Fundamentals of Human Resource Management 9th Edition

Frontmatter
	Introduction
	Title Page
	Copyright Page
	Dedication
	About the Authors
	Preface
		Our Approach: Engage, Focus, and Apply
		Organization of the Ninth Edition
		Content Changes in the New Edition
		Acknowledgments
	Connect
		Instructors: Student Success Starts with You
		Students: Get Learning that Fits You
	Brief Contents
	Contents
Chapter 1: Managing Human Resources
	Part One: The Human Resource Environment
	Chapter Opener
		Introduction
	Human Resources and Company Performance
	Responsibilities of Human Resource Departments
		Analyzing and Designing Jobs
		Recruiting and Hiring Employees
		Training and Developing Employees
		Managing Performance
		Planning and Administering Pay and Benefits
		Maintaining Positive Employee Relations
		Establishing and Administering Personnel Policies
		Managing and Using Human Resource Data
		Ensuring Compliance with Labor Laws
		Supporting the Organization’s Strategy
	Skills of HRM Professionals
	HR Responsibilities of Supervisors
	Ethics in Human Resource Management
		Employee Rights
		Standards for Ethical Behavior
	Careers in Human Resource Management
	Organization of This Book
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 2: Trends in Human Resource Management
	Chapter Opener
		Introduction
	Change in the Labor Force
		An Aging Workforce
		A Diverse Workforce
		Skill Deficiencies of the Workforce
	High-Performance Work Systems
		Knowledge Workers
		Employee Empowerment
		Teamwork
	Focus on Strategy
		Mergers and Acquisitions
		High-Quality Standards
		Cost Control
		Expanding into Global Markets
	Technological Change in HRM
		HR Information Systems
		People Analytics
		Sharing of Human Resource Information
	Change in the Employment Relationship
		A Psychological Contract
		Declining Union Membership
		Flexibility
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 3: Providing Equal Employment Opportunity and a Safe Workplace
	Chapter Opener
		Introduction
	Regulation of Human Resource Management
	Equal Employment Opportunity
		Constitutional Amendments
		Legislation
		Executive Orders
	The Government’s Role in Providing for Equal Employment Opportunity
		Equal Employment Opportunity Commission (EEOC)
		Office of Federal Contract Compliance Programs (OFCCP)
	Businesses’ Role in Providing for Equal Employment Opportunity
		Avoiding Discrimination
		Providing Reasonable Accommodation
		Preventing Sexual Harassment
		Valuing Diversity
	Occupational Safety and Health Act
		General and Specific Duties
		Enforcement of the Occupational Safety and Health Act
		Employee Rights and Responsibilities
		Impact of the Occupational Safety and Health Act
	Employer-Sponsored Safety and Health Programs
		Identifying and Communicating Job Hazards
		Reinforcing Safe Practices
		Promoting Safety Internationally
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	Hr in Small Business
	Notes
Chapter 4: Analyzing Work and Designing Jobs
	Chapter Opener
		Introduction
	Work Flow in Organizations
		Work Flow Analysis
		Work Flow Design and an Organization’s Structure
	Job Analysis
		Job Descriptions
		Job Specifications
		Sources of Job Information
		Position Analysis Questionnaire
		Fleishman Job Analysis System
		Analyzing Teamwork
		Importance of Job Analysis
		Competency Models
		Trends in Job Analysis
	Job Design
		Designing Efficient Jobs
		Designing Jobs That Motivate
		Designing Ergonomic Jobs
		Designing Jobs That Meet Mental Capabilities and Limitations
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 5: Planning for and Recruiting Human Resources
	Part Two: Acquiring, Training, and Developing Human Resources
	Chapter Opener
		Introduction
	The Process of Human Resource Planning
		Forecasting
		Goal Setting and Strategic Planning
		Implementing and Evaluating the HR Plan
		Applying HR Planning to Affirmative Action
	Recruiting Human Resources
	Personnel Policies
	Recruitment Sources
		Internal Sources
		External Sources
		Evaluating the Quality of a Source
	Recruiter Traits and Behaviors
		Characteristics of the Recruiter
		Behavior of the Recruiter
		Enhancing the Recruiter’s Impact
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 6: Selecting Employees and Placing Them in Jobs
	Chapter Opener
		Introduction
	Selection Process
		Reliability
		Validity
		Ability to Generalize
		Practical Value
		Legal Standards for Selection
	Job Applications and Résumés
		Application Forms
		Résumés
		References
		Background Checks
	Employment Tests and Work Samples
		Physical Ability Tests
		Cognitive Ability Tests
		Job Performance Tests and Work Samples
		Personality Inventories
		Honesty Tests and Drug Tests
		Medical Examinations
	Interviews
		Interviewing Techniques
		Advantages and Disadvantages of Interviewing
		Preparing to Interview
	Selection Decisions
		How Organizations Select Employees
		Communicating the Decision
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 7: Training Employees
	Chapter Opener
		Introduction
	Training Linked to Organizational Needs
	Needs Assessment
		Organization Analysis
		Person Analysis
		Task Analysis
	Readiness for Training
		Employee Readiness Characteristics
		Work Environment
	Planning the Training Program
		Objectives of the Program
		In-House or Contracted Out?
		Choice of Training Methods
	Training Methods
		Classroom Instruction
		Computer-Based Training
		On-the-Job Training
		Simulations
		Business Games and Case Studies
		Behavior Modeling
		Experiential Programs
		Team Training
		Action Learning
	Implementing the Training Program
		Principles of Learning
		Transfer of Training
	Measuring the Results of Training
		Evaluation Methods
		Applying the Evaluation
	Applications of Training
		Orientation and Onboarding of New Employees
		Diversity Training
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 8: Developing Employees for Future Success
	Chapter Opener
		Introduction
	Training, Development, and Career Management
		Development and Training
		Development for Careers
	Approaches to Employee Development
		Formal Education
		Assessment
		Job Experiences
		Interpersonal Relationships
	Systems for Career Management
		Data Gathering
		Feedback
		Goal Setting
		Action Planning and Follow-Up
	Development-Related Challenges
		The Glass Ceiling
		Succession Planning
		Dysfunctional Managers
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 9: Creating and Maintaining High-Performance Organizations
	Part Three: Assessing and Improving Performance
	Chapter Opener
		Introduction
	High-Performance Work Systems
		Elements of a High-Performance Work System
		Outcomes of a High-Performance Work System
	Conditions That Contribute to High Performance
		Teamwork and Empowerment
		Knowledge Sharing
		Job Satisfaction and Employee Engagement
		Ethics
	HRM’s Contribution to High Performance
		HRM Practices
	HRM Technology
		HRM Applications
		Human Resource Information Systems
		Human Resource Management Online: E-HRM
	Effectiveness of Human Resource Management
		Human Resource Management Audits
		Analyzing the Effect of HRM Programs
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 10: Managing Employees’ Performance
	Chapter Opener
		Introduction
	The Process of Performance Management
	Purposes of Performance Management
	Criteria for Effective Performance Management
	Methods for Measuring Performance
		Making Comparisons
		Rating Individuals
		Measuring Results
		Total Quality Management
	Sources of Performance Information
		Managers
		Peers
		Subordinates
		Self
		Customers
	Errors in Performance Measurement
		Types of Rating Errors
		Ways to Reduce Errors
		Political Behavior in Performance Appraisals
	Giving Performance Feedback
		Scheduling Performance Feedback
		Preparing for a Feedback Session
		Conducting the Feedback Session
	Finding Solutions to Performance Problems
	Legal and Ethical Issues in Performance Management
		Legal Requirements for Performance Management
		Electronic Monitoring and Employee Privacy
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 11: Separating and Retaining Employees
	Chapter Opener
		Introduction
	Managing Voluntary and Involuntary Turnover
	Employee Separation
		Principles of Justice
		Legal Requirements
		Progressive Discipline
		Alternative Dispute Resolution
		Employee Assistance Programs
		Outplacement Counseling
	Employee Engagement
	Job Withdrawal
		Job Dissatisfaction
		Behavior Change
		Physical Job Withdrawal
		Psychological Withdrawal
	Job Satisfaction
		Personal Dispositions
		Tasks and Roles
		Supervisors and Co-Workers
		Pay and Benefits
		Monitoring Job Satisfaction
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 12: Establishing a Pay Structure
	Part Four: Compensating Human Resources
	Chapter Opener
		Introduction
	Decisions about Pay
	Legal Requirements for Pay
		Equal Employment Opportunity
		Minimum Wage
		Overtime Pay
		Child Labor
		Prevailing Wages
		Pay Ratio Reporting
	Economic Influences on Pay
		Product Markets
		Labor Markets
		Pay Level: Deciding What to Pay
		Gathering Information about Market Pay
	Employee Judgments about Pay Fairness
		Judging Fairness (Equity)
		Communicating Fairness
	Job Structure: Relative Value of Jobs
	Pay Structure: Putting It All Together
		Pay Rates
		Pay Grades
		Pay Ranges
		Pay Differentials
		Alternatives to Job-Based Pay
	Pay Structure and Actual Pay
	Current Issues Involving Pay Structure
		Pay during Military Duty
		Pay for Executives
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 13: Recognizing Employee Contributions with Pay
	Chapter Opener
		Introduction
	Incentive Pay
	Pay for Individual Performance
		Piecework Rates
		Standard Hour Plans
		Merit Pay
		Performance Bonuses
		Sales Commissions
	Pay for Group Performance
		Gainsharing
		Group Bonuses and Team Awards
	Pay for Organizational Performance
		Profit Sharing
		Stock Ownership
	Balanced Scorecard
	Processes That Make Incentives Work
		Participation in Decisions
		Communication
	Incentive Pay for Executives
		Performance Measures for Executives
		Ethical Issues
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 14: Providing Employee Benefits
	Chapter Opener
		Introduction
	The Role of Employee Benefits
	Benefits Required by Law
		Social Security
		Unemployment Insurance
		Workers’ Compensation
		Unpaid Family and Medical Leave
		Health Care Benefits
	Optional Benefits Programs
		Paid Leave
		Group Insurance
		Retirement Plans
		“Family-Friendly” Benefits
		Other Benefits
	Selecting Employee Benefits
		The Organization’s Objectives
		Employees’ Expectations and Values
		Benefits’ Costs
	Legal Requirements for Employee Benefits
		Tax Treatment of Benefits
		Antidiscrimination Laws
		Accounting Requirements
	Communicating Benefits to Employees
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 15: Collective Bargaining and Labor Relations
	Part Five: Meeting Other HR Goals
	Chapter Opener
		Introduction
	Role of Unions and Labor Relations
		National and International Unions
		Local Unions
		Trends in Union Membership
		Unions in Government
		Impact of Unions on Company Performance
	Goals of Management, Labor Unions, and Society
		Management Goals
		Labor Union Goals
		Societal Goals
	Laws and Regulations Affecting Labor Relations
		National Labor Relations Act (NLRA)
		Laws Amending the NLRA
		National Labor Relations Board (NLRB)
	Union Organizing
		The Process of Organizing
		Management Strategies
		Union Strategies
		Decertifying a Union
	Collective Bargaining
		Bargaining over New Contracts
		When Bargaining Breaks Down
		Work Stoppages
	Contract Administration
	New Approaches to Labor Relations
		Labor–Management Cooperation
		Nonunion Representation Systems
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Chapter 16: Managing Human Resources Globally
	Chapter Opener
		Introduction
	HRM in a Global Environment
		Employees in an International Workforce
		Employers in the Global Marketplace
	Factors Affecting HRM in International Markets
		Culture
		Education and Skill Levels
		Economic System
		Political-Legal System
	Human Resource Planning in a Global Economy
	Selecting Employees in a Global Labor Market
	Training and Developing a Global Workforce
		Training Programs for an International Workforce
		Cross-Cultural Preparation
		Global Employee Development
	Performance Management across National Boundaries
	Compensating an International Workforce
		Pay Structure
		Incentive Pay
		Employee Benefits
	International Labor Relations
	Managing Expatriates
		Selecting Expatriate Managers
		Preparing Expatriates
		Managing Expatriates’ Performance
		Compensating Expatriates
		Helping Expatriates Return Home
	Thinking Ethically
	Summary
	Key Terms
	Review and Discussion Questions
	Self-Assessment Exercise
	Taking Responsibility
	Managing Talent
	HR in Small Business
	Notes
Glossary
	Glossary
Index
	Name Index
	Subject Index
Accessibility Content: Text Alternatives for Images
	Figure 1.1 Text Alternative (Chapter 1)
	Figure 1.2 Text Alternative (Chapter 1)
	Figure 1.3 Text Alternative (Chapter 1)
	Figure 1.4 Text Alternative (Chapter 1)
	Workforce Concerns, % of respondents Text Alternative (Chapter 1)
	Figure 1.5 Text Alternative (Chapter 1)
	Figure 1.6 Text Alternative (Chapter 1)
	Figure 2.1 Text Alternative (Chapter 2)
	Figure 2.2 Text Alternative (Chapter 2)
	Figure 2.3 Text Alternative (Chapter 2)
	Figure 2.5 Text Alternative (Chapter 2)
	Staffing Workers as % of All Manufacturing Workers Text Alternative (Chapter 2)
	Figure 2.6 Text Alternative (Chapter 2)
	Figure 3.1 Text Alternative (Chapter 3)
	Figure 3.2 Text Alternative (Chapter 3)
	Figure 3.3 Text Alternative (Chapter 3)
	Figure 3.4 Text Alternative (Chapter 3)
	Figure 3.5 Text Alternative (Chapter 3)
	Figure 3.7 Text Alternative (Chapter 3)
	Top 10 OSHA Violations in 2019 Text Alternative (Chapter 3)
	Figure 4.1 Text Alternative (Chapter 4)
	Figure 4.2 Text Alternative (Chapter 4)
	Figure 4.3 Text Alternative (Chapter 4)
	Automation Potential, % of Employees Text Alternative (Chapter 4)
	Figure 4.4 Text Alternative (Chapter 4)
	Figure 4.5 Text Alternative (Chapter 4)
	Figure 4.6 Text Alternative (Chapter 4)
	Figure 5.1 Text Alternative (Chapter 5)
	Share of Tax-Filing Workers, % Text Alternative (Chapter 5)
	Figure 5.2 Text Alternative (Chapter 5)
	Figure 5.3 Text Alternative (Chapter 5)
	Figure 5.4 Text Alternative (Chapter 5)
	Figure 6.1 Text Alternative (Chapter 6)
	Figure 6.2 Text Alternative (Chapter 6)
	% of Employers Using Social Media to Screen Candidates Text Alternative (Chapter 6)
	Figure 7.1 Text Alternative (Chapter 7)
	Percentage of service-sector workers with limited skills Text Alternative (Chapter 7)
	Figure 7.2 Text Alternative (Chapter 7)
	Figure 7.4 Text Alternative (Chapter 7)
	Figure 8.1 Text Alternative (Chapter 8)
	Figure 8.2 Text Alternative (Chapter 8)
	Figure 8.3 Text Alternative (Chapter 8)
	Figure 8.5 Text Alternative (Chapter 8)
	Men Named John Outnumber Female CEOs Text Alternative (Chapter 8)
	Figure 8.6 Text Alternative (Chapter 8)
	Figure 9.1 Text Alternative (Chapter 9)
	% of Employees Text Alternative (Chapter 9)
	Figure 9.2 Text Alternative (Chapter 9)
	Figure 9.3 Text Alternative (Chapter 9)
	Figure 10.1 Text Alternative (Chapter 10)
	Top 5 Changes in Performance Reviews, % of Respondents Text Alternative (Chapter 10)
	Figure 10.6 Text Alternative (Chapter 10)
	Figure 10.5 Text Alternative (Chapter 10)
	Figure 10.7 Text Alternative (Chapter 10)
	Figure 11.1 Text Alternative (Chapter 11)
	Figure 11.2 Text Alternative (Chapter 11)
	Opioid Abuse Is a Problem for Workers and Employers Text Alternative (Chapter 11)
	Figure 11.4 Text Alternative (Chapter 11)
	Figure 11.5 Text Alternative (Chapter 11)
	Figure 11.6 Text Alternative (Chapter 11)
	Figure 11.7 Text Alternative (Chapter 11)
	Figure 11.8 Text Alternative (Chapter 11)
	Figure 12.1 Text Alternative (Chapter 12)
	Figure 12.2 Text Alternative (Chapter 12)
	Percentage of Workers Negotiating Pay Text Alternative (Chapter 12)
	Figure 12.3 Text Alternative (Chapter 12)
	Figure 12.4 Text Alternative (Chapter 12)
	Figure 12.5 Text Alternative (Chapter 12)
	Figure 12.6 Text Alternative (Chapter 12)
	Figure 13.1 Text Alternative (Chapter 13)
	% of Companies Using Incentive Pay Text Alternative (Chapter 13)
	Figure 13.2 Text Alternative (Chapter 13)
	Figure 13.3 Text Alternative (Chapter 13)
	Figure 14.1 Text Alternative (Chapter 14)
	Figure 14.2 Text Alternative (Chapter 14)
	Figure 14.3 Text Alternative (Chapter 14)
	Figure 14.4 Text Alternative (Chapter 14)
	Figure 14.5 Text Alternative (Chapter 14)
	Employees\' Rating of How Well They Understand Text Alternative (Chapter 14)
	Figure 15.1 Text Alternative (Chapter 15)
	Figure 15.2 Text Alternative (Chapter 15)
	Profile of a Typical Union Worker Text Alternative (Chapter 15)
	Figure 15.3 Text Alternative (Chapter 15)
	Figure 15.4 Text Alternative (Chapter 15)
	Figure 16.1 Text Alternative (Chapter 16)
	Workers in Occupations with Work-from-Home Potential, % Text Alternative (Chapter 16)
	Figure 16.3 Text Alternative (Chapter 16)
	Figure 16.4 Text Alternative (Chapter 16)
	Figure 16.5 Text Alternative (Chapter 16)
	Figure 16.6 Text Alternative (Chapter 16)
	Figure 16.7 Text Alternative (Chapter 16)