EHR Governance: A Practical Guide to User Centric, Consensus Driven Optimization

Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Preface
Acknowledgements
About the Author
Section 1 Context
	Chapter 1 Why Governance
		EHRs Are Not Plug-n-Play Systems
		Make It Easy to Do the Right Thing
		Burnout and Moral Injury
		Chapter Summary
		Chapter Exercises
	Chapter 2 When Governance
		Earlier Is Better
		Setting Expectations and Priorities
		Voice of the Customer
		Chapter Summary
		Chapter Exercises
	Chapter 3 How Governance
		Governance Dependencies
		Software Needs for EHR Governance
		A Roadmap for Leading Change
		Chapter Summary
		Chapter Exercises
Section 2 Change
	Chapter 4 Create Urgency
		The Eisenhower Box
		Solution Jumping
		The Case for a Good Business Case
		Chapter Summary
		Chapter Exercises
	Chapter 5 Form a Powerful Coalition
		It’s a Team Sport
		We’re in This Together
		Try To See It My Way
		Chapter Summary
		Chapter Exercises
	Chapter 6 Create a Vision and a Strategy
		Core Values
		Governance Framework
		Decision-Making Bodies
		Design Standards
		Chapter Summary
		Chapter Exercises
	Chapter 7 Communicate the Vision
		Assumptions Are the Termites of Communication
		Communication Skills and Traditions
		Who Told You That?
		Chapter Summary
		Chapter Exercises
	Chapter 8 Remove Obstacles
		The Allure of Inertia
		Change is the Only Constant in Life
		Resistance is Futile
		Confusion over Decision Rights
		Chapter Summary
		Chapter Exercises
	Chapter 9 Generate Short-Term Wins
		One Size Doesn’t Fit All
		The Pain of Documentation
		Tell a Story with the Data
		Chapter Summary
		Chapter Exercises
	Chapter 10 Consolidate Gains and Produce More Wins
		Automate
		Scale
		Virtual Governance
		Chapter Summary
		Chapter Exercises
	Chapter 11 Anchor New Approaches in the Culture
		Culture Eats Strategy for Breakfast
		Culture Styles
		The Way We Do Things around Here
		Chapter Summary
		Chapter Exercises
Section 3 Commitment
	Chapter 12 User Experience
		People, Process, and Technology
		The KLAS Arch Collaborative
		Onboarding New Physicians
		Chapter Summary
		Chapter Exercises
	Chapter 13 Accelerating Change through Innovation
		Intrapreneurship and Entrepreneurship
		Design Thinking
		Never Waste a Good Crisis
		Chapter Summary
		Chapter Exercises
	Chapter 14 It’s a Journey Not a Destination
		Order Set Management
		Legal and Ethical Considerations
		Land and Expand
		Chapter Summary
		Chapter Exercises
Epilogue
Notes
Index