Good Governance for Digital Policies: How to Get the Most Out of ICT. The Case of Spain's Plan Avanz

Foreword......Page 5
Acknowledgements......Page 7
Table of contents......Page 9
Acronyms and key terms......Page 13
Core messages of the review......Page 17
Assessments and proposals for action......Page 19
Prólogo......Page 35
Principales mensajes del informe Plan Avanza revisión de pares......Page 37
Principales hallazgos y propuestas de acción......Page 39
Introduction......Page 59
Plan Avanza: an important step forward for information society policy in Spain......Page 61
Information society strategies......Page 63
The Plan Avanza Strategy......Page 65
Targeted beneficiaries: addressing Spain’s key information society challenges......Page 68
Distribution of budget resources: one indicator of information society priorities......Page 73
From Plan Avanza to Plan Avanza 2......Page 78
Conclusions......Page 80
Governance matters: success factors for the design and implementation of information society strategies......Page 81
Introduction......Page 83
Critical success factors in policy design......Page 85
Establishing an effective implementation model......Page 88
Conclusions......Page 99
Assessing the effectiveness of inter-institutional co-ordination under Plan Avanza: the importance of multi-level governance......Page 101
Multi-level governance: a daily reality for policy makers......Page 103
Multi-level governance and survey framework......Page 107
Assessing the effectiveness of inter-institutional co-ordination under Plan Avanza: survey and interview findings......Page 109
Conclusions: improving the performance of Plan Avanza to maximise results......Page 131
Delivering benefits to citizens, businesses and the Spanish public administration......Page 135
Introduction: from measuring ICT diffusion to measuring impact, a bumpy road......Page 137
The S-curve framework and analysis of Plan Avanza......Page 139
Overview of chapter results......Page 141
Plan Avanza and ICT infrastructure: strengthening the foundation of an information society......Page 146
Plan Avanza and businesses: promoting productivity, competitiveness and innovation......Page 157
Plan Avanza and citizens: working to close digital divides......Page 171
Plan Avanza and the public administration: supporting national agendas for modernisation and e-government......Page 178
Conclusions......Page 203
Annex A. Organisations participating in interviews and roundtables......Page 205
Annex B. Survey methodology......Page 209
Bibliography......Page 213