Computerization and Controversy

Content: 
Front Matter, Page iii
Copyright, Page iv
Preface to the Second Edition, Pages xiii-xv, Rob Kling
Preface to the First Edition, Pages xvii-xxii
Acknowledgments, Pages xxiii-xxiv
A - Heads-Up versus Heads-In Views of Computer Systems, Pages 2-3, Rob Kling
B - A Reader's Guide to Computerization and Controversy, Pages 4-9, Rob Kling
C - Social Controversies about Computerization, Pages 10-15, Rob Kling
D - Computers as Tools and Social Systems: The Car-Computer Analogy, Pages 16-21, Rob Kling
E - The Seductive Equation of Technological Progress with Social Progress, Pages 22-25, Rob Kling
F - Learning about the Possible Futures of Computerization from the Present and the Past, Pages 26-31, Rob Kling
G - Information and Computer Scientists as Moral Philosophers and Social Analysts, Pages 32-38, Rob Kling
A - Hopes and Horrors: Technological Utopianism and Anti-Utopianism in Narratives of Computerization, Pages 40-58, Rob Kling
B - 2001: A Meetings Odyssey, Pages 59-66, Ross Weiland
C - Boom Time on the New Frontier, Pages 67-74, Thomas A. Stewart
D - The Electronic Hive: Embrace It, Pages 75-78, Kevin Kelly
E - The Electronic Hive: Refuse It, Pages 79-82, Sven Birkerts
F - Electronic Office: Playpen or Prison, Pages 83-84, Langdon Winner
G - Computerization Movements and Tales of Technological Utopianism, Pages 85-105, Suzanne Iacono, Rob Kling
A - The Centrality of Organizations in the Computerization of Society, Pages 108-132, Rob Kling
B - Israel: Of Swords and Software Plowshares, Pages 133-140, Gad Ariav, Seymour Goodman
C - Getting the Electronics Just Right: Wells Fargo Is a Case Study in How a Company Can Exploit the Information Revolution, Pages 141-147, Barnaby J. Feder
D - How Information Technologies Can Transform Organizations, Pages 148-160, Michael Scott Morton
E - B of A's Plans for Computer Don't Add Up, Pages 161-169, Douglas Frantz
F - Groupware Goes Boom, Pages 170-172, David Kirkpatrick
G - Learning from Notes: Organizational Issues in Groupware Implementation, Pages 173-189, Wanda J. Orlikowski
H - How Much Will a Truly Empowering Technology-Rich Education Cost?, Pages 190-196, Henry Jay Becker
I - Technology Refusal and the Organizational Culture of Schools, Pages 197-218, Steven Hodas
J - Great Expectations: PCs and Productivity, Pages 219-226, Martin Neil Baily
K - Information Technology and the Productivity Challenge, Pages 227-238, Paul Attewell
L - Where Are the Payoffs from Computerization? Technology, Learning, and Organizational Change, Pages 239-260, John Leslie King
M - Can Computer Science Solve Organizational Problems? The Case for Organizational Informatics, Pages 261-276, Rob Kling, Jonathan P. Allen
A - Computerization at Work, Pages 278-308, Rob Kling
B - Computerization, Office Routines, and Changes in Clerical Work, Pages 309-315, Suzanne Iacono, Rob Kling
C - The Case of the Omniscient Organization, Pages 316-321, Gary T. Marx
D - Mr. Edens Profits from Watching His Workers’ Every Move, Pages 322-325, Tony Horowitz
E - Interface Development in a Large Organization: An Observational Study, Pages 326-347, Steven E. Poltrock, Jonathan Grudin
F - Groupware in Practice: An Interpretation of Work Experiences, Pages 348-382, Christine V. Bullen, John L. Bennett
G - Computing at Work: Empowering Action by Low-Level Users, Pages 383-406, Andrew Clement
H - Supporting Articulation Work, Pages 407-423, Lucy Suchman
A - Social Relationships in Electronic Forums: Hangouts, Salons, Workplaces, and Communities, Pages 426-454, Rob Kling
B - Increasing Personal Connections, Pages 455-475, Lee Sproull, Sara Kiesler
C - Gender and Democracy in Computer-Mediated Communication, Pages 476-489, Susan C. Herring
D - Finding a Happy Medium: Explaining the Negative Effects of Electronic Communication on Social Life at Work, Pages 490-524, M. Lynne Markus
E - They Call It Cyberlove, Pages 525-532, Margo Kaufman
F - The Strange Case of the Electronic Lover, Pages 533-546, Lindsy Van Gelder
G - Yakety-Yak, Do Talk Back!: PEN, the Nation's First Publicly Funded Electronic Network, Makes a Difference in Santa Monica, Pages 547-551, Joan Van Tassel
H - Taboo, Consensus, and the Challenge of Democracy in an Electronic Forum, Pages 552-568, Julian Dibbell
I - Applying Library Intellectual Freedom Principles to Public and Academic Computers, Pages 569-579, Carl M. Kadie
J - The Electronic Journal: What, Whence, and When?, Pages 580-593, Ann Okerson
K - I Heard It through the Internet, Pages 594-596, Walt Crawford
L - Technology, Scholarship, and the Humanities: The Implications of Electronic Information, Pages 597-605, Vartan Gregorian
M - On the Road Again? If Information Highways Are Anything like Interstate Highways—Watch Out!, Pages 606-612, Richard Sclove, Jeffrey Scheuer
A - Information Technologies and the Shifting Balance between Privacy and Social Control, Pages 614-636, Rob Kling
B - Your Personal Information Has Gone Public, Pages 637-642, David F. Linowes
C - The Bill of Rights of the Constitution of the United States, Pages 643-644, Gerald Murphy
D - Computer Matching Is a Serious Threat to Individual Rights, Pages 645-651, John Shattuck
E - The Government Needs Computer Matching to Root Out Waste and Fraud, Pages 652-658, Richard P. Kusserow
F - Clipper Chip Will Reinforce Privacy, Pages 659-663, Dorothy E. Denning
G - Wiretapping Bill: Costly and Intrusive, Pages 664-668, Marc Rotenberg
H - Privacy: How Much Data Do Direct Marketers Really Need?, Pages 669-678, Denison Hatch
I - Direct Marketing Is Not a Significant Privacy Threat, Pages 679-685, Robert Posch
J - What to Do When They Ask for Your Social Security Number, Pages 686-696, Chris Hibbert
K - Markets and Privacy, Pages 697-726, Kenneth Laudon
L - Information Entrepreneurialism, Information Technologies, and the Continuing Vulnerability of Privacy, Pages 727-743, Rob Kling, Mark S. Ackerman, Jonathan P. Allen
A - Systems Safety, Normal Accidents, and Social Vulnerability, Pages 746-763, Rob Kling
B - RISKS-FORUM Digest Contributions, Pages 764-766, R. Aminzade, Michael Slavitch
C - Safety-Critical Computing: Hazards, Practices, Standards, and Regulation, Pages 767-792, Jonathan Jacky
D - Aging Airways, Pages 793-809, Gary Stix
E - Limits of Correctness in Computers, Pages 810-825, Brian Cantwell Smith
F - Caught in the Grip of RSI: A Firsthand Account, Pages 826-829, Evan Williamson
G - Office Automation's Threat to Health and Productivity: A New Management Concern, Pages 830-837, E. M. Omar Khalil, Jessie E. Melcher
H - Ongoing Network Monitoring Attacks: CERT Advisory, February 3, 1994, Pages 838-843, Computer Emergency Response Team
I - Risks of Technology, Pages 844-846, Peter G. Neumann
A - Beyond Outlaws, Hackers, and Pirates: Ethical Issues in the Work of Information and Computer Science Professionals, Pages 848-869, Rob Kling
B - All in a Day's Work: Nine Provocative Examples in the Practice of Computing Professionals, Pages 870-875, Donn B. Parker, Susan Swope, Bruce N. Baker, Eric A. Weiss
C - Codes of Professional Ethics, Pages 876-877, Ronald E. Anderson, Deborah G. Johnson, Donald Gotterbarn, Judith Perrolle
D - Code of Ethics and Professional Conduct (1992), Pages 878-888
E - Confronting Ethical Issues of Systems Design in a Web of Social Relationships, Pages 889-902, Ina Wagner
F - Power in Systems Design, Pages 903-906, Bo Dahlbom, Lars Mathiassen
G - Considering Privacy in the Development of Multimedia Communications, Pages 907-931, Andrew Clement
H - New Principles for Engineering Ethics, Pages 932-944, Edward Wenk Jr.
Index, Pages 945-961