Enterprise Information Portals and Knowledge Management (KMCI Press)

0750674741......Page 1
Copyright Page......Page 5
Contents......Page 8
Preface......Page 16
Acknowledgments......Page 20
Introduction......Page 24
Part One—Introducing Enterprise Information Portals: Definition and Evolution......Page 32
EIP definition is a political process......Page 34
EIP definitions......Page 35
Types of definition and synthesis......Page 39
EIP technology and e-business......Page 41
Conclusion......Page 42
References......Page 43
Enterprise information portals (EIPs)......Page 44
Structured data/information/knowledge management......Page 45
Content management......Page 54
EIPs: managing the structured/unstructured content relationship......Page 58
Integrating EIP-based systems......Page 59
Further EIP evolution......Page 61
References......Page 62
Part Two—Benefits of Enterprise Information Portals......Page 64
EIP benefits......Page 66
References......Page 72
Enterprise information portal benefits and corporate goals......Page 74
A framework for EIP benefit estimates......Page 75
Methodology and tools for estimating the benefits and costs of EIPs......Page 80
References......Page 89
Part Three—Architecture of Enterprise Information Portals and Enterprise Artificial Systems Integration......Page 92
Definition of enterprise artificial systems integration (EASI)......Page 94
Types of EASI......Page 95
The DIMS solution to the “islands of information” problem......Page 101
Solving the “islands of automation” problem......Page 111
EIP integration and architecture......Page 113
Summary......Page 120
References......Page 121
Some definitions......Page 124
Agents in PAI architecture......Page 125
Agents as intelligent scaled-down business process engines......Page 130
Conclusion: agents, EIPs, and the virtual enterprise......Page 131
References......Page 132
Part Four—On Knowledge and Knowledge Management......Page 134
On definition......Page 136
Definitions of knowledge......Page 138
World 2 definitions......Page 139
World 3 definitions......Page 140
World 2 data, information, and knowledge......Page 142
Business process hierarchies, decision cycles, and knowledge processing......Page 143
A knowledge life cycle (KLC) framework......Page 145
Tacit knowledge and explicit knowledge......Page 150
Polanyi, implicit knowledge, and Popper......Page 152
Individual level world 2 knowledge and motivational hierarchies......Page 154
Knowledge and culture......Page 155
Modes of conversion and the KLC view......Page 161
References......Page 166
Information acquisition......Page 168
Knowledge claim formulation......Page 172
Knowledge claim validation or evaluation......Page 180
Knowledge broadcasting......Page 184
Knowledge-related searching and retrieving......Page 187
Teaching......Page 189
Knowledge sharing......Page 191
References......Page 193
Introduction: Approach to KM......Page 196
Some definitions of knowledge management......Page 198
Information management and knowledge management......Page 202
Definition and specification of knowledge management and information management processes......Page 203
How does culture relate to KM?......Page 220
KM Impact and innovation......Page 221
References......Page 227
Part Five—Artificial Knowledge Management Systems and the Role of XML......Page 230
The NKMS and the AKMS......Page 232
Knowledge and knowledge management processes, use cases, and the AKMS......Page 233
The AKMS and the distributed knowledge management system (DKMS)......Page 235
Conclusion......Page 243
References......Page 244
Introduction......Page 246
XML in PAI architecture for EIPs......Page 248
XML for messaging and connectivity in portal systems......Page 249
XML in databases and content stores......Page 251
XML resource description framework (RDF), XML topic maps (XTM), and Meaning Definition Language (MDL)......Page 252
Conclusion......Page 255
References......Page 256
Part Six—EIP Frameworks, Portal Product Case Studies, and Applications to E-Business......Page 258
Introduction: The first EIP product segmentation......Page 260
A forward-looking EIP product segmentation framework......Page 261
The special importance of knowledge-processing and knowledge-management portals......Page 273
Conclusion: A forward-looking EIP segmentation......Page 274
References......Page 280
Introduction: Enter the enterprise knowledge portal......Page 282
A story about desktops, EIPs, and EKPs......Page 283
What is the EKP?......Page 286
EKP architecture and components......Page 288
The EKP, the AKMS/DKMS, and EKP functional requirements......Page 293
E-business knowledge portals......Page 294
Are there any enterprise knowledge portals?......Page 295
Conclusion......Page 297
References......Page 298
Business Objects Info View......Page 300
Cognos UpFront......Page 302
References......Page 303
Plumtree......Page 306
Autonomy......Page 310
Oracle9iAS portal......Page 314
Enfish Enterprise Portal (KnowledgeTrack) product......Page 318
Netegrity Interaction Server......Page 321
Citrix (formerly Sequoia) XML Portal Server (XPS)......Page 325
Verity Portal One™......Page 328
Sun ONE Portal Server......Page 331
Corechange Coreport portal......Page 336
Conclusion......Page 339
References......Page 340
TheBrain enterprise knowledge platform (BrainEKP)......Page 344
Open Text myLivelink......Page 349
Intraspect......Page 356
IBM/Lotus......Page 363
Conclusion......Page 366
References......Page 367
Hummingbird EIP......Page 370
Viador E-Portal 6.4......Page 377
Computer Associates CleverPath Portal 3.5......Page 381
Brio.Portal......Page 386
Sybase Enterprise Portal (EP) 2.5......Page 390
TIBCO Active Portal™......Page 394
Hyperwave eKnowledge Infrastructure......Page 396
Additional considerations......Page 407
Conclusion......Page 408
References......Page 409
Introduction: The migration of EIP technology into e-business......Page 412
Information portals and e-business applications......Page 413
Knowledge portals and e-business applications......Page 414
References......Page 418
Part Seven—The Future of the EIP......Page 420
Introduction: pathways of EIP evolution......Page 422
Increasing multifunctionality......Page 425
More comprehensive integration of EIP systems......Page 426
Conclusion: knowledge processing, KM, and the EIP future......Page 427
References......Page 429
Appendix: List of Acronyms......Page 430
Index......Page 438
About the Author......Page 454
Knowledge Management Consortium International......Page 455