Construction Business Management

Cover
Contents
Preface
CHAPTER 1 Introduction
	Nature of Construction Business
	Primary Causes of Business Failure
		External Influences
		Internal Problems
	Business Strategies to Minimize the Risk of Business Failure
		Planning Strategies
		Plan Implementation/Control Strategies
		Financial Management Strategies
	Leadership Challenges
	Organizational Behavior
		Employee Motivation
		Individual Behavior
		Collective Behavior
	Ethics
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 2 Company Organization
	Introduction
	Alternative Forms of Business Organization
		Proprietorships
		General Partnerships
		Limited Partnerships
		Corporations
		Type S Corporations
		Limited Liability Companies
		Joint Ventures
	Alternative Organizational Structures
		Functional Organization Structure
		Divisional Organizational Structure
		Matrix Organizational Structure
	Organizational Design
	Policies and Operating Procedures
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 3 Risk Management
	Introduction
	Risk Management Strategies
	Insurance
		Insurance Contracts
		Insurance Agents
		Insurance Types
		Subcontractor Insurance
		Insurance Certificate
	Bonding
		Surety Relationship
		Bonding Agents
		Types of Bonds
		Underwriting Considerations
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 4 Financial Analysis and Management
	Introduction
	Accounting Systems
		Primary Accounting System
		Secondary Accounting Systems
		Accounting Records
	Accounting Methods
	Financial Statements
		Balance Sheet
		Income Statement
	Financial Analysis
		Financial Statement Analysis
		Cash Flow Analysis
	Financial Management
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 5 Strategic Planning and Management
	Introduction
	Planning Process
		Mission Statement
		Company Vision
		Strategic Assessment
		Strategic Objectives
		Company Strategies and Short-Term Goals
		Action Plans
		Performance Measurement
	Situation Analysis
		External Analysis
		Internal Analysis
	Strategy Formulation
	Strategy Implementation
	Strategy Evaluation
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 6 Business Development
	Introduction
	Marketing Construction Services
	Marketing Process
	Market Analysis
		Demand Assessment
		Customer Satisfaction Assessment
		Competition Assessment
	Marketing Strategies
	Marketing Tools
	Marketing Plan
	Acquisition of Work
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 7 Human Resources Management
	Introduction
	The Challenge
	Decision-Making Processes
	Company Culture
	Organizational Design
	Staffing
	Employment Manual
	Employee Development
	Leadership Development
	Succession Planning
	Performance Management
	Compensation and Employee Benefits
	Employee Retention
	Union Relations
	Safety and Wellness Programs
	Regulatory Overview
		Affirmative Action
		Age Discrimination
		Disabled Workers
		Discrimination
		Drugs in the Workplace
		Equal Employment Opportunity
		Preventing Violence in the Workplace
		Privacy Rights
		Racial and Ethnic Discrimination
		Record Keeping
		Religious Protection
		Sexual Harassment
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
CHAPTER 8 Information Management
	Introduction
	Information Requirements
	Hardware and Infrastructure
	Software
	Security Systems
	Company Security Policy
	Company Web Sites
	Summary
	Review Questions
	Exercises
	Sources of Additional Material
CHAPTER 9 Total Quality Management
	Introduction
	Quality Concepts
		Quality Principles
		Supporting Elements
		Process Improvement Model
	Implementation
	Process Analysis
	Sustainment
	Effectiveness Assessment
	Summary
	Review Questions
	Exercises
	Sources of Additional Information
Appendixes
	A—Strategic Plan for Pacific Constructors
	B—Case Study—Cascade Builders Annual Report
	C—Case Study—Northwest Constructors Annual Report
	D—Employment Manual for Western States Construction Company
Glossary
	A
	B
	C
	D
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	G
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Index
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