Developing Supervisors and Team Leaders

Content: 
Copyright, Page iv
Foreword, Page xiii
Preface, Pages xv-xix
Acknowledgments, Page xxi
Chapter 1 - The Importance of Supervisory Training and Development, Pages 3-7
Chapter 2 - Responsibility and Authority for Supervisory Training, Pages 8-13
Chapter 3 - Philosophy, Strategy, and Guiding Principles, Pages 14-29
Chapter 4 - Conditions for Maximum Learning by Supervisors, Pages 30-46
Chapter 5 - Determining Training Needs and Setting Objectives, Pages 47-86
Chapter 6 - An Overview of Training and Development Techniques, Pages 87-102
Chapter 7 - Planning and Implementing Internal Classroom Training, Pages 103-127
Chapter 8 - Evaluating Internal Classroom Training, Pages 128-160
Chapter 9 - Outside Supervisory Development Programs, Pages 161-166
Chapter 10 - On-the-Job Performance Appraisals, Pages 167-195
Chapter 11 - Coaching for Improved Performance, Pages 196-211
Chapter 12 - Selecting and Training New Supervisors, Pages 212-238
Chapter 13 - A Comprehensive In-House Program, Pages 239-251
Chapter 14 - Coaching to Win: A Management Training Program, Pages 252-269
Chapter 15 - A 10-Day Certificate Program for Supervisors, Pages 270-277
Chapter 16 - An Evaluation of a Training Program, Pages 278-300
Chapter 17 - A Front-Line Leadership Development Program, Pages 301-313
Chapter 18 - A Leadership Development Program, Pages 314-331
Chapter 19 - An Internal Training Program, Pages 332-339
Chapter 20 - A Program on Effective Writing, Pages 340-348
Chapter 21 - A Comprehensive In-House Program, Pages 349-357
Selected References (Bibliography), Pages 358-360
Index, Pages 361-370