Human relations for career and personal success : concepts, applications, and skills

Cover
Title Page
Copyright Page
Dedication
Brief Contents
Contents
Preface
About the Author
Acknowledgments
PART I Understanding and Managing Yourself
	Chapter 1 Human Relations and You
		How Studying Human Relations Can Help You
		How Work and Personal Life Influence Each Other
		Human Relations Begins with Self-Understanding
		How the Human Relations Movement Developed
		Major Factors Influencing Job Performance and Behavior
	Chapter 2 Self-Esteem and Self-Confidence
		The Nature of Self-Esteem, Its Development, and Its Consequences
		The Enhancement of Self-Esteem
		The Importance of Self-Confidence, and Its Sources
		Developing and Strengthening Your Self-Confidence
		Codependency and Its Link to Low Self-Esteem and Low Self-Confidence
	Chapter 3 Self-Motivation and Goal Setting
		How Needs and Motives Influence Motivation
		How Goals Contribute to Self-Motivation
		Self-Motivation Techniques
		How to Develop the Self-Discipline to Achieve Goals and Stay Motivated
	Chapter 4 Emotional Intelligence, Attitudes, and Happiness
		Emotional Intelligence
		The Components of Attitudes and How They Are Acquired and Changed
		Happiness and How It Can Be Acquired and Enhanced
	Chapter 5 Values and Ethics
		Values as a Part of Understanding Human Relations
		The Importance of Being Concerned about Business Ethics
		Guidelines for Making Ethical Decisions and Behaving Ethically
	Chapter 6 Problem Solving and Creativity
		Personal Characteristics That Influence Your Problem-Solving Ability
		The Problem-Solving and Decision-Making Steps
		Creativity in Decision Making
		Improving Your Creativity
		How Critical Thinking Relates to Problem Solving and Creativity
		How Multiple Intelligences Contribute to Problem Solving and Creativity
PART II Dealing Effectively with People
	Chapter 7 Personal Communication Effectiveness
		How Communication Takes Place
		Nonverbal Communication (Sending and Receiving Silent Messages)
		Using Social Media to Enhance Communication Effectiveness
		Frequent Barriers to Communication
		Building Bridges to Communication
		Overcoming Gender Barriers to Communication
		Enhancing Your Listening Skills
		Personal Communication Style
	Chapter 8 Communication in the Workplace
		Formal Channels of Communication Within Organizations
		Informal Channels of Communication Within Organizations
		Challenges to Interpersonal Communication Created by Communication Technology
		Doing an Effective Job of Conducting or Participating in a Business Meeting
	Chapter 9 Specialized Tactics for Getting Along with Others in the Workplace
		Developing a Good Relationship with Your Manager or Team Leader
		Coping with a Problem Manager
		Building Good Coworker Relationships
		Building Good Relationships with Customers
	Chapter 10 Managing Conflict
		Why So Much Conflict Exists
		The Good and Bad Sides of Conflict
		Techniques for Resolving Conflict
		Dealing with Difficult People
		Suggestions for Managing Anger
	Chapter 11 Becoming an Effective Leader
		Traits and Characteristics of Effective Leaders
		Behaviors and Skills of Effective Leaders
		Leadership Style and Style Flexibility
		Techniques for a Leader Getting Along Well with Subordinates
		Developing Your Leadership Potential
		Key Challenges of Being a First-Time Leader
	Chapter 12 Motivating Others and Developing Teamwork
		Diagnosing Work Motivation
		Motivation Through Empowerment, Job Design, and Various Forms of Positive Reinforcement
		Strategies and Tactics for Building Teamwork
		Understanding Group Dynamics to Improve Teamwork Development and Motivation
		Characteristics of an Effective Work Group
	Chapter 13 Diversity and Cross-Cultural Competence
		Major Dimensions of Differences in Cultural Values
		Approaches to Improving Cross-Cultural Relations
		Overcoming Cross-Cultural Communication Barriers
		Additional Ways in Which Organizations Use Diversity to Advantage
		Legal Aspects of Working in a Culturally Diverse Environment
PART III Developing Career Thrust
	Chapter 14 Getting Ahead in Your Career
		The Basics of Conducting a Job Search
		Career Advancement Strategies and Tactics
		Developing Your Networking Skills
	Chapter 15 Learning Strategies, Perception, and Life Span Changes
		Major Learning Strategies and Processes
		Several Different Learning Styles
		How Perception Influences Our Interpretation of the World
		How We Respond to Life Span Changes and Challenges
		Basic Concepts about Changing Careers
		Tactics for Coping with Change
	Chapter 16 Developing Good Work Habits
		Dealing with Procrastination
		Proper Attitudes and Values to Develop for Productivity
		Effective Time-Management Techniques
		Overcoming Time Wasters
PART IV Staying Emotionally Healthy
	Chapter 17 Managing Stress and Personal Problems
		The Physiology and Consequences of Stress
		Sources of Stress in Personal Life
		Key Sources of Work Stress
		Several Effective Approaches to Managing Stress
		Two Key Perspectives on Understanding and Dealing with Personal Problems
Appendix: Comprehensive Assignment for Applying Human Relations Knowledge
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Company and Organization Index
Name Index
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Subject Index
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