Contemporary organizational behavior : from ideas to action

Front Cover
Title Page
Copyright Page
Brief Contents
Contents
Preface
Section I Topic Summaries and Expert Contributions
	Topic Summary 1: Introduction to Organizational Behavior
		Introduction to Contemporary Organizational Behavior
		What Is an Organization?
		What Is Organizational Behavior?
			A Field of Study
			Interdisciplinary
			Qualitative and Quantitative Approaches
			Applied
		Understanding the Contemporary Organization
			Who Benefits from Organizational Behavior?
			How Can Organizational Behavior Help You?
			Skills Necessary in Contemporary Organizations
		Conclusion
			OB At Work: Avon CEO Sheri McCoy Leads Organizational
Turnaround Relying on Organizational Behavior Principles
			Spotlight on Research: Fitting in During the First 90 Days of Employment
			Expert Contribution: Challenges of Leadership: The Relevance of Organizational Behavior
			Expert Contribution: How Companies Keep on Winning: A System for Developing Global Leaders
	Topic Summary 2: Individual Characteristics
		Introduction to Individual Characteristics
		Competencies: Knowledge, Skills, and Abilities
			Developing Competencies
			Competency Models
		Emotions
			Emotions in the Workplace
			Felt versus Displayed Emotions and Emotional Labor
			Emotional Intelligence
		Personality
			Personality and Behavior
			Myers-Briggs Type Indicator of Personality
			Measuring Personality
		Attitudes
			Self-efficacy
			Machiavellianism
			Locus of Control
			Self-monitoring
		Conclusion
			OB At Work: Openness, Perseverance and Conscientiousness in Battle: Captain Nate Self Leads Army Rangers in Afghanistan
			Spotlight On Research: How CEO Personality Increases Company Income
			Expert Contribution: Solving the Introvert Problem
			Expert Contribution: Narcissism and Its Role in Organizations
			Expert Contribution: The Importance of Affect at Work
			Expert Contribution: The Challenge of Managing Emotions in the Workplace
	Topic Summary 3: Learning
		Introduction to Learning
		Approaches to Learning
			Behavioral Learning
			Cognitive Learning
			Social Learning
		Learning Processes
			Experiential Learning
			Learning Style
			Action Learning
		Learning in the Contemporary Organization
			Intelligence and Multiple Intelligences
		Conclusion
			OB At Work: CEO Alan Wilson Leads McCormick Spice by Building Corporate Identity Through Learning
			Spotlight On Research: Acquiring Leadership Skills Requires the Right Assignment and Openness Towards Learning
			Expert Contribution: Action Learning
			Expert Contribution: Deliberate Experiential Learning: Mastering the Art of Learning from Experience
			Expert Contribution: Learning-Directed Leadership in a Changing World
	Topic Summary 4: Perception
		Introduction to Perception
			What is Perception?
			Where Does It Come From?
			That Being Perceived
			The Process of Perception
		Common Limitations and Biases
			Bias and Implicit Associations
			What Are Some organizational Applications for Perception?
			Managing the Process of Perception at Work
		Conclusion
			OB At Work: Suzy Ganz Helps People and Organizations Shape Perceptions Through Embroidered Products
			Spotlight On Research: Self-Attribution Bias in Corporate Executives
			Expert Contribution: Hurricane Katrina: A Case Study in Attribution Biases
			Expert Contribution: The Bias Blind Spot and Its Implications
			Expert Contribution: Social Identity: How We Define Ourselves
	Topic Summary 5: Leadership
		Introduction to Leadership
			Leaders Versus Managers
			The Leader
			Those Being Led
			Contemporary Issues in Leadership
		Conclusion
			OB At Work: Leadership in Critical-Care Medicine
			Spotlight On Research: The Impact of Unconventional Leader Behavior on Organizational Creativity
			Expert Contribution: The Ups and Downs of Leading People
			Expert Contribution: Crisis Leadership: The New Norm for Effectively Leading Organizations
			Expert Contribution: Why Should Anyone Be Led By You?
	Topic Summary 6: Motivation
		Introduction to Motivation
		Internal factors
			Physiological and Psychological Needs
			Cognitive Evaluation Theory
		Social Factors
			Perceived Justice
			Optimal Experience
		Organizational Factors
			Organization Characteristics
			Job Characteristics
			Manager Beliefs
		Contemporary Application
			Human Resource Systems
			Talent Management
		Conclusion
			OB At Work: Nicole Sapio Promotes Motivation Through Mission at the American Heart Association
			Spotlight On Research: What Do People Prefer in a Job? Exploring Intrinsic and Extrinsic Motivation at Work
			Expert Contribution: Creating a Happy, Stress-Free Workplace: It’s a Matter of Perspective
			Expert Contribution: Moving Beyond the American Dream: How Intrinsic and Extrinsic Aspirations Relate to Psychological, Social, and Physical Health,
			Expert Contribution: High-Tech, High-Touch Tension: Trends in Human Resource Management
			Expert Contribution: Trade-Offs in Using Pay for Performance
	Topic Summary 7: Persuasion, Influence, and Impression Management
		Introduction to Persuasion, Influence, and Impression Management
		Tactics of Persuasion
			Liking
			Reciprocity
			Social Proof
			Commitment and Consistency
			Authority
			Scarcity
		Sources of Social Power
			Formal Authority
			Relevance
			Autonomy
			Expertise
			Experience
			Personal Attractiveness
		Choosing to Influence
			Impression Management
			Combinations of Tactics and Power
		Conclusion
			OB At Work: Josh Pavano Leverages Social Influence to Effect Clean Water in Uganda
			Spotlight On Research: Influencing Others through ‘Flirting’ at Work
			Expert Contribution: Impressing Up: Objectives, Tactics, and Results of Upward Influence
			Expert Contribution: How You Look to Others: Understanding and Managing How Others Perceive You
			Expert Contribution: On Being Trustworthy
	Topic Summary 8: Decision Making
		Introduction to Decision Making
		Rational Decision Making
			Probability and Uncertainty
			Improved Decision Making: The Six Steps of Rational Decision Making
		Behavioral Economic-Based Decision Making
			Improved Decision Making: Overcoming Bias and Errors
		Organizational Psychology-Based Decision Making
		Naturalistic Decision Making
		Improved Decision Making: Assessing the Environment and Building Expertise
		Conclusion
			OB At Work: Darrell Darnell Relies on Multiple Forms of Decision Making to Gauge Risk
			Spotlight On Research: Do Emotions Help or Hinder Decision Making?
			Expert Contribution: Leading Decision Making Processes
			Expert Contribution: On Best-Practice Decision Making
			Expert Contribution: How Temporary Organizations Promote Dysfunctional Goal Pursuit: The Case of the 1996 Mount Everest Disaster
	Topic Summary 9: Groups and Teams
		Introduction to Groups and Teams
		Purpose and Type
		Context and Composition
			Coaching and Support
			Composition and Roles
			Knowledge, Skills, and Abilities
		Internal Factors
			Norms
			Development of Norms
			Decision-Making Processes
			Barriers to Effective Groups
		Contemporary Issues in Groups and Teams
		Conclusion
			OB At Work: Teamwork Skills Help a Television News Producer Get the Story
			Spotlight On Research: Do Groups and Teams Share Common Characteristics?
			Expert Contribution: Teamwork from the Inside Out
			Expert Contribution: Making Virtual Teams More Innovative through Effective Communication
			Expert Contribution: Teams in Organizations: 10 Team Roles to Foster Team Effectiveness
	Topic Summary 10: Conflict and Negotiation
		Introduction to Conflict and Negotiation
		Conflict
			Sources of Conflict
			The Conflict Process
			Conflict Styles
			Conflict Management Strategies
		Negotiation
			Situational Factors Influencing Negotiation
			Successful Negotiations
			Strategies in Negotiation
			Mediation as a Solution to Negotiation
		Conclusion
			OB At Work: The New Recruit: Carl’s Confidence in Ken Pays Off
			Spotlight On Research: Are There Gender Differences in Beliefs about Requests for More Money?
			Expert Contribution: Trust
			Expert Contribution: The Essentiality of “Justice” in Organizations: A Justice-as-Negotiation Perspective
			Expert Contribution: Negotiation Traps
	Topic Summary 11: Diversity and Communication
		Introduction to Diversity and Communication
			Diversity
		Communication in Organizations
			Models of Communication
		Communication in the Age of ‘Big Data’: Challenges for Organizations
			Improving Information Literacy
			Developing and Targeting a Core Message
		Conclusion
			OB At Work: Dr. Jaye Goosby-Smith Diversity Consultant
			Spotlight On Research: Merit Based Cultures Can Lead to Discrimination
			Expert Contribution: How to Turn an Engaging Conversation into a Creative Collaboration
			Expert Contribution: Communication and Diversity
			Expert Contribution: Diversity Ideologies in Action: Energizing Renewal and Excellence in Healthcare
	Topic Summary 12: Culture
		Introduction to Culture
		Aspects of Organizational Culture
			Three Dimensions of Culture
			Iceberg Metaphor of Culture
			Purpose of Culture
		Competing Values Framework: A Model of Organizational Culture
			Subcultures
		National Culture
		Transmitting Culture
			Adapting to a New Culture
		Linking Organizational Culture and Strategy
		Conclusion
			OB At Work: A Taiwanese Student Learns to Adapt
			Spotlight On Research: Strong Cultures Do More than Engage Employees, They Engage Customers and the Community as Well
			Expert Contribution: Team Learning Culture
			Expert Contribution: Organizational Culture
			Expert Contribution: The Competitive Advantage of Corporate Cultures
	Topic Summary 13: Change, Innovation, and Stress
		Introduction to Change, Innovation, and Stress
		Organizational Change
			Models of Change
			Force Field Model of Change
			Kotter’s Strategic Change
			Positive Approaches to Change
			Why Change Efforts Meet with Resistance
		Innovation
		Creativity
		Stress
			Factors that Contribute to Stress
			Overcoming Stress
		Conclusion
			OB At Work: Brian Rogers Leads T. Rowe Price through Change and Continuity
			Spotlight On Research: Does Resistance to Change Matter or Are There Better Ways to Characterize Why People Don’t Change in Organizations?
			Expert Contribution: Decision Making by Design: A Blueprint for Balancing Execution and Innovation
			Expert Contribution: Work and Working in the Era of Globalization
			Expert Contribution: Organization Change
	Topic Summary 14: Corporate Social Responsibility, Ethics, and Sustainability
		Introduction to Corporate Social Responsibility and Sustainability
		Corporate Social Responsibility
		Sustainability
			Environmental Sustainability
			Human Sustainability
			Corporate Social Responsibility and Sustainability: A Business Case
			Corporate Social Responsibility and Sustainability: An Ethical Mandate
		Shareholder Versus Stakeholder
			Dissatisfaction with the Shareholder Model
			Stakeholder Model
		Why Is Making Ethical Decisions So Difficult?
			Applied Ethics
		Conclusion
			OB At Work: Mike McLaughlin Shows How Corporate Social Responsibility is the Business of Every Employee
			Spotlight On Research: Does Goal Setting Lead to Unethical Behavior?
			Expert Contribution: The Business of Making a Better World
			Expert Contribution: Ethics
			Expert Contribution: The Psychology of Fairness at Work
Section II Cases
	Case 1: The Case of Apple iPhone 4
	Case 2: “We Are Global or We Are Nothing”: Conflict and Cover-Up at ColequarterMaine
	Case 3: EMERGENCY! We Need a Better Compensation System
	Case 4: Face Time at TechPoint Software, Inc.,
	Case 5: Whatever Happened to One of the “100 Best Companies to Work For”?: A Case Study of Hewlett-Packard
	Case 6: NASCAR’s Drive for Diversity: Can They Reach the Finish Line?
	Case 7: Perceptions of Leaders Following Public Failures: A Tale of Two Coaches
	Case 8: Conflict in Santa’s Workshop: Learning to Be a Team Player at ToyKing
SectIon III Exercises
	Exercise 1: Big Five Celebrity Spotlight
	Exercise 2: Creating My Brand
	Exercise 3: My Expat Assignment
	Exercise 4: How Leaders Effect You
	Exercise 5: My Best and Worst Learning Experiences
	Exercise 6: Developing Your Career— Leadership Development in Action
	Exercise 7: Development While in College
	Exercise 8: Facts and Opinions
	Exercise 9: Being Positive
	Exercise 10: Force Field Analysis
	Exercise 11: Bias and Decision Making
	Exercise 12: Well-Being at Work
	Exercise 13: What Stresses You Out?
	Exercise 14: Laughter is the Best Medicine
	Exercise 15: Building My Network—Individual
	Exercise 16: Writing a Team Contract
	Exercise 17: Design Your Technology
	Exercise 18: Team Performance Evaluation
	Exercise 19: Overcoming Resistance
	Exercise 20: Employment Branding
	Exercise 21: OD Techniques at Work
	Exercise 22: A Clash of Cultures
	Exercise 23: What’s Your University’s Culture?
	Exercise 24: Find the Artifacts
	Exercise 25: Back-to-Back Change
	Exercise 26: Social Media Dilemma
	Exercise 27: Develop Your Professional Code
	Exercise 28: Communication Breakdown
	Exercise 29: Diversity Rocks
	Exercise 30: You Can’t Handle the Truth
	Exercise 31: The Ethics of the Climb
	Exercise 32: Mindmapping
	Exercise 33: Could I Be a Whistleblower?
	Exercise 34: Sustainability Practice at Work
	Exercise 35: Who Do I Fire?
	Exercise 36: What Are My Values?
	Exercise 37: Team Survival Simulation
Glossary
Index