Designing Mobile Service Systems - Volume 2 Research in Design Series

Title page......Page 2
Contents......Page 6
Foreword......Page 8
Preface......Page 10
What are Services and Service Systems?......Page 12
Mobile Services Systems......Page 15
Domains for Developing Mobile Services......Page 17
Service Systems Framework......Page 20
Mobile Services Systems Characteristics......Page 23
Design Example: Guido the Guide......Page 24
Design Example: Port Emergency Response System......Page 29
Comparison of the Two Design Examples......Page 36
Structure of the Book......Page 37
Concepts of Mobile Information Services......Page 38
Categorisation of Mobile Services......Page 41
Mobile Information Services and Their Value......Page 46
Processes Determining the Added Value......Page 48
Service Acceptance......Page 50
Service Quality......Page 54
Pricing......Page 59
Design Example: Buddy on Demand Service......Page 60
Design Example: Swift Band......Page 63
Conclusions......Page 66
The Playing Field......Page 68
Service-Oriented Architectures......Page 71
Technologies for Service-Oriented Architectures......Page 74
Three-Tier Architectures......Page 75
Designing New Services......Page 77
Mobile Network Infrastructure......Page 80
Future Developments......Page 85
Design Example: Finding Disaster Victims Service......Page 87
Conclusions......Page 89
Blurring Boundaries in Mobile Domain......Page 92
Networks of Organisations......Page 95
Inter-Firm Service Networks in the Mobile Industry......Page 97
Business Models......Page 100
Actors, Roles and Resources......Page 103
Design Example: Last Minute Business Travel Changes Service......Page 109
Design Example: People Tracing Service......Page 113
Conclusions......Page 117
Design Approaches For Service Systems......Page 118
System Engineering......Page 119
Product Design Methodologies......Page 121
Design of Information Systems......Page 126
Collaborative Business Engineering......Page 128
Modelling and Component-Based Development......Page 130
User Centred Design......Page 138
Process Management and Project Management......Page 142
Mobile Service Systems Design Approach Elements......Page 144
Mobile Service System Design Approach......Page 150
The Way of Thinking......Page 151
Design Process, Design Activities and Modelling Methods......Page 154
Next Phases......Page 173
Background......Page 176
Analysis Phase......Page 178
Preparation Phase......Page 185
Synthesis Phase......Page 192
Implementation and Test Phase......Page 196
Test Results......Page 199
Evaluation......Page 206
Appendix A Unified Modelling Language Diagrams......Page 210
Index......Page 222
Glossary......Page 226
References......Page 230
Contributors......Page 244