Excellence in Coaching: The Industry Guide

Copyright Page......Page 5
Table of Contents......Page 6
About the editor......Page 10
Contributors......Page 11
Foreword......Page 17
Preface......Page 18
Acknowledgements......Page 20
Introduction......Page 22
Part 1 The business of coaching......Page 28
Defining coaching......Page 30
Coaching qualities, skills and competencies......Page 35
Coaching, counselling, psychotherapy and mentoring......Page 42
The benefits of coaching......Page 43
The need for the human touch......Page 48
Organizational coaching framework......Page 49
1. Building the business case......Page 51
2. Ensuring focus......Page 54
3. Creating alignment......Page 56
4. Contracting......Page 59
5. Delivering success......Page 61
Strategic framework for leveraging external coaching......Page 65
Environment......Page 67
Defining the coaching requirements......Page 69
Coach selection and appointment......Page 72
Embedding best practice......Page 76
Engagement......Page 79
Considering external market trends......Page 81
Summary......Page 82
Planning for success......Page 84
Setting up a coaching practice......Page 85
Your operations......Page 89
Your financial management......Page 91
Sales and marketing......Page 94
Yourself......Page 98
Conclusions......Page 101
Part 2 Coaching models and approaches......Page 102
The GROW model......Page 104
When does the GROW model work best?......Page 107
Tools and techniques......Page 108
Ten key questions to guide your way......Page 113
THE SOLUTION-FOCUSED COACHING MODEL EXPLAINED......Page 115
CORE CHARACTERISTICS OF SOLUTION-FOCUSED COACHING......Page 116
WHEN DOES THE SOLUTION-FOCUSED APPROACH WORK BEST?......Page 119
TOO LS AND TECHNIQUE S......Page 121
STRATEGIC OVERVIEW OF A SOLUTION-FOCUSED COACHING INTERVENTION......Page 123
TEN KEY QUESTIONS TO GUIDE YOUR WAY......Page 126
SUMMARY......Page 129
The cognitive behavioural coaching model explained......Page 131
Tools and techniques......Page 136
Ten key questions to guide your way......Page 140
Conclusion......Page 142
THE NLP COACHING MODEL EXPLAINED......Page 144
WHEN DOES NLP COACHING WORK BEST?......Page 145
TOOLS AND TECHNIQUES......Page 146
TEN KEY QUESTIONS TO GUIDE YOUR WAY......Page 150
SUMMARY......Page 154
THE TRANSPERSONAL COACHING MODEL EXPLAINED......Page 155
WHEN DOES TRANSPERSONAL COACHING WORK BEST?......Page 156
TOOLS AND TECHNIQUES......Page 158
TEN KEY QUESTIONS TO GUIDE YOUR WAY......Page 164
SUMMARY......Page 167
The appreciative coaching model explained......Page 168
Positive methods underlying the app reciative coaching model......Page 170
Tools and techniques in action......Page 172
Conclusion......Page 176
The integrative coaching model explained......Page 178
When does integrative coaching work best?......Page 185
Tools and techniques......Page 186
Ten key questions to guide your way......Page 189
Part 3 Coaching issues......Page 194
INTEGRATING CULTURE INTO COACHING......Page 196
EMBRACING DIVERSITY......Page 199
LEVERAGING ALTERNATIVE CULTURAL PERSPECTIVES......Page 201
THE GLOBAL COACHING PROCESS......Page 204
CROSS-CULTURAL WORK IN PRACTICE......Page 206
CONCLUSIONS......Page 208
Why focus on stress?......Page 210
How can coaching help to manage stress?......Page 212
Managing stress: a comprehensive approach......Page 214
How can stress be prevented?......Page 222
WHY ARE ETHICS IMPORTANT IN COACHING?......Page 225
WHAT IS MEANT BY ETHICS?......Page 226
THE FOUNDATIONS OF ETHICAL THINKING......Page 227
ETHICAL PRINCIPLES THAT GUIDE COACHING PRACTICE......Page 228
MODERN SOCIETY AND ‘NEW ETHICS’......Page 230
ETHICAL THEMES AND SCENARIOS FROM COACHING......Page 232
WHAT IS SUPERVISION?......Page 236
ROLE AND PURPOSE OF SUPERVISION......Page 237
SIMILARITIES AND DIFERENCES TO COUNSELLING AND PSYCHOTHERAPY SUPERVISION......Page 239
THE STAGES IN A SUPERVISION SESSION......Page 240
THE SEVEN-EYED COACHING SUPERVISION MODEL......Page 242
TRAINING AS A COACHING SUPERVISOR......Page 246
16 Evaluating coaching programmes......Page 249
Why evaluate?......Page 250
How to evaluate......Page 251
Pitfalls to avoid......Page 254
Cases in point......Page 255
Final thoughts......Page 259
The case for accreditation......Page 261
Coach accreditation: recent history and developing trends......Page 265
Understanding existing and emerging professional accreditation systems in the coaching space......Page 266
Coaching and coaching psychology......Page 271
Where to from here?......Page 276
Conclusion......Page 278
The Association for Coaching......Page 281
Index......Page 284