Getting to resolution : turning conflict into collaboration

 Content: Resolution : getting beyond conflict, compromise, and settlement --
 ROI and the costs of conflict : pay now or pay later --
 Two brothers : their story of resolution --
 The craft of resolution : a road map for resolving conflict --
 Principle 1 : believing in abundance --
 Principle 2 : creating partnership --
 Principle 3 : being creative --
 Principle 4 : fostering sustainable collaboration --
 Principle 5 : becoming open --
 Principle 6 : forming long-term collaborations --
 Principle 7 : relying on feelings and intuition --
 Principle 8 : disclosing information and feelings --
 Principle 9 : learning throughout the resolution process --
 Principle 10 : becoming responseable --
 Step 1 : your attitude of resolution --
 Step 2 : stories : telling and listening --
 Step 3 : listening for a vision of resolution --
 Step 4 : getting current and complete --
 Step 5 : reaching agreement in principle --
 Step 6 : crafting the new agreement --
 Step 7 : resolution --
 Applying the principles : the craft of resolution --
 Benefits and utility : the cycle of resolution --
 Using the power of the legal system --
 Choosing a professional : the resolutionary --
 Building a culture of agreement and resolution.
 Abstract:             This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict