Contextual Process Digitalization: Changing Perspectives – Design Thinking – Value-Led Design

Preface
Contents
1: Motivation
	1.1 Business Processes and Business Process Management
	1.2 View of the World, Structuring and Modeling
	1.3 Components of a Process Description
	1.4 Determining Factors for Process Models and Process Instances
	1.5 Process Metrics
	1.6 Support Concepts
	1.7 Digitalization
	1.8 Process for Creating Processes
	1.9 Organizational and Technical Implementation
	1.10 Success Measurement with Performance Indicators
	1.11 Continuous Improvement
	1.12 Corporate Governance and Business Process Management
	Reference
2: Models
	2.1 Model and Reality
	2.2 Properties of Models
	2.3 Models of the Social Sciences
	2.4 Models of Business Administration
	2.5 Models of Business Informatics
	2.6 Models in Computer Science
	2.7 Agent/Actor-Oriented Models
	2.8 Conclusion: Models for Business Processes
	References
3: Modeling Languages
	3.1 Overview
	3.2 Flowcharts
		3.2.1 Notation Elements
		3.2.2 Examples
		3.2.3 Classification
	3.3 Event-Driven Process Chains
		3.3.1 Notation Elements of EPCs
		3.3.2 Examples of EPCs
		3.3.3 Supplementary Notation Elements in eEPCs
		3.3.4 Example of an eEPC
		3.3.5 Discussion
	3.4 UML Activity Diagrams
		3.4.1 Notation Elements
		3.4.2 Examples
		3.4.3 Classification
	3.5 BPMN
		3.5.1 Notation Elements for Modeling Process Flows
		3.5.2 Examples for Modeling Process Flows
		3.5.3 Notation Elements for Controlling Sequence Flow with Events
			Start Events
			End Events
			Intermediate Events and the Event-Based Gateway
		3.5.4 Notation Elements for Modeling Communication
		3.5.5 Examples for Modeling Communication-Oriented Processes
		3.5.6 Notation Elements for Modeling Complex Business Situations
			Variants of Activity Modeling
				Subprocesses
				Types of Tasks
				Execution Behavior of Tasks
			Event Types
			The Link Event
			Use of Signals
			Handling of Exceptions and Interruptions
				Example: Non-interrupting Timer Events
			Different Ways of Terminating Processes
				The Terminate Event
				The Error Event and the Escalation Event
			Transactions
			Event-Triggered Subprocesses
		3.5.7 Choreography Diagrams
		3.5.8 Classification
	3.6 S-BPM
		3.6.1 Notation Elements
		3.6.2 Examples
		3.6.3 Advanced Forms of Communication Modeling and Exception Handling
			Input pools
			Business Objects
			Message Guards
			Behavior Extensions
			Choice Segments
		3.6.4 Classification
	3.7 Comparison
	References
4: Contemporary Challenges in Business Process Modeling / Management
	4.1 Handling of Complex Processes
		4.1.1 Structuring Complex Processes in Flowcharts
		4.1.2 Structuring Complex Processes in Event-Driven Process Chains
		4.1.3 Structuring Complex Processes as UML Activity Diagrams
		4.1.4 Structuring Complex Processes in BPMN
		4.1.5 Structuring of Complex Processes in S-BPM
	4.2 Readiness for Digitalization
		4.2.1 Readiness for Digitalization of Flowcharts
		4.2.2 Readiness for Digitalization of Event-Driven Process Chains
		4.2.3 Readiness for Digitalization of UML Activity Diagrams
		4.2.4 Readiness for Digitalization of BPMN
		4.2.5 Readiness for Digitalization in Subject-Oriented Process Specifications
	References
5: From Modeling To Digitalization
	5.1 Overall Context
	5.2 Activity Bundles in Business Process Management
		5.2.1 Overview
		5.2.2 Analysis and Modeling
		5.2.3 Validation
		5.2.4 Optimization
		5.2.5 Embedding into an Organizational Context
		5.2.6 IT Implementation
		5.2.7 Operation and Monitoring
		5.2.8 Optimization Scenarios in the Case Study
	5.3 Introduction to Design Thinking
		5.3.1 Core Elements
			Empathize (Building Empathy)
			Define (Defining Problem)
			Ideate (Finding Ideas)
			Prototype (Creating prototypes)
			Test (Testing prototypes)
	5.4 Connecting the Concepts
		5.4.1 Overview
		5.4.2 User Centricity
		5.4.3 Agile Process with Iterations
			Conclusion
		5.4.4 Interdisciplinary Team
	References
6: Preparation of Process Implementation
	6.1 Analysis and Modeling
		6.1.1 General Information on Articulation and Coordination
		6.1.2 CoMPArE/WP
		6.1.3 Raising Awareness of Process-Relevant Change Potential
			Value Network Analysis
			Holomapping
			Exchange Analysis
			Impact Analysis
			Value Creation Analysis
			Evaluation
			Potentials for Process Analysis and Modeling
		6.1.4 Structured Asset Records
			General Information
			Natural Linguistic Description of Processes
			Process Descriptions in Active Form
			Tabular Role-Oriented Description
		6.1.5 Process Modeling
			Selection of the Modeling Language
			Modeling by Construction
			Modeling by Restriction
			Combining Approaches
	6.2 Quality Control: Validation and Optimization
		6.2.1 Validation
			Manual Process Validation
			Walk-throughs
			Role-Plays
		6.2.2 Optimization
	References
7: Realization
	7.1 Process Documentation
	7.2 Linking Elements of the Enterprise Architecture
		7.2.1 Overview
		7.2.2 People and Organizations
			Static Assignment
			Dynamic Assignment
		7.2.3 Physical Infrastructure
		7.2.4 IT Infrastructure
			Control Flow
			Activities and Data
		7.2.5 Combinations of Task Holders
			Combination of Humans with IT
			Combination of Physical Devices and IT: Cyber Physical Systems
			Combination of Humans, Physical Devices, and IT
	7.3 Execution and Monitoring
		7.3.1 Putting the Process Into Operation
		7.3.2 Process Instances
		7.3.3 Monitoring
		7.3.4 Process Mining
		7.3.5 Continuous Improvement
	References
8: Industrial Use Case
	8.1 Background and Setting
	8.2 Implemented Measures
	8.3 Achieved Results
	References
Index