Heritage, culture and society: research agenda and best practices in the hospitality and tourism industry, proceedings of the 3rd International Hospitality and Tourism Conference (IHTC 2016) & 2nd International Seminar on Tourism (ISOT 2016), 10-12 October 2016, Bandung, Indonesia

Content: Hospitality and tourism managementTourism development and local community empowerment E. RachmawatiThe effect of green hotel practices on service quality: The Gen Z perspective D.M. LemyTourists' perceptions on tourism products in Sumedang T. Abdullah, Gitasiswhara & T. FirdausWhy service encounter quality is important for guest satisfaction in using meeting package? A. Pratiwi & D.P. NovalitaThe effect of store attributes on tourists' loyalty B. Astari, L.A. Wibowo & O. RidwanudinTourism destination development model: A revisit to Butler's area life cycle A.H.G. Kusumah & G.R. NurazizahService enhancement, in-house training and restaurant business resilience: Integrating the study framework H.N.A. Majid, M.S.M. Zahari & N.M. YusoffTotal Quality Management (TQM) best practices in Malaysian hotel industry: An investigation using Multi-Criteria Decision Making (MCDM) model K.Y. Sin, M.S. Jusoh & N.A. IshakUnlocking tourist shopping preferences on souvenir attributes L. KusdibyoThe underlying factors affecting consumers' behavioral intentions in foodservice business in Surabaya, Indonesia S. Wijaya, D.C. Widjaja & A. HariyantoCorporate Social Responsibility (CSR) towards employee loyalty in hotel industry: A case study in Harris Hotel Tebet, Jakarta R.D. WiastutiThe non-pricing tools of hotel revenue management and performance: A conceptual paper N.A. Ahmad, S.M. Radzi, A.M. Shahril & Z. OthmanIndigenous entrepreneurs and the moderating effect of social capital and government support on mainstream business intention D. Simpong, M.S.M. Zahari, M.N.A. Akbarruddin & H.A. HadiMediating effect of Transfer of Training (ToT) towards training and service quality in Malaysian hotels: A conceptual paper S. Raha & H.F. AriffinThe effect of task performance, interpersonal performance and work engagement on job performance: A pilot study of Malaysian hotel employees S.H. Zakariah & F.M. ShariffA conceptual framework on perceived values, satisfaction and behavioral intention of medical tourism N.A.M. Zain, M.S.M. Zahari, M.H. Hanafiah & R. AhmadThe managerial competencies required by Indonesia's leading hotel groups: A preliminary investigation S. Thio & B. KingEmployee retention of outsourcing catering services in Malaysian government hospital N. Baba, M.R. Yaakop, S. Bachok, Z.A. Hamid & A.M. ShahrilVisitors' impulse shopping behavior at Kuala Lumpur International Airport 2 (KLIA2): A conceptual paper A.H.A. Hamid, S.M. Radzi, N.S. Aziz & R.A. AzizDifferences in perception between local community and destination management: A challenge in Community-based Tourism (CBT) S. Rahmafitria & F. RahmafitriaA study of potential operating efficiency towards service quality of Country Network Hotel P.Y. Woo, N.A. Mustapha, S.K.A.S. Mun, S.A. Juanis & I.M. AkhirMotivation factors, satisfaction and return intention towards dark tourism sites in Malaysia M.K.F. Khamis & F.M. ShariffStructural relationship of service innovation, dining experience and behavioural intention of restaurant customers R.P.S.R. Abdullah, H.F. Ariffin, L.B. Jipiu, Z. Mohi & N.A.M. AnuarModelling the predictors influencing customer satisfaction in event foods H.F. Ariffin, R.P.S.R. Abdullah, N. Baba, L.B. Jipiu & N.A.M. AnuarHuman Resource Management (HRM) practices and employees' retention in travel agencies N.F.I. Zailani, N. Aminudin & H. WeeProfiting toward the Silence Day event from the tourist perspective: An exploratory study on the identification of destination image in Bali L.Y. WiartiPatrons' satisfaction towards Kopitiam's physical environment quality in Malacca S.N.W. Safri, Z. Mohi & N. SumarjanGuest satisfaction towards physical environment quality in theme hotel T.N.A.T. Asmara & Z. MohiThe relationship between knowledge on economic risks and homestay operators preparedness M.A. Ghapar, S.A. Jamal & N.A. OthmanTraining and development program as a source of improving employee job performance J. Lahap, S.Z. Ibrahim, N.M. Said, A. Azmi & M.N. SyuhirdyComponents of job satisfaction among offshore catering crew: A preliminary investigation M.A.A. Majid, M. Othman, R. Abdullah & N. DeraniThe effect of physical environment on behavioral intention through customer satisfaction: A case of five-star beach resorts in Langkawi Island, Malaysia F.S. Chang, N. Ishak, A.S.M. Ramly, N.S. Ramlan & C.H. ChuHotel restaurant brand attributes, dining experience, satisfaction and behavioral intention: Developing a study framework T.A.T. Ismail, M.S.M. Zahari, F.M. Shariff & M.Z. SuhaimiThe roles of entrepreneurial competencies and organizational innovation on business performance in service sectors SMEs A. Jamin, N.M. Akhuan & M.T. ZamriWorkplace stress, organizational commitment and turnover intention: A case of Japanese restaurant in Malaysia M.F.S. Bakhtiar, M.T. Zamri, N.I. Hashim, Z. Othman & M.N.I. IsmailThe relationship between servicescape towards consumers' perceptions on food truck concept N. Ghazali, N.A.A. Bakar & N. DinBlue Ocean Strategy (BOS) and performance of four and five star hotels in Kuala Lumpur, Selangor and Putrajaya S.M. Radzi, M.F.M. Yasin, M.S.M. Zahari, R. Abas, N.H.C. Ahmat & A.H. Ahmad-RidzuanHospitality and tourism marketingHistorical and heritage walk as an alternative tourism activity to enhance heritage promotion and public awareness: A case study of Bandung R. WulandariThe opportunity of tourism communication marketing through social media networks H.N. ZaenudinExperiential marketing implication on museum: A case study on House of Sampoerna Museum A.G. Subakti, K.C. Komsary & N. KhrisnamurtiInvestigating the impact of marketing mix and customer purchasing decision process on satisfaction: A study on Neo milk bar in Jakarta S.F. Rangkuti, A. Riyadi & F. AsmaniatiThe impact of attitude, subjective norm, and motivation on the intention of young female hosts to marry with a Middle Eastern tourist: A projective technique relating to Halal sex tourism in Indonesia U. Suhud & G. WillsonThe role of digital marketing in sport tourism destination Y. Rudiani, V. Gaffar & O. RidwanudinCommunication strategies for Chinese tourists towards crisis in Southeast Asia P. Zou & X. HuOpening the black box: Examining consumer-brand relationship in brand social networking sites A. Ngelambong, N.M. Nor, M.W. Omar & S. KibatMaximizing Word of Mouth (WoM) engagement: The role of relationship value and relationship satisfaction in hospitality brand social networking sites A. Ngelambong, N.M. Nor, M.W. Omar & S. KibatCurrent trends in hospitality and tourism managementTourists' intention to visit food tourism destination: A conceptual framework D.N. Su, L. Johnson & B. O'MahonySenior tourists' travel selection: A structural model development I.G.B.R. UtamaMemorable tourism experiences in Mulu National Park: Scales development M. Mahdzar, N.M.M. Zaidi & A. ShuibLocal wisdom-based service learning in tourism development L. Anggraeni, I. Affandi & K. SuryadiGeoheritage utilization in geotourism destination: A case study at Batur Global Geopark, Bali M.S.D. Hadian, B.R. Suganda & A.K. YuliawatiGadjahMada University as a potential destination for edutourism H.P. Nugroho & J. SoeprihantoAttraction and destination readiness towards tourists' intention to visit solar eclipse phenomenon in Indonesia F. Rahmafitria, G.R. Nurazizah & A. RiswandiAdopt, adapt and adep: A Balinese way persisting to McDonalization D.K. Sujatha & P.D.S. PitanatriEvent sustainability and destination image: Evidence from Malaysia T. Alfian & H. WeeRoles of heritage tourism in preserving urban area R. Andari, G.R. Nurazizah & H.P.D. SetyoriniCharacteristic of users at Centrum Park Music as a means of recreation for Bandung community F. Ardiansyah & S. MarhanahComparative study on heritage tourism destination profiles: A case of Solo and Makassar D. Turgarini & F. AbdillahThe development of mountain tourism based on disaster mitigation in ring of fire areas W. KastolaniTangiblizing the Asian authenticity in tourism and hospitality sector A.H.G. KusumahTourist activities contribution on family cohesion R. Ingkadijaya, J. Damanik, H.S.A. Putra & NopirinTourism brokering phenomenon: When tourism was not managed professionally S. Nurbayani & S. IndrianiDoes tourism trigger socio-cultural changes? H. Gunawan & E. MalihahThe Datu-atata institution of Bajo ethnic: Between ecological symbol and citizen's ecotourism disorientation S. Amus, K. Suryadi & D. BudimansyahThe competitiveness of Indonesian tourism industry in facing ASEAN Economic Community (AEC) C. Ningsih & A. SudonoSustainable holiday indicators A. Noor, N. Wibisono & H.S. AtharPerceived destination competitiveness: An empirical assessment using PLS-SEM Z. Zainuddin, S.M. Radzi, M.S.M. Zahari & M.H.A. OngTourism core and created resources: Assessment on Travel and Tourism Competitiveness Index (TTCI) ranking and tourism performance M.H. Hanafiah, M.A. Hemdi, I. Ahmad & D. DarsonArchaeotourism destination in Lenggong Valley world heritage site: Does Knowledge Management (KM) matter? M.S.N. HaslizaThe characteristics of Edutourism at Cilegon Krakatau Steel industrial area Nandi & A. NissaTourists' satisfaction and loyalty towards food tourism in Georgetown, Penang S.B.M. Kamal, N.F.M. Bukhari, D. Abdullah & N. DinAttributes that affect the level of visitors' satisfaction and loyalty towards food festival: A case study of Asia Food Festival in Penang N.S. Aziz, N.A.M. Anuar, A.H.A. Hamid & F.S. IzharA conceptual review on Edutourism in Malaysia: Understanding the research trend N. Kamdi, N.A. Hassan & S.A. JamalEducational values in old mosque as a tourist attraction for historical and religious tour A. MulyanaDimensional structure of rural tourism cultural attributes: A Confirmatory Factor Analysis (CFA) approach S.N.A. Akbar, N.A. Ridzuan, M.S.M. Zahari & M.H. HanafiahRe-vitalising Port Dickson as a leading beach resort tourism destination in Malaysia: A benchmarking approach V. Nair, N.A. Ragavan, K. Hussain & F. AliTsunami hazard signage at beach tourism area in Indonesia M.Y. Rezaldi & D.W. SoewardikoenAssessing the effect of shopping experiences in creating landmark shopping destination N.M. Akhuan, A. Jamin & M.T. ZamriRural tourism destination accessibility: Exploring the stakeholders' experience S. Adeyinka-Ojo & V. NairTravel constraints affecting young tourist traveling domestically H. Abdullah, N.A.M. Anuar, M.S.M. Mahadi, M.Z. Zaidi & F.Y. AzmiFilm-induced tourism: Young Malaysian traveller motivations to visit a destination K. Hamzah, N. Aminudin, N.A. Mustapha & M.N.I. IsmailTechnology and innovation in hospitality and tourismRevolution towards competitive tourism: An integration between cultural spatiality, creative city and Information Communication Technology (ICT) R. Sutriadi & D.B. AninditoParameters that facilitate tourists' acceptance in using wearable augmented reality smart glass in Geotourism hotspots A. Baktash, V. Nair & H. SubramonianWhy adopting digital business technologies for Small and Medium sized Hotels (SMHs) matters? F. Ayob & B. HassanThe mapping of landslide proneness in mountain based tourist destinations: An overview of remote sensing and Geographic Information System (GIS) method N. Trianawati & F. RahmafitriaThe image of Bandung Basin national strategic area through Instagram M. Christin, A. Prasetio & R.P. PerdanaEmbedding psychographic traits into UTAUT2: A conceptual paper on Online Travel Agency (OTA) users A.A. Azdel, H. Khalid, S.M. Radzi & R.N.R. YusofHow does product type, trust, risk and perceived value affect online purchase intention? A. Jiwasiddi & T.E. BalqiahThe effect of social media on tourists' decision to travel to Islamic destination: A case of Malaysia Z.A. Hamid, H. Wee, M.H. Hanafiah & N.A.A. AsriRelationship between travel websites attributes and tourists' travel decision making N.H. Untong & F.I. AnuarThe influence of Instagram communication attributes on Generation Y sharing travel photo behavior R. Ihsanuddin & F.I. AnuarFactors influencing visual electronic Word of Mouth (e-WOM) on restaurant experience D. Abdullah, M.E.R.M. Hambali, S.B.M. Kamal, N. Din & J. LahapTour operators' information and communication technology adoption in Malaysia Z.I.M. Fuza, S.M. Isa & H.N. IsmailConceptualising a framework to study behavioural intention of tourists of distinct cultures towards wearable Augmented Reality (AR) application A. Baktash, V. Nair, H. Subramonian & N.A. RagavanAirport self-service check-in: The influence of technology readiness on customer satisfaction M.A. Hemdi, S.A.S. Rahman, M.H. Hanafiah & A. AdananThe influence of third party website online reviews on hotel online booking intention M.T. Zamri, S.A.N. Sulaiman, M.M.M. Rashidi, M.A. Azizan, A. Jamin, N.M. Akhuan & N.H.M. WasilanCustomers' technology readiness and customer information satisfaction on tablet-based menu ordering experience M.I. Zulkifly, M.S.M. Zahari, M.H. Hanafiah, M.A. Hemdi & M.N.I. IsmailPerceived ease of use towards Point of Sales (POS) system: Four and five star hotels in Kuala Lumpur M.S.M. Stamam, A.H.A. Bakar & S.M. RadziSustainable tourismDeep ecology as an environmental ethics for developing sustainable tourism V. ArianiPreferences to visit green destination in Indonesia from a stakeholder's perspective A.K. Yuliawati, A. Rahayu, R. Hurriyati, M.S.D. Hadian & K.N. PribadiEcotourism and suitability evaluation of the Mount Salak Resort II in the Halimun-Salak National Park A. Kusumoarto & R. RamadhanThe potential of mount trekking based ecotourism at Tangkuban Perahu natural tourism park S.T. ParamithaFood security in tourism village: A local wisdom of Cireundeu in environmental management S. KomariahIndigenous community, ecotourism and sustainability: Experience from Tenganan Dauh Tukad traditional village I.K. Sardiana & N.L.R. PurnawanPerceived value antecedents and guest satisfaction in Malaysian green hotels R. Hamid, S.A. Jamal, N. Sumarjan & M.H.A. OngMeasuring sustainability levels of tour operator businesses using sustainable tourism indicators: A conceptual perspective M.A. Hamid & S.M. IsaThe relationship between green practice and green trust of five-star hotel segment M.N.H. Hassim & M.R. JamaluddinEnvironmental Attitudes Inventory (EAI) of UiTM Penang hospitality students N. Rahim, S.R.M. Apendi, F. Farook & A. IsmailGastronomy, foodservice and food safetyHospitality in school environment supports nutrition educational package for obese school children N. Said, R. Mohamed, N. Mohamad, R. Nordin & N.M. NorKnowledge and awareness on the food heritage: A gendered view A.M. Ramli, M.S.M. Zahari, M.Z. Suhaimi & F. FaatCompetencies of consultants and authorities towards the effectiveness of the food safety system in Malaysia M.B. Jali, M.A. Ghanib & N.M. NorRelationship between menu, price and consumers' acceptance towards food truck concept S.A.A. Tarmazi, A. Ismail, N.M. Nor, Z.M.A. Tan & N. DinEffect of planting distance and chitosan concentration on the growth of seed potatoes breeder G0 virus-free in aeroponics R. Budiasih, N. Sondari, A. Komariah, L. Amalia & RomiyadiRisk factors influencing food security of the elderly during a flood disaster A.N.A. Alias, N.M. Nor, N.I.M. Fahmi-Teng & U.M.M. AsmawiStudy of Sate Padang preservation viewed from Minangkabau indigenous entrepreneurial ethics M.N.A. Abdullah & W. PriatiniTraditional food of West Java: Is it feasible to become a tourist attraction? A. Sudono, C. Ningsih & R. MiftahUrban and suburban adolescents' knowledge, attitudes and practices of food hygiene A.N.S. Awang-Teh, M.R.A. Hamid, N.M. Nor & U.M.M. AsmawiAn exploratory study on traditional food of Semarang as a cultural and heritage product W. Ardiyati, J.A. Wiwaha & B. HartonoPork free restaurants: Halal knowledge of the operators M.I. Haroun, M.S.M. Zahari, N.A.M. Zain & M.I. ZulkiflyDevelopment of Averrhoa sweet sour pastille N.A. Karim, N.A. Shattar, F.M. Ali, S.M. Isa & Z.I.M. FuzaChallenges and difficulties in adopting and practicing traditional Malay festive food M.S.M. Sharif, M.S.M. Zahari, K.M. Abdullah & N. IshakThe physicochemical changes in ripe jackfruit (Artocarpus Heterophyllus) bulbs during cold storage R.A. Ramli, A. Azmi, N.M. Shahril & A.F. BadiuzamanFactors influencing students' satisfaction towards food outlets in Universiti Utara Malaysia M.A. Mukhtar, N.R.A.N. Azam, C.T. Chik & H.F. AriffinSensory quality and physical characteristic of Chia seeds in butter cake C.T. Chik, N. Baba, S. Bachok, Z.A. Hamid & A.M. ShahrilAssessment of knowledge, attitude, and risk perception towards the practice of using repeatedly heated cooking oil among roadside food hawkers F.A.M. Sujang, Z.M. Issa & S.A.A. AzizMuslim consumer purchase behavior on doubtful Halal packed food A. Arsat & N.I.F.C. ShalifullizamSyubhah semi processed food and rural Muslim consumer purchase behaviour R.A. Rahman, M.S.M. Zahari, M.Z. Kutut & K.M. AbdullahCommitment and loyalty of the hearing impaired employees in the fast food restaurant N.M. Yusoff, S.N.A. Darimi, M.S.M. Zahari, N.A. Mustapha & F.A. GhaniGood Hygiene Practices (GHP) among school canteen food handlers L.B. Jipiu, R.P.S.R. Abdullah, H.F. Ariffin, N.A.M. Anuar & Z. MohiGauging students' perception and attitudes towards Halal products and logos N. Din, `A.A. Rani, F.H.F. Ridzuan, C.N. Zulkifli, S.A.A. Tarmizi, N. Ghazali, D. Abdullah & S.B.M. KamalPreferences towards quality, trust and trend in Halal restaurant A. Arsat, S. Bachok, C.T. Chik & N. BabaRelevant areas in hospitality and tourismSport tourism in urban area O. Ridwanudin & E. MaryaniRegulation of commercial whitewater rafting national certification: Assessment of Indonesian whitewater rafting operators R.M. Wirakusuma, O. Sukirman & A. SudonoThe inspiring narcissist leaders: A tale of Tony Fernandes and Richard Branson A.H.G. KusumahCommunication apprehension levels of tourism and social sciences students R. Effendi & V. SukmayadiThe orientation and value of spiritual tourism demand toward sustainable benefits in Bogor region P.E. Pratiekto, R. Avenzora & T. SunarmintoShould higher tourism education curriculum be adapted into qualification framework in ASEAN Economic Community (AEC) era? A. Yani & RositaA conceptual study: Muslim tourists' perceived value in Sharia Compliant Hotels (SCH) in Malaysia N.A.M. Azmin, H.N. Ismail & Z. KhalifahThe trend of late marriage among young Muslim Males in Malaysia: Do wedding food cost causing the causation? M.S.M. Zahari, M.Y. Kamaruzaman, M.Z. Suhaimi & M.Z. KututIs umrah truly religious tourism? A. KosasihSports tourism event attributes, destination image and revisit intention A.M. Shahril, S. Bachok, N. Baba, Z.A. Hamid & D.A. RazakIslamic religiosity as the moderator in the relationship between values and travel decision making N.M. Musa & N.A. OthmanEntrepreneurial intention among hospitality students: A case study in UiTM Terengganu, Malaysia W.K.W.N. Bayah, A.S. Aisah, M.K.M. Hanum, M.G. Amanina, A.S. Noristisarah & W.N.W. NazriahShariah Compliant Concept (SCC): An approach as best practice at Waqf Hotel M.G. Amanina, A.S. Aisah, M.K.M. Hanum, W.K.W. Nor-Bayah, M.A.M.H. Adilin & I.C. ZuinaVacation preferences in Sundanese culture: Time conception, orientation and utilization K. SuryadiTourism and religion: Can they coexist? A. AbdussalamAn integration of Graduate Competency Model (GCM) R.A. Zain, S.M. Radzi, J. Lahap & D. AbdullahProfundity in maxims of Eco-Islam among hospitality students F. Farook, N. Din, M.A. Razali & A. Ismail