CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security

Cover
Table of Contents
Introduction: CompTIA A+ Core 2 Exam Guide to Operating Systems and Security
Chapter 1: Windows Versions and Customer Service
	Windows Interfaces
	Windows Tools for Users and Technicians
	How Windows Controls Access to Network Resources
	What Customers Want: Beyond Technical Know-How
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 2: Installing Windows
	How to Plan a Windows Installation
	Installing Windows 10, Windows 8.1, and Windows 7
	What to Do after a Windows Installation
	Special Concerns When Working in a Large Enterprise
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 3: Setting Up a Local Network
	Types of Networks and Network Connections
	Connecting a Computer to a Local Network
	Setting Up a Multifunction Router for a SOHO Network
	Troubleshooting Network Connections
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 4: Maintaining Windows
	Scheduling Preventive Maintenance
	Backup Procedures
	Managing Files, Folders, and Storage Devices
	Using a Command-Line Interface (CLI)
	Remote Connections
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 5: Troubleshooting Windows after Startup
	Concepts and Windows Tools for Solving Problems with Windows, Applications, and Hardware
	Best Practices to Troubleshoot Windows-Related Problems
	Slow Startup and Slow Performance
	Application Errors and Crashes
	An Application Fails to Uninstall
	Troubleshooting Hardware Problems in Windows
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 6: Troubleshooting Windows Startup
	Understanding the Boot Process
	What to Do before a Problem Occurs
	Tools for Least Invasive Solutions
	Options to Reinstall Windows
	Troubleshooting Specific Windows Startup Problems
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 7: Securing and Sharing Windows Resources
	Securing a Windows Personal Computer
	Controlling Access to Folders and Files
	Using Active Directory Domain Services
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 8: Security Strategies and Documentation
	Protecting Network Resources
	Dealing with Malicious Software on Personal Computers
	Best Practices for Documentation and Security Policies
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 9: Supporting Mobile Devices
	Types of Mobile Devices
	Mobile Device Operating Systems
	Configuring and Syncing a Mobile Device
	Securing a Mobile Device
	The Internet of Things (IoT)
	Troubleshooting Mobile Devices
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Chapter 10: macOS, Linux, and Scripting
	macOS for Macintosh Computers
	Linux Operating System
	Scripting Software and Techniques
	Chapter Summary
	Key Terms
	Thinking Critically
	Hands-On Projects
	Real Problems, Real Solutions
Appendix A: Safety Procedures and Environmental Concerns
Appendix B: Entry Points for Startup Processes
Appendix C: CompTIA Acronyms
Glossary
Index