Ergonomic Insights Successes and Failures of Work Design

Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication
Table of Contents
Preface
Editors
Contributors
Chapter 1 Human Impacts on Work Design
	Masked Work Design Issues
	Underestimating the Politics
	Why Was That?
		The Lessons for Work Design and Beyond
		Organisations Comprise Rational (Mostly Visible) and Non-Rational (Mostly Invisible) Elements
		Work Design Is Synonymous with Organisational Change
		All of Us Bring Our ‘Familyof Origin’ Issues to Work
		Egos Can Jeopardise Success
		Personal Reflection Is Powerful
		Final Thoughts
	Bibliography
Chapter 2 The Underestimated Value of Less-Than-Ideal and Proactive Ergonomic Solutions
	Temporary Solutions Could Work as Well!
		Initial Assessment and Solutions
		Technical Misses and Remedies
		The Crucial Missing Point
	From Good to Almost Ideal
		From Good to Better
		From Better to Almost Ideal
		Proactiveness Pays Off
	References
Chapter 3 Return-to-Work and 24/7 Warehouse Operations
	Ergonomic Intervention for an Office Worker with Spinal Cord Injury
	Ergonomic Assessment for 24/7 Warehouse Operations
	References
Chapter 4 Designing a Visually Comfortable Workplace
	Visual Design of Computer Interfaces
	Visual Ergonomics Design Elements of Control Rooms
		First Encounters
		Wishes Can Come True
		Good Intentions Don’t Always Go to Plan
		When Plans Go Well, It’s Magic!
	Success versus Failure
		Communication
		Egos
	Conclusion
	References
Chapter 5 Opportunities and Challenges for Designing Quality Work in Residential Aged Care
	Setting the Scene
		Good Work Design: Matching Demands with Resources
		Job Crafting
	The Context and Its Actors
	The Discovery Journey
	The Co-design Journey
	The Realisation Journey
	Designed with Care: Successes and Failures
	The Lessons Learned
	References
Chapter 6 When Success Is Not Success, We Strive to Do Better
	Manual Task Risk Management
		Discovery Phase
		Design Phase
		Realisation Phase
	Student-centred Curriculum Design
		Discovery Phase
		Design Phase
		Realisation Phase
	References
Chapter 7 Reshaping Lifestyle Changes in a Heavy Weight World
	The Journey to Success
		Remedies at the Specific Mine Site
		The Author’s Journey
			Recruitment and Onboarding
			Systems and Processes
			Workplace Initiatives
			Health Management Plan
			Anthromechanics in Equipment Design
			Performance Management
			Legal Position
	Conclusion
	References
Chapter 8 Indian Farm Tractor Seat Design Assessment for Driver’s Comfort
Chapter 9 Off-The-Road Tyre Management: The Good, the Bad, and the Ugly
	Let’s Empower the End-Users to Finish the Design
	Changing a Standard Requires More Than Good Will
	In Hindsight
	References
Chapter 10 The Human Factors Practitioner in Engineering Contractor-Managed Investment Projects
	Stories to Be Told
		Project Phase 1: Scope Definition
			Review of Initial Design
			What Is an Ergonomic Study?
			What Did We Learn from Scope of Work Issues?
		Project Phase 2: Kick-Off and Task Analysis
			Kick-Off
			Operator Workload and Work Organization
			What Did We Learn about the Kick-Off Meeting and Task Analysis?
		Project Phase 3: Disappointment Phase– Design Review
			Control Centre Layout– Failure!
			Control Room Layout– An Improvement!
			Control Room Furniture– Success!
			Work Environment Issues– Success or Failure?
			What Did We Learn from the Design Review?
		Project Phase 4: Bittersweet Phase
			What Did We Learn from the Bittersweet Phase?
		Project Phase 5– Document Control
			What Did We Learn about Document Control?
	Discussion
		Roles
			Communication
			Commitment
			HF Consultancies Are Small Enterprises
	Last Remarks
	References
Chapter 11 Deciphering the Knowledge Used by Frontline Workers in Abnormal Situations
	Preventing the Worst
	The Analysis Journey
		Traditional Decision Ladder Analyses
		Modified Decision Ladder Template
	DeciMap
	Concluding Reflections
	References
Chapter 12 The Tyranny of Misusing Documented Rules and Procedures
	Rules and Procedures as Parts of Work Design
	Same Procedure, Different Actors
	With the Book or By the Book?
	A Few Last Thoughts
	References
Chapter 13 Creating Ownership and Dealing with Design and Work System Flaws
	Task Ownership in Process Improvement
	Undetected Design and Work System Flaws
	Concluding Remarks
	References
Chapter 14 Stuck in a Holding Pattern: Human Factors Training Development for Sports and Recreational Aviation
	Our Overall Approach
	Are You Fit to Fly?
	Managing Threats and Errors, Rush, and Risk
	References
Chapter 15 Undertrained Workforce and Poor System Designs
	Lack of Training
	Wrong Design Sequence
	References
Chapter 16 The Ergonomics Consultants Lot Is Not an Easy One
	Working in an Adversarial Context
		Regulator Actions: Enter the Ergonomists
		Ergonomists at 20 Paces
		Negotiation between Lawyers and Ergonomists
		What Happened Next?
		The Outcome and Conclusions
	The Value of Evaluation
		The Training Programme
		The Evaluation
		The Outcome
		Our Experience and Insights
	References
Chapter 17 Tread Softly Because You Tread on My Dreams: Reflections on a Poorly Designed Tram Driver-Cab
	The World of Tram Driving
	I Have a Bad Feeling about This
	Tackling the Problem
	My Ergonomic Musings and Insights
		The Seat
		The Buttons
		The Doors
		Every Second Counts
		Hall of Mirrors
		The Pillars
	My “Damning”Denouement
	The Presentation
	My Reflections
	References
Chapter 18 Creating Conditions for Successful Design-in-Use
	The Agriculture Case
	Three Examples from Manufacturing
	Lessons Learned
	References
Chapter 19 New Scientific Methods and Old School Models in Ergonomic System Development
	Let’s Get Physical: The Need of Haptic Models in Ergonomic Design Development
		The Approach
		Phase 1
		Phase 2
		Phase 3
		Phase 4
		Our Reflections and Next Steps
	Usability of Standard Methods in Industrial Design Processes
		Conceptual Development
		Concept Development
		Implementation
		The Aftermaths
	References
Chapter 20 It’s Only a Reporting Form
	Failing to Lead, Leading to Failure
	Learning from Failure
	Moving Forward from Failure
	Lessons Learned
	Recommendations
	References
Chapter 21 SAfER Way to Design Work
	Case Study: Transporting Chemicals
	Determine Activity and Scope
	Decomposition of a Complex Activity into Tasks
	Describing Activity/Taskon Decision Ladder
	Situation Assessment Analysis
	Lessons Learned through Applying SAfER
	References
Index