Event Management in Sport, Recreation and Tourism: Theoretical and Practical Dimensions

Cover
Half Title
Title Page
Copyright Page
Table of Contents
List of Contributors
Preface to the Fourth Edition
Acknowledgements
Chapter 1 Hosting traditional and niche events in sport, recreation, and tourism: Knowledge required for success in practice
	Pursue perspicacity
	Nurture your flexibility effect
	Understand niche and traditional events
		Niche events
		Traditional events
	Build your bank of knowledge for hosting niche and/or traditional events
		Common knowledge
		Advancement knowledge
	Plan to advance your common and advancement knowledge
	Conclusion: So, what do you need to know to build for success in sport, recreation, and tourism event management?
	Chapter questions
	References
Chapter 2 Building fundamental knowledge to be a facilitator of events
	Facilitation by Amy Cunningham
		What is facilitation?
		Facilitating communication requirements
		Facilitating group communication requirements: the case of group rhythm and facilitation
		Facilitating knowledge transfer
	Facilitating event structures for governance by Joanne MacLean
		Event structures
		Theoretical dimensions of event structures
		Principles in event structures
		Application of theory and principles in event structures
	Conclusions
	Chapter Questions
	References
Chapter 3 The development phase of the event planning model
	Facilitating the development of event goals and objectives
		Examples of event goals and objectives
		Facilitating event policy development
	Facilitating policy congruence
	Assignment A – Staff and volunteer training program
	Assignment B – Event contracts
	Assignment C – Event permits and liability insurance
	Assignment D – The event communication system
	Example: Policy becomes praxis
	Assignment E – The event communication system
	The challenge of facilitating policy statements into practice
	Facilitating event volunteer management
	Conclusions
	Chapter questions
	References
Chapter 4 The event operational planning phase of the event planning model
	Mechanism 1: The cultivation of the operational planning network
		Application of contingency theory
		Application of complexity theory
		Application of dissipative structures
		Application of agency theory
		Application of the theory of marginal gains
	Mechanism 2: Generating written operational plans
		The written event operational plan: Establishing a design format
		Logical operational planning
		Sequential operational planning
		Detailed operational planning
		Assignment A: Level 3 planning
	Mechanism 3: The inclusion of contingency and emergency plans
		Assignment B: Contingency issues
	Mechanism 4: Update and test the communication system
		Assignment C: Develop a diagram of the communication structure
	Mechanism 5: Establish meeting agendas
		Assignment D: Meeting agenda development
	Mechanism 6: Integrating the operational plans between event components
		Assignment E: Integration of operational plans
	Mechanism 7: Prepare for event issues and political ‘games’ with a guiding ethical statement
	Mechanism 8: Preparing for the activation of the operational plans
	Mechanism 9: Practice to develop your operational planning skills
	Conclusions
	Chapter questions
	References
	Appendix A: Case study – An event volunteer management operational plan
		Case assignment
	Appendix B: Case study – Segments of operational plan for event transportation
	Appendix C: Case study - Sections of operational plan on the hospitality component
Chapter 5 Issues and management strategies in event operational planning
	Defining issues management
	Knowledge in issues management
	Best practices
	Events as legacies
	Event issues and management strategies
		Timing issues
		Accountability/authority issues
		Knowledge management issues
		Funding issues
		Relationship issues
		Turnover of staff/volunteer’s issues
		Case assignments
	What can event managers do about arising event issues?
	Conclusions
	Chapter questions
	References
	Appendix: A research strategy for determining event issues and strategies
		A modified Delphi research technique
		The interview and questionnaire framework
		The Delphi participants
		Data analysis
Chapter 6 The event implementation, monitoring, and management phase of the event planning model
	Implementation: executing the plan
	Disseminating implementation requirements and hosting production meetings
	Monitoring the dynamic and fluid operational environment
	Managing operational plan implementation
		Overcome foreseeable failure when managing deviations from the plan
		Predetermine the decision-making team and process
		Programmed and non-programmed decisions
	Inherent implementation, monitoring, and management issues in operational network practice
		Issue: operational plan detail and implementation performance
		Issue: implementation knowledge and performance
		Issue: Deviations from the plan
		Issue: Implementation conflict
		Issue: Implementation communication
	Conclusions
	Chapter questions
	References
Chapter 7 The event evaluation and renewal phase of the event planning model
	Background knowledge for the event manager
		What is an evaluation?
		Why is evaluation necessary?
		What are the key evaluation questions to ask?
		What are the other areas of consideration when designing an evaluation?
		What is the role of theory in evaluating events
	What are the general steps for conducting evaluations and making decisions?
	The Three Horizons for event renewal and growth over time
	Conclusions
	Chapter questions
	References
Chapter 8 Safeguarding the natural environment in event management
	What is environmental sustainability?
	Why is environmental sustainability important in event management?
	Environmental change, vulnerability, and the need for resilience and adaptation for sport, recreation, and tourism events
	Roles and responsibilities for environmental sustainability in event management
		The triple top line and the triple bottom line
		Life cycle assessment
		Carbon footprint
		Ecological footprint
	Assignment A: Understanding event-related, environmentally focused organizations
	Assignment B: Event decision-making for environmental sustainability
	Assignment C: Ace Corporation Triathlon Group (ACTG) sustainability ownership and accountability
	Assignment D: Using a carbon footprint to minimize accommodation impact
	Conclusions
	Chapter questions
	References
Chapter 9 Environmental sustainability in sport, recreation, and tourism: “You ain’t seen nothing yet”
	Calls to enact environmental sustainability
	Sport, recreation, and tourism environmental sustainability in practice
		Events and network relationships that aid in environmental sustainability
		Events and environmental awareness programs
		Event actions toward carbon neutrality to improve air quality
	Event facilities and environmental sustainability
		Event facilities and renewable energy
		Event facilities generating waste mitigation and efficiencies
		Event facilities and water safeguards
	Events and other environmental strategies
	Research in event sport, recreation, and tourism environmental sustainability
	Moving forward in event environmental sustainability
		Apply appreciative theory for a mindset that seeks solutions
		Embed environmental actions
		Generate leadership to guide the way forward
	Conclusions
	Chapter questions
	References
Chapter 10 Event bidding
	What is a feasibility study?
	What is a candidature document?
	What is a bid questionnaire?
	What is a bid dossier?
	What is a bid tour?
	What are the critical factors in a successful bid?
	What is one critical factor for bid success?
	Conclusions
	Chapter questions
	References
Chapter 11 Politics in event bidding and hosting
	What is meant by the “politics of events?”
	Politics in the decision to bid or not to bid
	Politics in the event bid phase – the committee
	Politics in the event bid phase – the proposal
	Politics in the event bid phase – the decision-makers
	Politics in the event bid transition and review phase
	Politics in the event hosting phase
	Overcoming politics in event bidding
		A key factor in managing event politics – consistent communication messaging
		A key factor in managing event politics – establishing core values
	Conclusions
	Chapter questions
	References
Chapter 12 Facilitating quality in event management
	Can an event manager meet all requirements for quality?
	What is quality?
	Quality is defined as ruggedness and longevity in the manufacturing industry
	Definitions for quality in the service industry
	Expanded meanings of quality
		Quality is conformance to specifications
		Quality is excellence
		Quality is value
		Quality is meeting and/or exceeding customers’ expectations
		Aesthetic quality
		Functional quality
		Technical quality
	A lack of guidance for quality in event management
	Issues in creating quality statements and defining quality in event management
		Limited control over inputs influences quality
		Financial constraints influence quality
		Issues in stakeholder expectations as quality perceptions
		Contingency plans influence quality
	Assignment 1: Evaluate sample quality statements
		Quality statement for Rally in the Valley
		Quality statement for Nantou Balloon Fest
		Quality statement for Rocking on the River
	Assignment 2: Generate your quality statement for the work of an event manager
	Conclusions
	Chapter questions
	References
Chapter 13 Conclusions
Index