Exploring Service Science: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

Front Matter ....Pages I-XIII
Front Matter ....Pages 1-1
 The Effect of Service Modularity on Flexibility in the Digital Age – An Investigation in the B2B Context  (Torben Stoffer, Thomas Widjaja, Nicolas Zacharias)....Pages 3-15
 Modular Sales – Using Concepts of Modularity to Improve the Quotation Process for B2B Service Providers  (Aleksander Lubarski)....Pages 16-30
 Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight  (João Reis, Marlene Amorim, Nuno Melão)....Pages 31-44
 An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management  (Katharina Blöcher, Rainer Alt)....Pages 45-58
 Closing the Gap Between Research and Practice – A Study on the Usage of Service Engineering Development Methods in German Enterprises  (Simon Hagen, Sven Jannaber, Oliver Thomas)....Pages 59-71
 Customers Input via Social Media for New Service Development  (Intekhab (Ian) Alam)....Pages 72-87
 Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises  (Michael Vössing, Jörg Siegel, Niels Feldmann, Thorsten Wuest, Carina Benz)....Pages 88-100
 Towards Managing Smart Service Innovation: A Literature Review  (Caroline Götz, Sophie Hohler, Carina Benz)....Pages 101-111
 Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation  (Carina Benz, Stefan Seebacher)....Pages 112-124
Front Matter ....Pages 125-125
 Crowdsensing-Based Road Condition Monitoring Service: An Assessment of Its Managerial Implications to Road Authorities  (Kevin Laubis, Florian Knöll, Verena Zeidler, Viliam Simko)....Pages 127-137
 Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems  (Michael Vössing, Clemens Wolff, Volkmar Reinerth)....Pages 138-150
 Co-creation in Action: An Acid Test of Smart Service Systems Viability  (Francesco Polese, Luca Carrubbo, Francesco Caputo, Antonietta Megaro)....Pages 151-164
 Towards Enabling Cyber-Physical Systems in Brownfield Environments  (Sebastian R. Bader, Clemens Wolff, Michael Vössing, Jan-Peter Schmidt)....Pages 165-176
 Market Launch Process of Data-Driven Services for Manufacturers: A Qualitative Guideline  (Achim Kampker, Marco Husmann, Philipp Jussen, Laura Schwerdt)....Pages 177-189
Front Matter ....Pages 191-191
 Success Factors of SaaS Providers’ Business Models – An Exploratory Multiple-Case Study  (Sebastian Floerecke)....Pages 193-207
 End-to-End Methodological Approach for the Data-Driven Design of Customer-Centered Digital Services  (Jürg Meierhofer, Anne Herrmann)....Pages 208-218
 Utilizing Data and Analytics to Advance Service  (Fabian Hunke, Christian Engel)....Pages 219-231
Front Matter ....Pages 233-233
 Forecast Correction Using Organizational Debiasing in Corporate Cash Flow Revisioning  (Florian Knöll, Katerina Shapoval)....Pages 235-246
 A Framework for the Simulation-Based Estimation of Downtime Costs  (Clemens Wolff, Michael Voessing)....Pages 247-260
 Combining Machine Learning and Domain Experience: A Hybrid-Learning Monitor Approach for Industrial Machines  (Daniel Olivotti, Jens Passlick, Alexander Axjonow, Dennis Eilers, Michael H. Breitner)....Pages 261-273
 Exploring the Value of Data – A Research Agenda  (Tobias Enders)....Pages 274-286
Front Matter ....Pages 287-287
 Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres  (Marlene Amorim, Fatemeh Bashashi Saghezchi, Maria João Rosa, Pedro Pombo)....Pages 289-302
 Exploring Customers’ Internal Response to the Service Experience: An Empirical Study in Healthcare  (Gabriela Beirão, Humberto Costa)....Pages 303-315
 Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems  (Nabil Georges Badr, Maddalena Sorrentino, Marco De Marco)....Pages 316-329
 Service Science Research and Service Standards Development  (Reinhard Weissinger, Stephen K. Kwan)....Pages 330-343
 From Data to Service Intelligence: Exploring Public Safety as a Service  (Monica Drăgoicea, Nabil Georges Badr, João Falcão e Cunha, Virginia Ecaterina Oltean)....Pages 344-357
 Managing Patient Observation Sheets in Hospitals Using Cloud Services  (Florin Anton, Theodor Borangiu, Silviu Raileanu, Iulia Iacob, Silvia Anton)....Pages 358-370
Front Matter ....Pages 371-371
 Bringing Design Science Research to Service Design  (Jorge Grenha Teixeira, Lia Patrício, Tuure Tuunanen)....Pages 373-384
 Scaling Consultative Selling with Virtual Reality: Design and Evaluation of Digitally Enhanced Services  (Osmo Mattila, Tuure Tuunanen, Jani Holopainen, Petri Parvinen)....Pages 385-398
 Designing Value Co-creation with the Value Management Platform  (Geert Poels, Ben Roelens, Henk de Man, Theodoor van Donge)....Pages 399-413
Back Matter ....Pages 415-416