The price tag
	Overcoming challenges
		Navigating through infrastructure and architectural complexity
		Taking stock of your estate
		How can executives help?
		Tool rationalization and usage
		What does success look like?
		Cost rationalization
	Summary
Chapter 4: Collecting Data to Set Up Observability
	Data collection layer one – Infrastructure
		Understanding infrastructure
		Collecting data to monitor infrastructure
		Using infrastructure data
	Data collection layer two – The application
		Data collection for monitoring the application
		Collecting application log data
		APM data
		Telemetry
	Data collection layer three – the business service
		Digital experience monitoring
		Synthetic transaction monitoring
		Endpoint monitoring
		Real user monitoring
	Data collection layer four – The organization
	Summary
Chapter 5: Observability Outcomes: Dashboards, Alerts, and Incidents
	Getting to know dashboards
	Introducing alerts and incidents
	Alerts and incidents – the finer details
		At what point should an alert be set up?
		What should be the frequency of the alert?
		How to manage alerts?
	Observability consumers – self healing
	Summary
Part 2 – Planning and Implementation
Chapter 6: Gauging the Organization for Observability Implementation
	Organization and culture
	Assessing and driving the organization’s culture
		Being data-driven
		Ensuring data literacy
		Providing executive endorsement
		Establishing a governance model
	Summary
Chapter 7: Achieving and Measuring Observability Success
	Exploring observability maturity levels
		Initial
		Managed
		Defined
		Quantitatively Managed
		Optimized
	Understanding people and skills
		Technical skills
		Communication skills
		Problem-solving skills
		Mapping skills and maturity levels
	Measuring observability
	Summary
Chapter 8: Identifying the Stakeholders
	Enhancement drivers of an organization
	The actors of observability
	How users prompt improvement
	Exploring the supporters of observability
		Enterprise architects
		Enterprise data team
		Sourcing team
		Compliance and regulatory teams
	Introducing the RASCI matrix
	Summary
Chapter 9: Deciding the Tools for Observability
	Developing a strategy
		Desirable features of observability tools
	Build, leverage, or buy?
	Exploring observability tools
	Emerging observability trends
		Standardizing observability for open source projects
		Increased adoption of tracing
		Enhancing security with observability
		Auto-healing
		Considering the total cost of ownership for observability
	Summary
Part 3 – Use Cases
Chapter 10: Kickstarting Your Own Observability Journey
	Understanding the observability implementation workflow
		Preparation – organization-wide change
		Implementation – adoption by the organization
	Case study 1 – goFast
		Identifying the problem
		Addressing the problem
	Case study 2 – superEats
		Identifying the problem
		Addressing the problem
	Case study 3 – bigBuys
		Identifying the problem
		Addressing the problem
	Case study 4 – gruvyCars
		Identifying the problem
		Addressing the problem
	Summary
Index
About Packt
Other Books You May Enjoy