Fundamentals of Information Systems

Cover
Title page
Copyright page
Brief Contents
Contents
Preface
Part 1: Information Systems in Perspective
	Chapter 1: An Introduction to Information Systems in Organizations
		An Introduction to Information Systems
			Data, Information, and Knowledge
			The Value of Information
			Characteristics of Quality Information
			What Is an Information System
			Three Fundamental Types of Information Systems
		Information Systems in Organizations
			Value Chains
			Change in the Organization
			Soft Side of Implementing Change
			Careers in Information Systems
			Finding a Job in IS
			Certification
		CASE ONE: BMW: Automaker Competes on the Digital Front
		CASE TWO: Railroads Struggle to Implement Positive Train Control
Part 2: Information Technology Concepts
	Chapter 2: Hardware and Software
		Anatomy of a Computer
			Processor
			Memory
			Secondary Data Storage Devices
			Enterprise Storage Options
			Input and Output Devices
			Output Devices
		Computer System Types
			Mobile Computers
			Thin Clients, Desktops, and Workstations
			Servers, Mainframes, and Supercomputers
		Server Farms, Data Centers, and Green Computing
			Server Farms
			Data Center
			Green Computing
		An Overview of Software
			Software Sphere of Influence
		Systems Software
			Operating Systems
			Utility Programs
			Middleware
		Application Software
			Overview of Application Software
			Personal Application Software
			Workgroup Application Software
			Enterprise Application Software
			Programming Languages
		Software Issues and Trends
			Software Bugs
			Copyrights and Licenses
			Open-Source Software
			Software Upgrades
			Global Software Support
		CASE ONE: Vivobarefoot Upgrades Technology Infrastructure
		CASE TWO: Société de transport de Montréal (STM) Implements Innovative Mobile App
	Chapter 3: Database Systems and Big Data
		Data Fundamentals
			Hierarchy of Data
			Data Entities, Attributes, and Keys
			The Database Approach
		Data Modeling and Database Characteristics
			Data Modeling
			Relational Database Model
			Data Cleansing
		Relational Database Management Systems (DBMSs
			SQL Databases
			Database Activities
			Database Administration
			Popular Database Management Systems
			Using Databases with Other Software
		Big Data
			Characteristics of Big Data
			Sources of Big Data
			Big Data Uses
			Challenges of Big Data
			Data Management
		Technologies Used to Process Big Data
			Data Warehouses, Data Marts, and Data Lakes
			NoSQL Databases
			Hadoop
			In-Memory Databases
		CASE ONE: WholeWorldBand: Digital Recording Studio
		CASE TWO: Mercy’s Big Data Project Aims to Boost Operations
	Chapter 4: Networks and Cloud Computing
		Network Fundamentals
			Network Topology
			Network Types
			Client/Server Systems
			Channel Bandwidth
			Communications Media
			Communications Hardware
			Communications Software
		The Internet and World Wide Web
			How the Internet Works
			Accessing the Internet
			How the Web Works
			Web Programming Languages
			Web Services
			Developing Web Content and Applications
			Internet and Web Applications
			Intranets and Extranets
		The Internet of Things
		Cloud Computing
			Public Cloud Computing
			Private Cloud Computing
			Hybrid Cloud Computing
			Autonomic Computing
		CASE ONE: Cloud Helps Fight Cancer
		CASE TWO: Globacom Invests in Its Mobile Network Infrastructure in Africa
Part 3: Business Information Systems
	Chapter 5: Electronic Commerce and Enterprise Systems
		An Introduction to Electronic Commerce
			Business-to-Business E-Commerce
			Business-to-Consumer E-Commerce
			Consumer-to-Consumer E-Commerce
			E-Government
			Mobile Commerce
			Advantages of Electronic and Mobile Commerce
			E-Commerce Challenges
		Electronic and Mobile Commerce Applications
			Manufacturing
			Marketing
			Advertising
			Bartering
			Retargeting
			Price Comparison
			Couponing
			Investment and Finance
			Banking
		Technology Infrastructure Required to Support E-Commerce and M-Commerce
			Hardware
			Web Server Software
			E-Commerce Software
			Mobile Commerce Hardware and Software
			Electronic Payment Systems
		Transaction Processing Systems
			Traditional Transaction Processing Methods and Objectives
			Transaction Processing Systems for Small- and Medium-Sized Enterprises
			Transaction Processing Activities
		Enterprise Systems
			Enterprise Resource Planning
			Advantages of ERP
			Leading ERP Systems
			Customer Relationship Management
			Product Lifecycle Management (PLM
			Overcoming Challenges in Implementing Enterprise Systems
			Hosted Software Model for Enterprise Software
		CASE ONE: Facebook Moves into E-Commerce
		CASE TWO: Dunkin’ Donuts Prepares for Rapid Growth
	Chapter 6: Business Intelligence and Analytics
		What Are Analytics and Business Intelligence
			Benefits Achieved from BI and Analytics
			The Role of a Data Scientist
			Components Required for Effective BI and Analytics
		Business Intelligence and Analytics Tools
			Spreadsheets
			Reporting and Querying Tools
			Data Visualization Tools
			Online Analytical Processing
			Drill-Down Analysis
			Linear Regression
			Data Mining
			Dashboards
			Self-Service Analytics
		CASE ONE: Analytics Used to Predict Patients Likely to Be Readmitted
		CASE TWO: Sunny Delight Improves Profitability with a Self-Service BI Solution
	Chapter 7: Knowledge Management and Specialized Information  Systems
		What Is Knowledge Management?
			Knowledge Management Applications and Associated Benefits
			Best Practices for Selling and Implementing a KM Project
			Technologies That Support KM
		Overview of Artificial Intelligence
			Artificial Intelligence in Perspective
			Nature of Intelligence
			Brain-Computer Interface
			Expert Systems
			Robotics
			Vision Systems
			Natural Language Processing
			Learning Systems
			Neural Networks
			Other Artificial Intelligence Applications
		Multimedia and Virtual Reality
			Overview of Multimedia
			Overview of Virtual Reality
			Interface Devices
			Forms of Virtual Reality
			Virtual Reality Applications
		Other Specialized Systems
			Assistive Technology Systems
			Game Theory
			Informatics
		CASE ONE: The NASA Knowledge Map
		CASE TWO: Doctor on Demand Enables Physicians to Make House Calls
Part 4: System Development
	Chapter 8: System Acquisition and Development
		Buy versus Build
		Waterfall System Development Process
			System Investigation
			System Analysis
			System Design
			Construction
			Integration and Testing
			Implementation
			System Operation and Maintenance
		Agile Development
		Buying Off-the-Shelf Software
			Package Evaluation Phase
			Finalize Contract
			Integration and Testing
			Implementation
		CASE ONE: Etsy Uses DevOps for Rapid Deployment
		CASE TWO: British Telecom Spreading Agile Development across the Globe
Part 5: Information Systems in Business and Society
	Chapter 9: Cybercrime and Information System Security
		The Threat Landscape
			Why Computer Incidents Are So Prevalent
			Types of Exploits
			Federal Laws for Prosecuting Computer Attacks
		Implementing Secure, Private, Reliable Computing
			Risk Assessment
			Establishing a Security Policy
			Educating Employees and Contract Workers
			Prevention
			Detection
			Response
			Using a Managed Security Service Provider (MSSP
			Computer Forensics
		CASE ONE: Fairplay Turns to a Managed Security Service Provider
		CASE TWO: Sony’s Response to North Korea’s Cyberattack
	Chapter 10: Ethical, Legal, and Social Issues of Information Systems
		Computer Waste and Mistakes
			Computer Waste
			Computer-Related Mistakes
			Preventing Computer-Related Waste and Mistakes
		Privacy Issues
			Privacy and the Federal Government
			Privacy at Work
			Privacy and Email
			Privacy and Instant Messaging
			Privacy and Personal Sensing Devices
			Privacy and the Internet
			Privacy and Internet Libel Concerns
			Privacy and Fairness in Information Use
			Privacy and Filtering and Classifying Internet Content
			Corporate Privacy Policies
			Individual Efforts to Protect Privacy
		Work Environment
			Health Concerns
			Avoiding Health and Environmental Problems
		Ethical Issues in Information Systems
			What Is Ethics?
			Codes of Ethics
		CASE ONE: FBI Orders Apple to Unlock iPhone
		CASE TWO: Protecting Health Care Privacy
Glossary
Subject Index
Company Index