Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management

 Content: Section I: Social Media, Organizational Engagement, and the Impact of Citizens Introduction to the Application of Social Media in Modern Emergency Management Modern Emergency Management The Rise of Social Media Social Media Users Centralized versus Decentralized Organizational Structure Systems Fade, Concepts Remain Overview of Chapters Practitioner Profile: Jeannette Sutton, PhD, Disaster Sociologist Social Media Systems: Overview and Purpose Foundations of Social Media Social Networks Blogs Microblogs Photo Sharing Video Sharing Video Streaming Skype and Video Calling Other Systems Practitioner Profile: Hal Grieb, Previstar Citizen Journalism: The Rise and Impact of New Media Journalism-Traditional and Participatory Acceptance by the General Public Acceptance by News Media Available Tools of a Citizen Journalist Challenges to Citizen Journalism Practitioner Profile: Tom Erickson, Johnson County Sheriff's Office Mountains or Molehills: Engagement Challenges in the Application of Social Media Hurdles and Hindrances Programmatic Implementation The Challenge of Privacy Policy Implementation Challenges to Implementation Practitioner Profile: Jason Lindesmith, Federal Emergency Management Agency Headquarters The Yellow Tape Conundrum: Citizen and Responder Responsibility A Change in Public Expectations Rise of New Systems Incident-Based Risk First Responder Responsibility Citizen Responsibility Social Media "How" versus Social Media "Why" Practitioner Profile: Alisha Griswold, Medical Reserve Corps, Kansas City Section II: Social Media Policy, Procedure, Integration, and Analysis Who's the Sheriff in These Parts? Monitoring and Analysis of Social Media Information Traditional Media Monitoring Social Media Monitoring Real-Time Instantaneous Monitoring Real-Time Collective Monitoring Basic Monitoring Analytics Measuring Influence and Success Practitioner Profile: Ethan M. Riley, Arizona Division of Emergency Management White Hot or White Noise? Aggregation and Validation of Social Media Information Impact of Demographics Power of Aggregation Theory of Social Validation The Power of the Virtual Voice RSS and Other Aggregation Tools Integration with Traditional Systems Practitioner Profile: Lee Arning, Southern Methodist University When Status Quo Becomes Obsolete: Modern Integrated Emergency Warning and Notification Strategies The Fallacy of Traditional Approaches Mobility and Portability Dynamic and Diverse Emergency Notification Strategies Next Generation 9-1-1 Limitations to Modernization Practitioner Profile: Walt Way, Johnson County Emergency Communications Center Volunteer and Donations Management 2.0: How Social Media Has Revolutionized the Management and Recruitment of People and Supplies Demographics of Volunteerism Contemporary Volunteer Management Voluntweeters and Other Crowdsourcing Opportunities Donations Management 2.0 Measurements of Success Practitioner Profile: Heather Blanchard, Co-Founder of Crisis Commons The Elephant in the Emergency Operations Center: The Fundamental Flaw within Formal Response Systems National Preparedness and Response Systems Conflicts and Contradictions Take the Filter Off Contrasting Opinions Challenges to Social Media and Exercise Management Practitioner Profile: Gerald Baron, Public Relations and Crisis Communications Consultant Section III: Social Media Tools and the Power of Virtual Community It Takes a Village to Raise a Prepared Community: The Power and Purpose of Crowdsourcing What Is Crowdsourcing? How Crowdsourcing Works Witnessing Disaster Crowdsourcing by Virtual Volunteers Organizational Implementation of Crowdsourcing Crowdsourcing by Impacted Citizens Crowdsourcing Usage by Governmental Response Practitioner Profile: Jim Garrow, Philadelphia Department of Public Health The Beaten Browser: The Rise of Video, Voice, and Information on the Go The Web Is Changing The Rise of Mobile Engagement Mobile Apps in Disaster Response The Rise of User-Controlled Video Information Information via Voice Systems Information on the Go Practitioner Profile: Lach Mullin, Benton County Emergency Management Location, Location, Location: The Power of Geospatial Technologies and the Environment on Social Systems Location-Based Social Networking Potential Emergency Management Uses of Location-Based Social Networking Impact of Geospatial Programming Enhanced Information via Physical Interface Practitioner Profile: Cheryl Bledsoe, Clark Regional Emergency Services Get Your Head into the Cloud: Available Tools and Systems to Improve Emergency Management Functions Open Government and Gamification Functional and Accessibility Challenges Hackers, Zombies, and Second Life: Potential Improvements to Operational Efficiency Additional Web 2.0 and Social Media Tools Collaborative and Contributory Systems Practitioner Profile: Kim Stephens, Emergency Management Researcher, Practitioner, and Blogger Appendix A: Disasters Referenced by Chapter Appendix B: Answer Key Index