Electronic Government: Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004. Proceedings

Front Matter....Pages -
e-Government: The Challenges Ahead....Pages 1-6
Electronic Democracy and Power....Pages 7-14
Young People and e-Democracy: Creating a Culture of Participation....Pages 15-22
The Support for Different Democracy Models by the Use of a Web-Based Discussion Board....Pages 23-26
The Framework of e-Democracy Development....Pages 27-30
Networked ICT to Foster e-Democracy?....Pages 31-35
Analysis of the Interoperability Frameworks in e-Government Initiatives....Pages 36-39
An Overview of DC-Based e-Government Metadata Standards and Initiatives....Pages 40-47
Enterprise Architecture for e-Government....Pages 48-56
Information Integration or Process Integration? How to Achieve Interoperability in Administration....Pages 57-65
Security Requirements Engineering for e-Government Applications: Analysis of Current Frameworks....Pages 66-71
Semantic Lexicons for Accessing Legal Information....Pages 72-81
Impact of e-Government Interoperability in Local Governments....Pages 82-87
e-Government Intermediation....Pages 88-92
Comprehensive Process Management in Public Administrations – A Case Study....Pages 93-96
Government Support for Energy Saving Projects....Pages 97-101
Reducing the Integration of Public Administration Databases to Approximate Tree Matching....Pages 102-107
Software Acquisition Based on Business Models....Pages 108-111
Customer Support for Job Learning on Demand....Pages 112-115
Levels of Difficulty in Introducing e-Voting....Pages 116-121
Implementation of Quorum-Based Decisions in an Election Committee....Pages 122-127
Translating Customer-Focused Strategic Issues into Operational Processes Through CRM – A Public Sector Approach....Pages 128-133
Impact Analysis of Two World Custom Organization Technical Instruments – Customs Data Model and Unique Consignment Reference – On Customs Operations and Performance: Survey at 18 Customs Administrations....Pages 134-137
Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation....Pages 138-143
An e-Government Interface for the Director-General – Or: How to Support Decision Makers with an Electronic Chief Secretary?....Pages 144-149
Presentation Strategy of Data Analysis and Knowledge for Web-Based Decision Support in Sustainable Urban Development....Pages 150-155
What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?....Pages 156-163
The Diffusion of e-Services in Danish Municipalities....Pages 164-171
Economies of Scale in e-Government: Time for Evidence....Pages 172-177
State of the Art in e-Gov Research – A Survey....Pages 178-185
A Social Shaping Perspective on an e-Governmental System(ic) Failure....Pages 186-193
Rules, Norms, and Individual Preferences for Action: An Institutional Framework to Understand the Dynamics of e-Government Evolution....Pages 194-199
Reduction of the Administrative Burden: An e-Government Perspective....Pages 200-206
An Unsuccessful G2G Endeavor in Brazil....Pages 207-210
An International Trade Negotiation Framework for e-Government....Pages 211-217
A Web-Based System for Supporting Structured Collaboration in the Public Sector....Pages 218-225
Supporting Inter-administration Cooperation: The EU-PUBLI.com Approach....Pages 226-233
Digital Building Permit Application: A Feasibility Study for a Shared Services Solution in the Netherlands....Pages 234-239
G2G Collaboration to Support the Deployment of e-Voting in the UK: A Discussion Paper....Pages 240-245
How to Modernize the People Registration Process....Pages 246-249
Reliable Peer-to-Peer Access for Italian Citizens to Digital Government Services on the Internet....Pages 250-255
The Challenge of Inter-administration e-Government....Pages 256-259
Applying MDA Concepts in an e-Government Platform....Pages 260-265
e-Governance: Some Performance and Quality Assurance Aspects....Pages 266-269
FRAMES Towards Risk Modelling in e-Government Services: A UK Perspective....Pages 270-277
Public e-Procurement – Determinants of Attitudes Towards Adoption....Pages 278-282
e-Government as an Enabler of Public Management Reform: The Case of Switzerland....Pages 283-288
Digital Divides Revisited: Towards a Model for Analysis....Pages 289-292
An Integrated Framework for Analyzing Domestic and International Digital Divides....Pages 293-299
Content Analysis of a Local Government Initiated Discussion Forum....Pages 300-307
Explaining Successes and Failures of e-Government Implementation with Micropolitics....Pages 308-312
PARMENIDES: Facilitating Democratic Debate....Pages 313-316
e-Government in Australia: A Citizen’s Perspective....Pages 317-327
Towards a Privacy Audit Programmes Comparison Framework....Pages 328-331
Trust in e-Government Cooperation....Pages 332-335
Securing e-Government....Pages 336-341
Trust and Security. Digital Citizen Cards in Poland....Pages 342-346
Innovation Needs in the e-Government Scenario: A Survey....Pages 347-354
Electronic Government: Scope and Scale of Process Change....Pages 355-362
Reorganisation of Government Back-Offices for Better Electronic Public Services....Pages 363-370
e-Government Impacts at the American Grassroots: An Initial Assessment....Pages 371-376
Towards Flexible Geographic Information Infrastructure for e-Government....Pages 377-380
Spatial Application Integrating Infrastructure....Pages 381-386
Building e-Government Services over Spatial Data Infrastructures....Pages 387-391
Political Aspects of Spatial Data Infrastructures....Pages 392-395
Fire Service in Korea: Advanced Emergency 119 System Based on GIS Technology....Pages 396-399
M-GIS – Mobile and Interoperable Access to Geographic Information....Pages 400-405
Implementing Spatial Analyzer Module into a Distributed GIS-Application....Pages 406-409
Public Discussion of Oporto’s Municipal Master Plan: An e-Democracy Service Supported by a Geographical Information System....Pages 410-413
Geographic Information and Public Participation in Environmental Decision-Making....Pages 414-417
Using Open Source GIS in e-Government Applications....Pages 418-421
Self-regulation Model for e-Governance Legal Framework....Pages 422-427
A Review of Current e-Government Initiatives in Spain....Pages 428-431
e-Government and Information Society: The First Regional Law in Italy....Pages 432-435
The LEFIS Network....Pages 436-442
Information and Law in the Constitutional State....Pages 443-452
Master Studies on e-Governance Administration: The First Experience in Lithuania....Pages 453-456
Educational Programs in e-Government – An Active, Practice- and Design-Oriented Network?....Pages 457-459
Teaching e-Government in Italy....Pages 460-463
Qualification Requirements in e-Government: The Need for Information Systems in Public Administration Education....Pages 464-467
An e-Learning Tool for the Austrian Citizen Card....Pages 468-471
Applications and Interfaces for e-Government....Pages 472-475
Advancing the Government Enterprise Architecture – GEA: The Service Execution Object Model....Pages 476-482
Modeling e-Government Service Workflows Through Recurring Patterns....Pages 483-488
Web Services and Value Generation in the Public Sector....Pages 489-495
Electronic Services in a Decentralized State....Pages 496-502
e-Government Success Factors....Pages 503-506
Integration of Pre-existing Heterogeneous Information Sources in a Knowledge Management System....Pages 507-514
Encoding of Public Records and Procedures in Electronic Registries....Pages 515-520
Registers as Part of Back Office Integration: The Austrian Experience....Pages 521-524
Electronic Access to Public Sector Information: Some Key Issues....Pages 525-528
Integration of Public Information at the Regional Level – Challenges and Opportunities....Pages 529-533
Demand and Supply of Public Information Online for Business: A Comparison of EU Countries and the US....Pages 534-537
Regional Developments in Global Connection....Pages 538-542
Evolution of Information Systems in Malaysia....Pages 543-546
The Challenge of Providing a Voter Registration System for Millions of Filipinos Living Overseas....Pages 547-548
e-Government Policies, Strategies and Implementation: e-Government in the Federal Country Belgium....Pages 549-551
e-Government: A Strategy for Deploying Social Security Related Electronic Services....Pages 552-555
The Complex Nature of e-Government Projects: A Case Study of Bhoomi, an Initiative in Karnataka, India....Pages 556-557
The Future of e-Government: Collaboration Across Citizen, Business, and Government....Pages 558-559
Framework for the e-Government Jigsaw Puzzle, a Policy Implementation of Infra-e-Service on National Basis....Pages 560-561
Composition of e-Commerce and Geographic Information Services for Emergency Management....Pages 562-563
Initial Experiments on the Effectiveness of Telephone Access to Government Services....Pages 564-565
A Process Support System to Coordinate Societal Decision Processes....Pages 566-567
A Generic Architectural Framework of Municipal Information Systems: A Vision....Pages 568-569
Trade Unions in e-Democracy....Pages 570-572
Knowledge and Boundaries in e-Government....Pages 573-574
Law, Knowledge and Mobility in Local Planning....Pages 575-576
Towards the Idea of a One-Stop-Administration: Experiences from the Reorganisation of the Register of Companies in Luxembourg....Pages 577-579
Back Matter....Pages -