Designing displays for older adults

Cover
Half Title	#2,0,-32767Series Page
Title Page	#4,0,-32767Copyright Page	#5,0,-32767Table of Contents	#6,0,-32767Preface	#12,0,-32767Authors	#14,0,-32767Chapter 1 Introduction
	1.1 Demographics and health trends
	1.2 How older adults use technology now
	1.3 State of the art and what the next 10 years will bring
		1.3.1 Self-driving cars
		1.3.2 Digital realities
		1.3.3 Robots
		1.3.4 Artificial intelligence
	1.4 Mission statement
	Suggested readings and references
Chapter 2 Vision
	2.1 How vision changes with age
		2.1.1 Visual acuity
		2.1.2 Contrast sensitivity
		2.1.3 Pathological conditions
		2.1.4 Visual search
	2.2 Interim summary
	2.3 Display technologies
	2.4 In practice: Presenting web information on a mobile device
		2.4.1 Presentation of type
		2.4.2 Organizing information on a mobile display
	2.5 General design guidelines
	Suggested readings and references
Chapter 3 Hearing
	3.1 Hearing loss
		3.1.1 Pitch perception
		3.1.2 Loudness
		3.1.3 Sound localization
		3.1.4 Sound compression
		3.1.5 Mp3s, cell phones, and other compressed audio
		3.1.6 Background noise
	3.2 Interim summary
	3.3 Accessibility aids
		3.3.1 Hearing aids
		3.3.2 Telephony services and amplified technology
	3.4 Interim summary
	3.5 Human language
		3.5.1 Prosody
		3.5.2 Speech rate
		3.5.3 Environmental support
	3.6 Interim summary
	3.7 Designing audio displays
		3.7.1 Voice
		3.7.2 Context
		3.7.3 Passive voice
		3.7.4 Prompts
		3.7.5 Number and order of options
		3.7.6 Alerts
	3.8 In practice: The interactive auditory interface
	3.9 General design guidelines
	Suggested readings and references
Chapter 4 Cognition
	4.1 How cognition changes with age
		4.1.1 Fluid abilities
			4.1.1.1 Perceptual speed
			4.1.1.2 Working memory capacity
			4.1.1.3 Attention
			4.1.1.4 Reasoning ability
			4.1.1.5 Spatial ability
			4.1.1.6 Interim summary of fluid abilities
		4.1.2 Crystallized knowledge
			4.1.2.1 Verbal ability
			4.1.2.2 Knowledge and experience
			4.1.2.3 Mental models
			4.1.2.4 Interim summary of crystallized intelligence
	4.2 In practice: Organization of information
		4.2.1 Page navigation vs. browser navigation
		4.2.2 Previous knowledge and browsing/searching for information
	4.3 General design guidelines
	Suggested readings and references
Chapter 5 Movement
	5.1 How movement changes with age
		5.1.1 Response time
		5.1.2 Accuracy
			5.1.2.1 Increasing accuracy
		5.1.3 Modeling response time and accuracy
	5.2 Interim summary
	5.3 Movement disorders
		5.3.1 Parkinson’s disease
		5.3.2 Arthritis
	5.4 Accessibility aids for movement control
		5.4.1 Feedback
			5.4.1.1 Tactile feedback
			5.4.1.2 Auditory feedback
	5.5 Interim summary
	5.6 In practice: Display gestures
	5.7 General design guidelines
	Suggested readings and references
Chapter 6 Older Adults in the User-Centered Design Process
	6.1 How testing older users is different
	6.2 Requirements gathering
		6.2.1 Age-sensitive user profiles and personas
			6.2.1.1 Technological demographics and attitudes toward technology
			6.2.1.2 Physiological attributes
		6.2.2 Task analysis
		6.2.3 Surveys
		6.2.4 Focus groups
		6.2.5 Interviews
		6.2.6 Observation studies
	6.3 Evaluation/inspection
		6.3.1 Heuristic evaluations
	6.4 Designing/prototyping/implementing alternate designs
		6.4.1 Paper mock-ups/prototyping
			6.4.1.1 Representative tasks
		6.4.2 Simulating the effects of aging
	6.5 Recruiting
	6.6 Summary
	Suggested readings and references
Chapter 7 Preface to Usability Evaluations and Redesigns
	7.1 Organization of the redesign chapters
	7.2 Displays chosen for evaluation and redesign
Chapter 8 Integrative Example: Smart Speakers
	8.1 Overview
	8.2 Step 1: Create a persona
		8.2.1 Persona
	8.3 Step 2: Define a task
	8.4 Emergent themes
	8.5 Tasks analysis of a smart speaker
		8.5.1 Common issues
		8.5.2 Positive design elements
	8.6 Testing
	8.7 Revised experience after redesign
	Suggested readings
Chapter 9 Integrative Example: Workplace Communication Software
	9.1 Overview
	9.2 Step 1: Create a persona
		9.2.1 Persona
	9.3 Step 2: Task scenario
	9.4 Emergent themes
	9.5 Task analysis and heuristic evaluation of using chat-based collaboration software
		9.5.1 Major categories of heuristic violations in workplace chat
	9.6 Ideas for redesign of chat-based collaboration software
	9.7 Summary
	Suggested readings
Chapter 10 Integrative Example: Transportation and Ridesharing Technology
	10.1 Overview
	10.2 Step 1: Create a persona
	10.3 Step 2: Define the task
	10.4 Emergent themes
	10.5 Task analysis
	10.6 Heuristic evaluation
		10.6.1 Expert evaluations
		10.6.2 New heuristics
		10.6.3 Heuristic violations
		10.6.4 Heuristics specific to older adults
	10.7 Discussion
	Suggested readings and references
Chapter 11 Integrative Example: Mixed Reality Systems
	11.1 Overview
	11.2 Step 1: Create a persona
		11.2.1 Persona
	11.3 Step 2: Task scenario
	11.4 Emergent themes for older adult users
	11.5 Suggested development and testing methods
		11.5.1 Recruitment of representative users
		11.5.2 Participatory design with older users
		11.5.3 Iterative designs
	11.6 Usability testing
	11.7 Speculative design
	11.8 Conclusion and design recommendations
	11.9 Summary
	Suggested readings and references
Chapter 12 Conclusion