CompTIA A+ Guide to Information Technology Technical Support (MindTap Course List)

Cover
Title
Contents
Part 1: CompTIA A+ Core 1 (220-1101)
	Module 1: Taking a Computer Apart and Putting It Back Together
		Introduction
		Exploring a Desktop Computer
		First Look at Laptop Components
	Module 2: All About Motherboards
		Introduction
		Motherboard Types and Features
		Using BIOS/UEFI Setup to Configure a Motherboard
		Updating Motherboard Drivers and BIOS/UEFI
		Installing or Replacing a Motherboard
	Module 3: Supporting Processors and Upgrading Memory
		Introduction
		Types and Characteristics of Processors
		Selecting and Installing a Processor
		Memory Technologies
		How to Upgrade Memory
	Module 4: Power Supplies and Troubleshooting Computer Problems
		Introduction
		Cooling Methods and Devices
		Selecting a Power Supply
		Strategies to Troubleshoot Any Computer Problem
		Troubleshooting the Electrical System
		Troubleshooting the Motherboard, Processor, and RAM
	Module 5: Supporting Hard Drives and Other Storage Devices
		Introduction
		Hard Drive Technologies and Interface Standards
		How to Select and Install Hard Drives
		Troubleshooting Hard Drives
		Supporting Other Types of Storage Devices
	Module 6: Supporting I/O Devices
		Introduction
		Basic Principles for Supporting I/O Devices
		Identifying and Installing I/O Peripheral Devices
		Installing and Configuring Adapter Cards
		Supporting the Video Subsystem
		Troubleshooting I/O Devices
	Module 7: Networking Fundamentals
		Introduction
		Understanding TCP/IP and Windows Networking
		Network Hardware
		Local Network Setup and Configuration
	Module 8: Network Infrastructure and Cloud Computing
		Introduction
		Types of Networks and Network Connections
		Identifying Network Hardware and Infrastructure
		Configuring Network Infrastructure
		Troubleshooting Network Connections
		Client-Side Virtualization
		Cloud Computing
	Module 9: Supporting Mobile Devices
		Introduction
		Mobile Devices, Operating Systems, Connections, and Accessories
		Mobile Apps for Business Use
		Troubleshooting Mobile Devices
	Module 10: Supporting Printers
		Introduction
		Printer Types and Features
		Using Windows to Install, Share, and Manage Printers
		Printer Maintenance
		Troubleshooting Printers
Part 2: CompTIA A+ Core 2 (220-1102)
	Module 11: The Complex World of IT Professionals
		Introduction
		What Customers Want: Beyond Technical Know-How
		Documentation and Support Systems
		Working in Diverse Software Environments
	Module 12: Installing Windows
		Introduction
		Evaluating a System for Windows 10 or Windows 11
		Understanding How Windows Supports Networking
		Final Checklist Before Beginning the Installation
		Installing Windows 10 or Windows 11
		What to Do After a Windows Installation
		Special Concerns When Working in a Large Enterprise
	Module 13: Maintaining Windows
		Introduction
		Critical Windows Settings and Backup Procedures
		Maintaining Hard Drives
		Using a Command-Line Interface (CLI)
	Module 14: Troubleshooting Windows After Startup
		Introduction
		Windows Under the Hood
		Survey of Windows Tools and Techniques for Troubleshooting
		Troubleshooting Windows Problems
	Module 15: Troubleshooting Windows Startup
		Introduction
		Understanding the Boot Process
		What to Do before a Problem Occurs
		Tools for Solving Windows Startup Problems
		Tools to Reinstall Windows
		Troubleshooting Windows Startup
	Module 16: Security Strategies
		Introduction
		Physical and Logical Security
		Dealing with Malicious Software on Personal Computers
		Licensing, Regulated Data, and Security Policies
	Module 17: Securing and Sharing Windows Resources
		Introduction
		Securing a Windows Personal Computer
		Controlling Access to Folders, Files, and Printers
		Using Active Directory Domain Services
	Module 18: Mobile Device Security
		Introduction
		Backing Up Mobile Devices
		Securing Mobile Devices
		Troubleshooting Mobile Devices
	Module 19: Network Security and Troubleshooting
		Introduction
		Securing Workstations and IoT Devices on a Network
		Securing a Multifunction Router for a SOHO Network
		Using Remote Access Technologies
		Troubleshooting Network Connections
	Module 20: Supporting macOS
		Introduction
		Getting to Know the macOS Desktop
		Update macOS and Drivers
		Troubleshooting macOS Startup
	Module 21: Linux and Scripting
		Introduction
		Linux Operating System
		Scripting Software and Techniques
		Uses for Scripting
Appendix A Safety Procedures and Environmental Concerns
Appendix B Entry Points for Windows Startup Processes
Appendix C CompTIA Acronyms
Glossary
Index