Digital Transformation Handbook

Cover
Half Title
Title Page
Copyright Page
Table of Contents
Acknowledgments
Authors
About the book
Chapter 1: What is digital transformation
	Scholar definition of digital transformation
	Industry definition of digital transformation
	Accelerating transformation for a post-COVID-19 world
	Challenges for businesses during the COVID-19 pandemic
	Facilitating digital transformation onwards
	Impact of the digital
	Accelerated pace
	Cooperation instead of a race
	Predictions on digital innovation
	Digital transformation – what does it look like?
	Digital transformation examples
	Critical areas for a successful digital transformation
		Implementation of digital twin
		Privacy
		Culture
		Augmented intelligence
		Digital product management
	What are digital transformation drivers?
	Customer expectations continue growing
	Speed is crucial
	Strong focus on customer insight
	Everything revolves around AI
	Digital transformation equals business transformation
	Other trends driving digital transformation
	Types of digital transformation
	Process transformation
	Business model transformation
	Domain transformation
	Cultural or organizational transformation
	Those who close their eyes to digitalization risk failure and extinction
	If things are going well, we need to change
Chapter 2: Digital transformation evolution
	Letting go of the past
	Finding common ground
	Digital transformation evolution benefits
		Speed
		Affordable
		Low risk
		Flexible
		Successful evolution
		Determining the approach
		Availability of skills
		Evolving systems of digital transformation
		Systems of record
		Systems of collaboration
		Systems of engagement
		Systems of productivity and outcomes
	The value of information in digital transformation
	Digital transformation vs. digital evolution
Chapter 3: Digital transformation benefits
	Recent events
	Data collection
	Resource management
		Four actionable solutions of resource management
			Measuring the ongoing digital transformation performance
			Transparency around digital transformation
			Optimizing collaboration and productivity through technology
			Becoming agile
		Blending it all
	Data-driven customer insights
		Transforming companies with data
		Data leads to competitive advantage
	Enhancing customer experience
		Digitally conscious customers
		Reimaging the entire customer journey
	Encouraging digital culture
		Digital culture
	Improving efficiency and profitability
	More agility
Chapter 4: Digital transformation strategies
	What is a digital transformation strategy?
	Components of a digital transformation strategy
		Communications
		Culture of innovation
		Technology
		Data
	Steps of digital transformation strategy
		Business assessment
		Researching the industry and competitors
		Prioritizing digital initiatives
		Creating a delivery plan
		Creating a budget plan
		Creating a resource plan
	Principles of digital transformation strategy
		Defining the reason for digital transformation
	Preparing for cultural change
		Starting small, but strategic
		Mapping out technology implementation
		Seeking partners
		Gathering feedback for refinement
		Scaling and transforming
	Key players in digital transformation strategy
	Communications professional
	Technologist
	Business leader
	Examples of digital transformation strategies
	Leveraging in-demand digital technologies
		Project management tools
		Time tracking tools
		Social media management tools
	Enhancing cybersecurity of used technologies
		Changing passwords regularly
		Ensuring all connections have VPNs
		Installing Ad Blocker in computer browser
		Using two-factor authentication
	Allocating the budget R&D of digital transformation systems
		Giving autonomy to the R&D team
	Cooperating with R&D
		Developing user-friendly systems
	Digital transformation roadmap
	Ten-step process to build a digital transformation roadmap
		Gathering and analyzing data
		Getting senior management involved
		Quantifying and prioritizing issues
		Setting goals
		Establishing accountability
		Allocating time and budget
		Taking a phased approach
		Creating a culture passionate about digital transformation
		Investing in agile project management
		Seeking post-implementation feedback
Chapter 5: Data-driven society
	Data ingestion
	Data-driven society in digital transformation
	Big data
	Ways big data reveals digital transformation opportunities
	Datafication
	Datafication vs. digitalization
	Big data analytics
Chapter 6: Digital transformation tools
	Essential tools to support digital transformation
		Collaborative suites
		Communication Tools
		CRM tools
		Project management tools
	Digital tools and frameworks for digital transformation
		Digital twinning technology
		Data management software
	Real-time quotation – dynamic pricing
		What is digital pricing?
		Definition of digital pricing
		How technology is changing the pricing process
		Digitizing existing pricing processes
		Digital pricing models
		Algorithms find the best prices
		Customized pricing
		Five modules of dynamic pricing
	In the heart of the communications ecosystems
		Battle for the new ecosystems
		Streamline core business
		Opportunities in new service sectors
Chapter 7: Case study: Digital transformation in logistics company
	Company profile
	Challenge and digitalization status
	Solution – approach and realization
Chapter 8: Case study: Digital transformation in manufacturing company – paper products
	Company profile
	Challenge and digitalization status
Chapter 9: Case study: Digital transformation in food company
Chapter 10: Case study: Digital transformation in healthcare industry
	Health information system
		Investing in digital health
	Digital transformation trends in healthcare
		Automation
			Increased patient expectation
			Increased chronic diseases
		Connected ambulance
		On-demand healthcare solutions
		Telemedicine and virtual visits
		Patient portals
		Health wearables
		Disease history analysis
	Improving patient experience
	Benefits of digital transformation in healthcare
		Consistent hospital and patient data management
		Connection across social media
		Improved internal communication
		Electronic health records
		Data analysis
		APIs and interoperability
		Healthcare mobile apps
	Limitations of digital transformation
		Data management
		Cybersecurity
		Data privacy
	Digital health: the first innovation in healthcare that can reduce costs in the long term
		Lack of a suitable business model
	Predictive maintenance for people
	Conclusion
Chapter 11: Digital transformation in the legal industry
	Digital transformation in legal firms
	Digital transformation trends in the legal industry
		Automation
			Legal automation types
			Automation benefits in the legal industry
		Cybersecurity
			Ways to enhance security in law firms
			Implementing cyber security into company culture
	Customer experience
		Customer-centric legal services
		Customer experience management
	Artificial intelligence
		Artificial intelligence in legal industry
	Digital transformation benefits in the legal industry
		Streamline operations
		Casework consolidation
		Automate tasks
		Resource management
		Excellent customer experience
	Limitations of digital technology in the legal industry
		Cloud migration late adoption
		Online security
		Staff training
		Current solutions and future integrations
	Conclusion
Chapter 12: Digital transformation in the insurance industry
	Reasons to implement digital transformation solutions
		Driving excellence and efficiencies
		Personalizing service offerings
		Master technology disruption
	Digital transformation trends in the insurance industry
	Digital transformation use cases in insurance
	Digital transformation success stories in the insurance industry
	Benefits of digital transformation for insurers
		Improved efficiency
		Personalized service
		Building data pipelines
		Improved risk management strategy
	Limitations of digital transformation in the insurance industry
		Digital transformation challenges for insurers to overcome
			Maximizing the value of customer data
			New competition
			Adopting innovative technology to improve the customer experience
			Cybersecurity
	Conclusion
Chapter 13: Web 3.0
	Web 3.0 in general
		How Web 3.0 is revolutionizing payments
		How Web 3.0 payments work
		Impact of decentralized autonomous organizations on work
		The importance of smart contracts
		How do smart contracts work
		What exactly is a blockchain?
		Decentralization
		How secure is blockchain?
	Credit scoring industry digital transformation
		A blockchain platform to end the monopoly of credit bureaus
	Blockchain of the future
	IoT and Web 3.0
Chapter 14: Next steps and what the future will bring: Instead of conclusion
	Calculation and company growing plan play significant rule in infrastructure decision steps
	Sustainability and automation are on the rise. Remote work and bandwidth issues? Not so much. These insights show what’s hot and what’s not in 2023
	The future: managing the entire data lifecycle
Websites
Index