Conflict, Power, and Organizational Change

Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication Page
Contents
1 The Confluence of Conflict, Power, and Change
	Introduction
	Two Stories
	Conflict, Power, and Change
	Overview of the Book
2 Three Points of Focus
	Introduction
	Metaphors Illuminate
	Observing the Landscape From the Balcony
		The Balcony and Organizational Life
		Benefits of the Balcony Perspective
		Cautions Regarding the Balcony View
	Navigating the Terrain Along the Road
		The Road and Organizational Life
		Advantages of the Road Perspective
		Vulnerabilities of the Road-Only View
	Appreciating the Significance of Moorings
		Moorings and Organizational Life
		Benefits of Organizational Moorings
		Potential Misuse of Organizational Moorings
	Holding the Metaphors in Creative Tension
	References
3 Conflict
	Introduction
	Views From the Balcony
		Background on Organizational Conflict
		What Is Organizational Conflict?
		Sources of Conflict
		Conflict Styles
		Leadership, Culture, and Conflict
	Life Along the Road
		Counting the Costs of Dysfunctional Conflict
		Reaping the Benefits of Productive Conflict
		Practicing Healthy Conflict
		Cooling the Conversation Through Generative Dialogue
	Focus on Organizational Moorings
		Valuing Interpersonal Relationships
		Valuing Psychological Safety
	Discussion Questions
	The Case of Inherited Team Conflict
	References
4 Power
	Introduction
	Views From the Balcony
		Early Writings on Power in Organizations
		Power-Over, Power-With, and Other Modes of Power
		Pinning Down Power?
		Assumptions, Motivation, and the Two Faces of Power
		Cultural Power Dynamics
	Life Along the Road
		Social Bases of Power
		Position Power
		Personal Power
		Tactics and Practices of Power
	Focus on Organizational Moorings
		Valuing Human Dignity
		Valuing Trustworthy Character
	Discussion Questions
	The Case of the Insecure Boss
	References
5 Change
	Introduction
	Views From the Balcony
		Evolving Organization Metaphors
		A Continuum of Change Models
		Process Theories of Change
	Life Along the Road
		Evolving Organizational Roles
		Able and Willing
		Resistance and Change
		Common Pitfalls in Leading Change
		Managing Transitions
	Focus on Organizational Moorings
		Valuing Life-Giving Organizational Purpose
		Creating Mutually Shared Organizational Values
	Discussion Questions
	The Case of the Growing Non-profit
	References
6 The Triad of Conflict, Power, and Change
	Introduction
		Arenas of Involvement
		Organizational Climate
	Arena One: Individual Employee Capacity
		Regulating Employee Capacity in Controlling Climates
		Cultivating Employee Capacity in Trusting Climates
	Arena Two: People Working Together
		Operating Smoothly in Controlling Climates
		Collaborating Effectively With Colleagues in Trusting Climates
	Arena Three: Situational Pressures of Organizational Life
		Reacting to Situational Pressures in Controlling Climates
		Responding to Situational Pressures in Trusting Climates
	References
Index