Effective Operations and Performance Management

Cover......Page 1
Contents......Page 6
Contributors......Page 8
Best Practice: Performance Measurement and Reporting......Page 12
The Human Value of the Enterprise......Page 14
How Internal Auditing Can Help with a Company’s Fraud Issues......Page 18
Return on Talent......Page 26
Creating Value with EVA......Page 30
Why EVA Is the Best Measurement Tool for Creating Shareholder Value......Page 34
Multidimensional Performance Measurement Using the Balanced Scorecard......Page 38
Enhance Competitive Performance via Critical Key Performance Indicators......Page 44
Profitability Analysis Using Activity-Based Costing......Page 50
Reducing Costs and Improving Efficiency with New Management Information Systems......Page 56
Incorporating Operational and Performance Auditing into Compliance and Financial Auditing......Page 60
Starting a Successful Internal Audit Function to Meet Present and Future Demands......Page 66
The Internal Audit Role: Is There an Expectation Gap in Your Organization?......Page 72
Improving Corporate Profitability Through Accountability......Page 78
Aligning the Internal Audit Function with Strategic Objectives......Page 82
Statistical Process Control for Quality Improvement......Page 88
Best Practice: Planning and Processes......Page 96
Employee Stock Options......Page 98
Fraud: Minimizing the Impact on Corporate Image......Page 102
Corporate Responsibility in a Global World: Marrying Investment in Human Capital with Focus on Costs......Page 106
Project Planning Techniques for Small and Medium Enterprises......Page 110
Reducing Costs and Improving Efficiency by Outsourcing and Selecting Suppliers......Page 114
Designing Corporate Systems for Success......Page 120
Reducing Costs through Production and Supply Chain Management......Page 124
Innovation and the Path to Growth, Profitability, and Competitiveness......Page 128
Managing Intellectual Capital......Page 134
Aligning Structure with Strategy: Recalibrating for Improved Performance and Increased Profitability......Page 138
Growing and Maximizing SME Profitability Without Compromising ROI......Page 144
Turning Around Financial Performance......Page 148
Everything You Need to Know About Benchmarking......Page 152
How to Better Manage Your Financial Supply Chain......Page 158
How to Implement a Standard Chart of Accounts Effectively......Page 162
Using Decision Analysis to Value R&D Projects......Page 166
Internal Audit and Partnering with Senior Management......Page 172
Increasing the Profitability of Small and Medium-Sized Enterprises: A Practical Guide......Page 178
Engaging Senior Management in Internal Control......Page 182
The Missing Metrics: Managing the Cost of Complexity......Page 186
Checklists: Performance Measurement and Reporting......Page 192
Assessing Business Performance......Page 194
Assessing Economies of Scale in Business......Page 196
Calculating Return on Investment in Human Resources......Page 198
Creating a Standardized Process......Page 200
Measuring Financial Health......Page 202
Performing a Skills Gap Analysis......Page 204
The Triple Bottom Line......Page 206
Understanding Internal Audits......Page 208
Understanding Key Financial Terms and Statements......Page 210
Understanding Key Performance Indicators......Page 212
Using and Understanding Financial Ratios for Analysis......Page 214
Using Shareholder Value Analysis......Page 216
What Is Benchmarking?......Page 218
Checklists: Planning and processes......Page 220
Administering Contracts Successfully......Page 222
Applying Cost–Benefit Analysis to Project Appraisal......Page 224
Assessing the Value of Outsourcing and Offshoring......Page 226
Business Process Reengineering......Page 228
Identifying Your Continuity Needs......Page 230
Inventory: How to Control It Effectively......Page 232
Key Components of an Optimal Enterprise Resource Planning System......Page 234
Managing Working Capital......Page 236
Performing Total Cost of Ownership Analysis......Page 238
Understanding and Using the Cash Conversion Cycle......Page 240
Understanding Crisis Management......Page 242
Understanding Decision Tree Analysis......Page 244
Understanding Economic Efficiency Theory......Page 246
Understanding Root Cause Analysis in the Business Environment......Page 248
Understanding Strategy Maps......Page 250
Understanding the Financial Aspects of Employing People......Page 252
E......Page 254
M......Page 255
S......Page 256
Y......Page 257