Essentials of MIS

Cover
Dynamic Study Modules
Integrating Business with Technology
Title Page
Copyright
Pearson’s Commitment to Diversity, Equity, and Inclusion
Brief Contents
Contents
Business Cases
Preface
About the Authors
Part I: Information Systems in the Digital Age
	Chapter 1. Business Information Systems in Your Career
		Chapter-Opening Case: Smart Shelves Reinvent the Retail Space
		1-1 Understand why information systems are essential for running and managing a business.
			How Information Systems are Transforming Business
			Key Challenges in Management Information Systems
			Globalization Challenges and Opportunities: A Flattened World
			Business Drivers of Information Systems
		1-2 Define an information system, explain how it works, and identify its people, organizational, and technology components.
			What is An Information System?
			It Isn’t Simply Technology: The Role of People and Organizations
			Dimensions of Information Systems
		Spotlight On: Technology: UPS Competes Globally with Information Technology
		1-3 Apply a four-step method for business problem solving to solve information system-related problems.
			The Problem-Solving Approach
			A Model of the Problem-Solving Process
			The Role of Critical Thinking in Problem Solving
			The Connections among Business Objectives, Problems, and Solutions
		1-4 Describe the information systems skills and knowledge that are essential for business careers.
			How Information Systems Will Affect Business Careers
			Information Systems and Business Careers: Wrap-Up
			How This Book Prepares You for the Future
		Spotlight On: People: Will a Robot Steal Your Job?
		1-5 Understand how MIS can help your career.
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Achieving Operational Excellence: Creating an Executive Payroll Register with Spreadsheet Software
			Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Adyen and Fintech: Driving Change in the Financial Services Industry
		Chapter 1 References
	Chapter 2. Global E-business and Collaboration
		Chapter-Opening Case: Microsoft Teams Helps Toyota Motor North America (TMNA) Do Even Better
		2-1 Identify the major features of a business that are important for understanding the role of information systems.
			Organizing a Business: Basic Business Functions
			Business Processes
			Managing a Business and Firm Hierarchies
			The Business Environment
			The Role of Information Systems in a Business
		2-2 Explain how information systems serve different management groups in a business, and how systems that link the enterprise improve organizational performance.
			Systems for Different Management Groups
		Spotlight On: Organizations: Carbon Lighthouse Lights Up with the Internet of Things (IoT), Big Data, and Cloud Computing
			Systems for Linking the Enterprise
			E-business, E-commerce, and E-government
		2-3 Understand why systems for collaboration, social business, and knowledge management are so important and the technologies they use.
			What is Collaboration?
			What is Social Business?
			Business Benefits of Collaboration and Social Business
			Building a Collaborative Culture and Business Processes
			Tools and Technologies for Collaboration and Social Business
		Spotlight On: Technology: Zoom: Quality Videoconferencing for Every Budget
			Systems for Knowledge Management
		2-4 Describe the role of the information systems function in a business.
			The Information Systems Department
			Information Systems Services
		2-5 Understand how MIS can help your career.
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using a Spreadsheet to Create a Town Budget
			Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
			Collaboration and Teamwork Project
		Business Problem-Solving Case: How Much Does Technology Help Collaboration?
		Chapter 2 References
	Chapter 3. Achieving Competitive Advantage with Information Systems
		Chapter-Opening Case: N26: A Bank Without Branches
		3-1 Demonstrate how Porter’s competitive forces model, the value chain model, synergies, core competencies, and network-based strategies help companies use information systems for competitive advantage
			Porter’s Competitive Forces Model
			Information System Strategies for Dealing with Competitive Forces
		Spotlight On: People: Customer Experience Management: A New Strategic Weapon
			The Internet’s Impact on Competitive Advantage
			The Business Value Chain Model
			Synergies, Core Competencies, and Network-Based Strategies
			Disruptive Technologies: Riding the Wave
		3-2 Describe how information systems help businesses compete globally.
			The Internet and Globalization
			Global Business and System Strategies
			Global System Configuration
		3-3 Describe how information systems help businesses compete using quality and design
			What is Quality?
			How Information Systems Improve Quality
		3-4 Explain the role of business process management (BPM) in enhancing competitiveness
			What is Business Process Management?
		Spotlight On: Organizations: GCB Bank: A Digital Transformation
		3-5 Understand how MIS can help your career
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using a Database to Analyze Sales Performance
			Improving Decision Making: Using Web Tools to Configure and Price an Automobile
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Offline, Online, and Back: The Evolution of the UK Grocery Market
		Chapter 3 References
	Chapter 4. Ethical and Social Issues in Information Systems
		Chapter-Opening Case: Apps That Track: A Double-Edged Sword
		4-1 Identify the ethical, social, and political issues raised by information systems
			A Model for Thinking about Ethical, Social, and Political Issues
			Five Moral Dimensions of the Information Age
			Key Technology Trends that Raise Ethical Issues
		4-2 Describe principles for conduct that can be used to guide ethical decisions
			Basic Concepts: Responsibility, Accountability, Liability, and Due Process
			Ethical Analysis
			Ethical Principles
			Professional Codes of Conduct
			Some Real- World Ethical Dilemmas
		4-3 Explain how contemporary information systems technologies and the Internet pose challenges to the protection of individual privacy and intellectual property.
			Information Rights: Privacy and Freedom in the Internet Age
			Property Rights: Intellectual Property
		4-4 Discuss the issues that contemporary information systems raise with respect to system quality, accountability and control, and the quality of everyday life.
			System Quality: Data Quality and System Errors
			Accountability and Control: Software and Internet Liability Issues
		Spotlight On: Organizations: Section 230: Should the Law That “Created” Today’s Internet Be Repealed or Revised?
			Quality of Life: Equity, Access, Boundaries, and Health
		4-5 Understand how MIS can help your career
			The Company
		Spotlight On: Technology: Immersed in the Metaverse: What Will It Mean for the Future?
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Achieving Operational Excellence: Creating a Simple Blog
			Improving Decision Making: Analyzing Web Browser Privacy
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Facebook’s Many Ethical Challenges
		Chapter 4 References
Part II: Information Technology Infrastructure
	Chapter 5. IT Infrastructure: Hardware and Software
		Chapter-Opening Case: Southeast Asia’s Grab Leverages Information Technology to Enhance Its Services
		5-1 Identify the components of IT infrastructure
			IT Infrastructure Components
		5-2 Describe the major computer hardware, data storage, input, and output technologies used in business and major hardware trends
			Types of Computers
			Storage, Input, and Output Technology
			Contemporary Hardware Trends
		Spotlight On: People: The Mobile Platform Visits Disney Theme Parks
		Spotlight On: Technology: “Smart” Cities Become Smarter with Edge Computing
		5-3 Describe the major types of computer software used in business and major software trends
			Operating System Software
			Application Software and Desktop Productivity Tools
			HTML and HTML5
			Web Services
			Software Trends
		5-4 Identify the principal issues in managing hardware and software technology
			Capacity Planning and Scalability
			Total Cost of Ownership (TCO) of Technology Assets
			Using Technology Service Providers
			Managing Mobile Platforms
			Managing Software Localization for Global Business
		5-5 Understand how MIS can help your career.
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using a Spreadsheet to Evaluate Total Cost of Ownership (TCO) for PC Desktop Systems
			Improving Decision Making: Using Web Research to Budget for a Sales Conference
			Collaboration and Teamwork Project
		Business Problem-Solving Case: How Green Is the Cloud?
		Chapter 5 References
	Chapter 6. Foundations of Business Intelligence: Databases and Information Management
		Chapter-Opening Case: Data Insights Send Envision Virgin Racing to the Finish Line
		6-1 Define a database and explain how a relational database organizes data
			Entities and Attributes
			Organizing Data in a Relational Database
			Establishing Relationships
		6-2 Describe the principles of a database management system
			Operations of a Relational DBMS
			Capabilities of Database Management Systems
			Nonrelational Databases, Cloud Databases, and Blockchain
		Spotlight On: Technology: New Cloud Database Tools Help Vodafone Fiji Make Better Decisions
		6-3 Identify the principal tools and technologies for accessing information from databases to improve business performance and decision making
			The Challenge of Big Data
			Business Intelligence Technology Infrastructure
			Analytical Tools: Relationships, Patterns, Trends
			Databases and the Web
		6-4 Explain why data governance and data quality assurance are essential for managing a firm’s data resources
			Ensuring Data Quality
		6-5 Understand how MIS can help your career
			The Company
			Position Description
		Spotlight On: Organizations: Higher Data Quality Helps Vyaire Save Lives
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Achieving Operational Excellence: Building a Relational Database for Inventory Management
			Improving Decision Making: Searching Online Databases for Overseas Business Resources
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Pursuing Sustainability with Blockchain
		Chapter 6 References
	Chapter 7. Telecommunications, the Internet, and Wireless Technology
		Chapter-Opening Case: Digital Twin Helps Doosan Optimize Its Wind Farms
		7-1 Identify the principal components of telecommunications networks and key networking technologies
			Networking and Communication Trends
			What is a Computer Network?
			Key Digital Networking Technologies
		7-2 Compare the different types of networks
			Signals: Digital Versus Analog
			Types of Networks
			Transmission Media and Transmission Speed
		7-3 Explain how the Internet and Internet technology work, and how they support communication and e-business
			What is the Internet?
			Internet Addressing and Architecture
		Spotlight On: Technology: Can Low Earth Orbit (LEO) Satellite Internet Systems Solve the Digital Divide?
			Internet Services and Communication Tools
		Spotlight On: People: Monitoring Employees on Networks: Unethical or Good Business?
			The Web
		7-4 Identify the principal technologies and standards for wireless networking, communication, and Internet access
			Cellular Systems
			Wireless Computer Networks and Internet Access
			RFID and Wireless Sensor Networks
		7-5 Understand how MIS can help your career
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
			Achieving Operational Excellence: Using Search Engines for Business Research
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Google, Apple, and Meta Battle for Your Internet Experience
		Chapter 7 References
	Chapter 8. Securing Information Systems
		Chapter-Opening Case: Ransomware Everywhere: Cyberattacks in the Asia- Pacific
		8-1 Explain why information systems are vulnerable to destruction, error, and abuse
			Why Systems Are Vulnerable
			Malicious Software (Malware)
			Hackers and Computer Crime
			Internal Threats: Employees
			Software Vulnerability
		Spotlight On: Technology: Race Against Time: The Scramble to Fix the Log4Shell Zero-Day Vulnerability
		8-2 Describe the business value of security and control
			Legal and Regulatory Requirements for Electronic Records Management
			Electronic Evidence and Computer Forensics
		8-3 Identify the components of an organizational framework for security and control
			Information Systems Controls
			Risk Assessment
			Security Policy
			Disaster Recovery Planning and Business Continuity Planning
			The Role of Auditing
		8-4 Identify the most important tools and technologies for safeguarding information resources
			Identity and Access Management and Authentication
			Firewalls, Intrusion Detection and Prevention Systems, and Anti-Malware Software
			Securing Wireless Networks
			Encryption and Public Key Infrastructure
			Securing Transactions with Blockchain
			Ensuring System Availability
			Achieving Digital Resiliency
			Internet of Things, Cloud Computing, and Mobile Platform Security Issues
		Spotlight On: Organizations: DHL: Digital Resilience Strategy
			Ensuring Software Quality
		8-5 Understand how MIS can help your career.
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using Spreadsheet Software to Analyze Security Events
			Improving Decision Making: Evaluating Security Outsourcing Services
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Solarwinds Shines a Light on Software Supply Chain Attacks
		Chapter 8 References
Part III: Key System Applications for the Digital Age
	Chapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
		Chapter-Opening Case: Lenzing Sustainably Balances Supply and Demand
		9-1 Explain how enterprise systems help businesses achieve operational excellence
			What are Enterprise Systems?
			Enterprise Software
			Business Value of Enterprise Systems
		9-2 Describe how supply chain management systems coordinate planning, production, and logistics with suppliers
			The Supply Chain
			Information Systems and Supply Chain Management
			Supply Chain Management Software
			Global Supply Chains and the Internet
			Business Value of Supply Chain Management Systems
		9-3 Explain how customer relationship management systems help firms achieve customer intimacy
			What is Customer Relationship Management?
			Customer Relationship Management Software
			Operational and Analytical CRM
			Business Value of Customer Relationship Management Systems
		Spotlight On: Organizations: MillerKnoll Uses Salesforce.com to Transform Its Business Strategy
		9-4 Describe the challenges that enterprise applications pose and how enterprise applications are taking advantage of new technologies
			Enterprise Application Challenges
			Next-Generation Enterprise Applications
		Spotlight On: Technology: Versum’s ERP Transformation
		9-5 Understand how MIS can help your career
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using Spreadheet Software to Select Suppliers
			Achieving Operational Excellence: Evaluating Supply Chain Management Services
			Collaboration and Teamwork Project
		Business Problem-Solving Case: The Coronavirus Pandemic Disrupts Supply Chains Around the World
		Chapter 9 References
	Chapter 10. E-commerce: Digital Markets, Digital Goods
		Chapter-Opening Case: Chewy Blends B2C and B2B E-commerce
		10-1 Identify the unique features of e-commerce, digital markets, and digital goods
			E-commerce Today: Social, Local, Mobile
			Why E-commerce is Different
			Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
			Digital Markets
			Digital Goods
		10-2 Compare the principal e-commerce business and revenue models
			Types of E-commerce
			E-commerce Business Models
		Spotlight On: Technology: Lemonade Disrupts the Insurance Industry with “Insurtech”
			E-commerce Revenue Models
		10-3 Explain how e-commerce has transformed marketing
			Behavioral Targeting
			Social Network Marketing and Social E-commerce
		Spotlight On: Organizations: Engaging “Socially” with Customers on TikTok
		10-4 Describe how e-commerce has affected business-to-business transactions
			Electronic Data Interchange (EDI)
			New Ways of B2B Buying and Selling
		10-5 Describe the role m-commerce has in business and the most important m-commerce applications
			Location-Based Services and Applications
			Mobile App Payment Systems
		10-6 Identify the issues that must be addressed when building an e-commerce presence
			Develop an E-commerce Presence Map
			Develop a Timeline: Milestones
		10-7 Understand how MIS can help your career
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using Spreadsheet Software to Analyze an E-commerce Business
			Achieving Operational Excellence: Evaluating E-commerce Hosting Services
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Uber Discovers That Becoming the Uber of Everything Is Not So Easy
		Chapter 10 References
	Chapter 11. Improving Decision Making and Managing Artificial Intelligence
		Chapter-Opening Case: Big Data Analytics: A New Way to Fight Wildfires
		11-1 Identify the different types of decisions and explain how the decision-making process works
			Business Value of Improved Decision Making
			Types of Decisions
			The Decision-Making Process
			High-Velocity Automated Decision Making
			Quality of Decisions and Decision Making
		11-2 Describe how business intelligence and business analytics support decision making
			What is Business Intelligence?
			The Business Intelligence Environment
			Business Intelligence and Analytics Capabilities
			Business Intelligence Users
		11-3 Define artificial intelligence (AI) and explain how it differs from human intelligence
			Evolution of AI
		11-4 Identify the major types of AI techniques and show how they benefit organizations
			Expert Systems
			Machine Learning
			Neural Networks
			Genetic Algorithms
			Natural Language Processing, Computer Vision Systems, and Robotics
		Spotlight On: Technology: What Happened to Watson Health?
		Spotlight On: People: Do You Know Who Is Using Your Face?
			Intelligent Agents
		11-5 Understand how MIS can help your career
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using Pivot Tables to Analyze Sales Data
			Improving Decision Making: Using Intelligent Agents for Comparison Shopping
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Should an Algorithm Make Our Decisions?
		Chapter 11 References
Part IV: Building and Managing Systems
	Chapter 12. Making the Business Case for Information Systems and Managing Projects
		Chapter-Opening Case: Al-Asasyah Implements a Modern ERP Solution
		12-1 Explain how managers should build a business case for the acquisition and development of a new information system
			The Information Systems Plan
			Portfolio Analysis and Scoring Models
			Determining Solution Costs and Benefits
		12-2 Identify the core problem-solving steps for developing a new information system
			Defining and Understanding the Problem
			Developing Alternative Solutions
			Evaluating and Choosing Solutions
			Implementing the Solution
		12-3 Compare the alternative methods for building information systems
			Traditional Systems Development Life Cycle
			Prototyping
			End-User Development
			Application Software Packages, Software Services, and Outsourcing
			Mobile Application Development: Designing for a Multiscreen World
			Rapid Application Development for E-business
		Spotlight On: Technology: McAfee Turns to Automated Software Testing
		12-4 Describe how information systems projects should be managed
			Project Management Objectives
			Managing Project Risk and System-Related Change
		12-5 Understand how MIS can help your career
			The Company
			Position Description
			Job Requirements
		Spotlight On: Organizations: Sauder Woodworking Gets ERP Implementation Right
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
			Management Decision Problem
			Improving Decision Making: Using a Database to Clarify Business Strategy
			Achieving Operational Excellence: Analyzing Website Design and Information Requirements
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Can Blockchain Digitize the Global Supply Chain?
		Chapter 12 References
Glossary
Index