HCI in Business, Government and Organizations: 11th International Conference, HCIBGO 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024 Proceedings, Part II

Foreword
HCI International 2024 Thematic Areas and Affiliated Conferences
List of Conference Proceedings Volumes Appearing Before the Conference
Preface
11th International Conference on HCI in Business, Government and Organizations (HCIBGO 2024)
HCI International 2025 Conference
Contents – Part II
Contents – Part I
Teleworking and Virtual Collaboration
A Bibliometric Approach to Existing Literature on Teleworking
	1 Introduction
	2 Method
	3 Bibliometric Analysis
	4 Discussion and Implications
	References
Configurational Perspectives in Social Media Research: A Systematic Literature Review
	1 Introduction
	2 Research Method
	3 Preliminary Findings and Discussions
		3.1 An Overview of Configurative Perspectives in Social Media Research
		3.2 Social Media Context
		3.3 Units of Analysis
		3.4 Application of fsQCA
		3.5 Expanding Firm-Level Social Media Research
		3.6 Research in Collaboration and Content Creation
	4 Conclusion
	References
IT Project Management Complexity Framework: Managing and Understanding Complexity in IT Projects in a Remote Working Environment
	1 Introduction
	2 Problem Areas
		2.1 Remote Working: Communication
		2.2 Complexity
		2.3 Poor Management
	3 Literature Review and Proposed Framework
		3.1 An Analysis of Agile Methodologies: SCRUM and Extreme Programming
		3.2 Knowledge Sharing
		3.3 Richer Resources and Documentation
		3.4 Project Risk Analysis Within the Agile Methodology
		3.5 Adjusted Agile Practices for Remote-Working
	4 Conclusion
	References
Virtual Reality for Home-Based Citizen Participation in Urban Planning – An Exploratory User Study
	1 Introduction
	2 Related Work
	3 Method
		3.1 Participation Scenario
		3.2 Prototype
		3.3 Participants
		3.4 Procedure
	4 Results
		4.1 VR for Visualizing Planning Projects
		4.2 VR for Increasing Citizen Participation
		4.3 Additional Features for VR-Based Participatory Planning
	5 Discussion and Recommendations
	6 Conclusion and Outlook
	References
From Use to Value: Monitoring the User Adoption Journey
	1 Introduction
	2 Research Background
		2.1 System Usage
		2.2 Unified Theory of Acceptance and Use of Technology (UTAUT)
	3 Methodology
		3.1 Action Design Research
		3.2 Stage 1: Problem Formulation
		3.3 Stage 2: Building, Intervention, and Evaluation
		3.4 Stage 3: Reflection and Learning and Stage 4: Formalization of Learning
	4 Results
	5 Discussion
	6 Limitations and Conclusion
	References
Virtual Reality: Curse or Blessing for Cultural Organizations and Its Consequences on Individuals’ Intentions to Attend
	1 Introduction
	2 Theoretical Framework and Hypotheses
		2.1 Intrinsic Motivation
		2.2 Satisfaction with the VR Experience
		2.3 Substitutability and Intention to Attend
	3 Method
		3.1 Operationalization and Stimulus
		3.2 Design of the Study
		3.3 Data Collection and Sample
		3.4 Data Analysis
	4 Results
		4.1 Assessment of the Measurement Model
		4.2 Assessment of the Structural Model
	5 Discussion and Implications
	6 Conclusion, Limitations, and Future Research
	References
Maturity Measurement Framework for Evaluating BIM-Based AR/VR Systems Adapted from ISO/IEC 15939 Standard
	1 Introduction
	2 Background
		2.1 BIM-Based AR/VR Systems and Maturity Evaluation
		2.2 Maturity Measurement Concepts in the Construction Field
		2.3 The ISO/IEC 15939 Standard Measurement Concepts
	3 Maturity Indicator Framework Adapted from ISO/IEC 15939 Standard for Evaluating BIM-Based AR/VR Systems
		3.1 The Proposed Framework Description
		3.2 Specification of a Maturity Indicator for Evaluating the Technological Aspect of BIM-Based AR/VR Systems
	4 Feasibility Study of the Proposed Framework and Discussion
	5 Conclusion and Perspectives
	References
Evaluating the Usability of Online Tools During Participatory Enterprise Modelling, Using the Business Model Canvas
	1 Introduction
		1.1 MURAL
		1.2 The Business Model Canvas (BMC)
		1.3 Usability Evaluation Methods
		1.4 Previous Work
		1.5 Research Objectives
	2 Research Method
		2.1 Participants
		2.2 Modelling Process
		2.3 Usability Evaluation
	3 Results
		3.1 Method
		3.2 The System Usability Scale (SUS)
		3.3 Other Survey Questions
		3.4 Interviews
		3.5 Modelling Sessions
	4 Discussion
		4.1 MURAL Usability
		4.2 Important Functional Features
		4.3 UEM Findings
	5 Conclusion
		5.1 Limitations
		5.2 Future Research
	References
Research Status and Trends of Virtual Simulation Technology in Clothing Design
	1 Introduction
	2 Research Design
		2.1 Data Sources
		2.2 Research Methodology
	3 Results
		3.1 Trend Analysis of Annual Outputs of VS-CD Literature
		3.2 Research Hotspots
		3.3 Trends in Hotspot Outputs
		3.4 Distribution of VS-CD Literature Sources
		3.5 High-Impact Institutions Analysis
		3.6 High-Impact Author Analysis
	4 Discussion
	5 Conclusion
	References
Improving User Experience and Service Efficiency
An Investigation of Readability, User Engagement, and Popularity of E-Government Websites in Saudi Arabia
	1 Introduction
	2 Related Work
		2.1 Readability Evaluations of E-Government Websites
		2.2 User Engagement Evaluations of E-Government Websites
		2.3 Popularity Evaluations of E-Government Websites
		2.4 Aims and Research Questions
	3 Methods
		3.1 Website Selection
		3.2 Readability Evaluation
		3.3 User Engagement Evaluation
		3.4 Popularity Evaluation
	4 Results and Discussion
		4.1 Readability of the Evaluated Websites
		4.2 User Engagement with the Evaluated Websites
		4.3 Popularity of the Evaluated Websites
		4.4 Correlation Analysis
	5 Conclusions and Future Work
	References
The Implementation of Advanced AIS and the Accounting Data Quality: The Case of Jordanian SMEs
	1 Introduction
	2 Accounting Information Systems Overview
	3 Theory Foundation
		3.1 TOE Theory
		3.2 Contingency Theory
		3.3 Activity Theory
	4 Hypotheses Development
		4.1 Technological Factors
		4.2 Organizational Factors
		4.3 Environmental Factors
		4.4 The Implementation AIS on Accounting Data Quality
	5 Research Methodology
		5.1 Participants and Data Collection
		5.2 Questionnaire Development
	6 Data Analysis and Results
		6.1 Descriptive Statistics
		6.2 Measurement Model
		6.3 Structural Model
	7 Discussion
	8 Research Implications
	9 Conclusion, Limitations and Future Research
	References
A Study on Speech Emotion Recognition in the Context of Voice User Experience
	1 Introduction
	2 Related Work
		2.1 Emotions
		2.2 Speech Emotion Recognition
	3 Study
		3.1 Research Goal
		3.2 Population
		3.3 Setup
		3.4 Procedure
		3.5 Data Preparation for Analysis
		3.6 Results of the Study
	4 Conclusion and Recommendations
	References
China’s Evidence for the Determinants of Green Business Environment from a Dynamic fsQCA
	1 Introduction
	2 Literature Review
	3 Methodology
		3.1 Principal Component Analysis
		3.2 Dynamic fsQCA
	4 Empirical Study
		4.1 Research Design and Data Collect
		4.2 Dynamic QCA Analysis
		4.3 Robustness Analysis
	5 Discussion and Conclusions
	References
A Multimodal Analysis of Streaming Subscription
	1 Introduction
	2 Related Work
		2.1 Subscription/Donation/Gifting Intention
		2.2 Ultimodal with Time Series Data
	3 Proposed Approach
		3.1 Data Collection
		3.2 Data Processing and Feature Extraction
		3.3 Modal Fusion
	4 Discussion
		4.1 Data Description
		4.2 Experiment Results
	5 Conclusion and Future Work
	References
Digital Transformation in Banking–How Do Customers Assess the Quality of Digital Banking Services?
	1 Digital Transformation–Specific Challenges for Banking Institutions
	2 Quantitative Research with the Five SERVQUAL Model Dimensions in Banking Institutions
		2.1 Emerging Relevance of Quantitative Research in Banking Business Management
		2.2 Introduction of the SERVQUAL Model in Banking Service Quality Assessments
		2.3 Research Process for Marketing Problem Solving
	3 Results of the Quantitative Research
	4 Final Evaluation and Digital Service Performance Optimization Recommendations for Banks
	References
The Innovation Generated by Blockchain in Accounting Systems: A Bibliometric Study
	1 Introduction
	2 Material and Method
	3 Results
	4 Conclusions and Discussions
	References
EV Explorer 2.0: An Online Vehicle Cost Calculator for Gig Drivers Considering Going Electric
	1 Introduction
	2 Background and Methodology Overview
	3 User Interface Design
		3.1 Minimize Demand
		3.2 Tell a Clear and Compelling Story
		3.3 Highlight Social and Environmental Impacts
		3.4 Maximize Customization
	4 Website Development
		4.1 Website Mockups and Clickable Prototype
		4.2 Programming Overview
		4.3 Data Sources
	5 Total Costs of Ownership Model
		5.1 New Vehicle Purchase
		5.2 Used Vehicle Purchase
		5.3 Vehicle Lease
	6 Conclusion
	References
Blockchain for Food Traceability - Consumer Requirements in Austria
	1 Introduction
	2 Blockchain Technology - Advantages and Disadvantages
	3 Literature Review
		3.1 Blockchain Technology and the Food Supply Chain in General
		3.2 Theoretical Blockchain Concepts in the Food Supply Chain
		3.3 Practical Blockchain Concepts in the Food Supply Chain
	4 Method
		4.1 Design of the Survey
		4.2 Survey Demographics
	5 Results
	6 Discussion
	7 Conclusion
	References
Author Index