CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Exam Cram

Cover
Title Page
Copyright Page
Contents at a Glance
About the Author
Acknowledgments
About the Technical Reviewer
We Want to Hear from You!
Reader Services
Table of Contents
Introduction
Part I: Introduction to Core 1 (220-1001)
	CORE 1 (220-1001) Domain 1.0: Mobile Devices
		CHAPTER 1: Laptops, Part 1
			1.1 – Given a scenario, install and configure laptop hardware and components
				Keyboards
				Touchpad
				Hard Drives
				Memory
				Smart Card Readers
				Optical Drives
				Communications
				Video
				Power
				Speaker
				System Board and CPU
				Fans
				Cram Quiz
		CHAPTER 2: Laptops, Part 2
			1.2 – Given a scenario, install components within the display of a laptop
				Display Types
				Inverter and Backlight
				Digitizers and Touchscreens
				Webcam and Microphone
				Wi-Fi Antenna Connector and Placement
				Cram Quiz
			1.3 – Given a scenario, use appropriate laptop features
				Special Function Keys
				External Monitors
				Docking Stations and Port Replicators
				Rotating and Removable Screens
				Securing Laptops with Cable Locks
				Cram Quiz
		CHAPTER 3: Smartphones, Tablets, and Other Mobile Devices, Part 1
			1.4 – Compare and contrast characteristics of various types of other mobile devices
				Tablets
				Smartphones
				Wearable Technology Devices
				E-readers
				GPS Devices
				Cram Quiz
			1.5 – Given a scenario, connect and configure accessories and ports of other mobile devices
				Connection Types
				Accessories
				Cram Quiz
		CHAPTER 4: Smartphones, Tablets, and Other Mobile Devices, Part 2
			1.6 – Given a scenario, configure basic mobile device network connectivity and application support
				Enabling Wireless Functions
				USB Tethering
				Bluetooth
				E-mail Configuration
				Cellular Radio Technologies
				Cram Quiz
			1.7 – Given a scenario, use methods to perform mobile device synchronization
				Synchronization Methods
				Types of Data to Synchronize and Authentication
				Cram Quiz
	CORE 1 (220-1001) Domain 2.0: Networking
		CHAPTER 5: Ports, Protocols, and Network Devices
			2.1 – Compare and contrast TCP and UDP ports, protocols, and their purposes
				TCP vs. UDP
				Ports and Protocols
				Cram Quiz
			2.2 – Compare and contrast common networking hardware devices
				Switches
				Routers
				Wireless Access Points
				Firewalls
				Network Interface Cards
				Cloud-based Network Controllers
				Repeaters
				Hubs
				Cable/DSL Modems
				Bridges
				Patch Panels
				Power over Ethernet
				Ethernet over Power
				Cram Quiz
		CHAPTER 6: SOHO Networks and Wireless Protocols
			2.3 – Given a scenario, install and configure a basic wired/wireless SOHO network
				Router Setup and Wireless
				Access Point Settings
				NIC and End-user Device Configuration
				IoT Device Configuration
				Cable/DSL Modem Configuration
				Firewall Settings and Additional Configurations
				Configuring Wireless Encryption
				Cram Quiz
			2.4 – Compare and contrast wireless networking protocols
				802.11 Wireless
				RFID
				Zigbee and Z-Wave
				Cram Quiz
		CHAPTER 7: Networked Hosts and Network Configuration
			2.5 – Summarize the properties and purposes of services provided by networked hosts
				Server Roles
				Internet Appliances
				Embedded/Legacy Systems
				Cram Quiz
			2.6 – Explain common network configuration concepts
				Configuring IPv4
				Configuring IPv6
				VLANs
				VPNs
				Cram Quiz
		CHAPTER 8: Network Types and Networking Tools
			2.7 – Compare and contrast Internet connection types, network types, and their features
				Network Types
				Internet Connection Types
				Cram Quiz
			2.8 – Given a scenario, use appropriate networking tools
				Network Cabling Tools
				Wi-Fi Analyzers
				Cram Quiz
	CORE 1 (220-1001) Domain 3.0: Hardware
		CHAPTER 9: Cables and Connectors
			3.1 – Explain basic cable types, features, and their purposes
			3.2 – Identify common connector types
				Network Cables
				Video Cables and Connectors
				Multipurpose Cables and Connectors
				Hard Drive Cables and Connectors
				Adapters
				Cram Quiz
		CHAPTER 10: RAM and Storage
			3.3 – Given a scenario, install RAM types
				RAM Types
				Installing RAM
				RAM Technologies
				Cram Quiz
			3.4 – Given a scenario, select, install and configure storage devices
				SATA
				Magnetic Hard Drives
				Solid-State Drives
				RAID
				Flash
				Optical Drives
				Cram Quiz
		CHAPTER 11: Motherboards and Add-on Cards
			3.5 – Given a scenario, install and configure motherboards, CPUs, and add-on cards
				Motherboard Form Factors and Connectors
				Expansion Cards
				More Ports and Connectors
				BIOS/UEFI Settings
				The POST
				Cram Quiz
		CHAPTER 12: CPUs
			3.5 – Given a scenario, install and configure motherboards, CPUs, and add-on cards
				CPU Features
				CPU Compatibility
				Power Consumption
				Cooling Mechanisms
				Installing CPUs
				Cram Quiz
		CHAPTER 13: Peripherals and Power
			3.6 – Explain the purposes and uses of various peripheral types
				Input Devices
				Output Devices
				Hybrid I/O Devices and Others
				Cram Quiz
			3.7 – Summarize power supply types and features
				Planning Which Power Supply to Use
				Installing the Power Supply
				Cram Quiz
		CHAPTER 14: Custom PCs and Common Devices
			3.8 – Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs
				Graphic/CAD/CAM Design Workstation
				Audio/Video Editing Workstation
				Virtualization Workstation
				Gaming PC
				Network-Attached Storage Device
				Thin Client
				Standard Thick Client
				Cram Quiz
			3.9 – Given a scenario, install and configure common devices
				Desktop Devices and Settings
				Laptop Configurations and Settings
				Cram Quiz
		CHAPTER 15: Printers and Multifunction Devices
			3.10 – Given a scenario, configure SOHO multifunction devices/printers and settings
				Printer Configuration Settings
				Local Versus Network Printers
				Cram Quiz
			3.11 – Given a scenario, install and maintain various print technologies
				Types of Printers
				Virtual Printing
				Printer Installation and Drivers
				Cram Quiz
	CORE 1 (220-1001) Domain 4.0: Virtualization and Cloud Computing
		CHAPTER 16: Cloud Computing and Client-side Virtualization
			4.1 – Compare and contrast cloud computing concepts
				Common Cloud Models
				Cloud Computing Concerns
				Cram Quiz
			4.2 – Given a scenario, set up and configure client-side virtualization
				Purpose of Virtual Machines
				Hypervisors
				Examples of Virtual Machine Software
				Virtual Machine Requirements
				Cram Quiz
	CORE 1 (220-1001) Domain 5.0: Hardware and Network Troubleshooting
		CHAPTER 17: Computer Troubleshooting 101
			5.1 – Given a scenario, use the best practice methodology to resolve problems
				Step 1: Identify the Problem
				Step 2: Establish a Theory of Probable Cause (Question the Obvious)
				Step 3: Test the Theory to Determine Cause
				Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
				Step 5: Verify Full System Functionality and, If Applicable, Implement Preventive Measures
				Step 6: Document Findings, Actions, and Outcomes
				Cram Quiz
		CHAPTER 18: Troubleshooting Motherboards, CPUs, RAM, and Power
			5.2 – Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power
				Troubleshooting Motherboards
				Troubleshooting CPUs
				Troubleshooting RAM
				Troubleshooting Power Supply Issues
				Heating and Cooling
				Cram Quiz
		CHAPTER 19: Troubleshooting Hard Drives and RAID Arrays
			5.3 – Given a scenario, troubleshoot hard drives and RAID arrays
				Troubleshooting Hard Drives
				Troubleshooting RAID Arrays
				Cram Quiz
		CHAPTER 20: Troubleshooting Video Issues and Mobile Devices
			5.4 – Given a scenario, troubleshoot video, projector, and display issues
				Video Troubleshooting
				Cram Quiz
			5.5 – Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
				Mobile Device Display Troubleshooting
				Mobile Device Overheating
				More Mobile Device Troubleshooting
				Disassembling Processes for Proper Reassembly
				Cram Quiz
		CHAPTER 21: Troubleshooting Printers
			5.6 – Given a scenario, troubleshoot printers
				Troubleshooting Printers
				Print Jobs and the Print Spooler
				Cram Quiz
		CHAPTER 22: Troubleshooting Wired and Wireless Network Problems
			5.7 – Given a scenario, troubleshoot common wired and wireless network problems
				Troubleshooting Common Symptoms
				Cram Quiz
	A+ Core 1 (220-1001) Practice Exam
		Exam Questions
		Answers at a Glance
		Answer Explanations
Part II: Introduction to Core 2 (220-1002)
	CORE 2 (220-1002) Domain 1.0: Operating Systems
		CHAPTER 23: Operating System Types and Windows Versions
			1.1 – Compare and contrast common operating system types and their purposes
				Workstation Operating Systems
				32-Bit Versus 64-Bit
				Smartphone and Tablet Operating Systems
				Vendor-Specific Limitations
				Compatibility Concerns Between Operating Systems
				Cram Quiz
			1.2 – Compare and contrast features of Microsoft Windows versions
				Windows 7
				Windows 8 and 8.1
				Windows 10
				Windows User Interfaces and Components
				Cram Quiz
		CHAPTER 24: Operating System Installation
			1.3 – Summarize general OS installation considerations and upgrade methods
				Boot Methods
				Types of Installations
				Partitioning
				File System Types and Formatting
				More OS Installation Considerations
				Cram Quiz
		CHAPTER 25: Microsoft Command Line Tools
			1.4 – Given a scenario, use appropriate Microsoft command line tools
				Command Prompt Basics
				Navigating and Working with Directories and Files in the Command Prompt
				Partitioning and File System-based Commands
				Chkdsk and SFC
				Networking Commands
				Advanced Commands
				Cram Quiz
		CHAPTER 26: Microsoft Operating System Features and Tools, Part 1
			1.5 – Given a scenario, use Microsoft operating system features and tools
				Administrative Tools
				System Configuration/MSConfig
				Task Manager
				Cram Quiz
		CHAPTER 27: Microsoft Operating System Features and Tools, Part 2
			1.5 – Given a scenario, use Microsoft operating system features and tools
				Disk Management
				System Utilities
				Cram Quiz
		CHAPTER 28: Windows Control Panel Utilities
			1.6 – Given a scenario, use Microsoft Windows Control Panel utilities
				Internet Options
				Display
				User Accounts
				Folder Options
				Performance (Virtual Memory)
				Power Management
				Credential Manager
				Programs and Features
				Program Compatibility
				Devices and Printers
				Sound
				Troubleshooting
				Sync Center
				Cram Quiz
		CHAPTER 29: Windows Networking and Application Installation
			1.8 – Given a scenario, configure Microsoft Windows networking on a client/desktop
				Workgroup, HomeGroup, and Domain
				Sharing Resources and Making Network Connections
				Establishing Networking Connections
				Proxy Settings
				Configuring an Alternate IP Address in Windows
				Network Card Properties
			1.7 – Summarize application installation and configuration concepts
				Application Requirements
				Method of Installation and Deployment
				User Permissions
				Security Considerations
				Cram Quiz
		CHAPTER 30: Linux and macOS Tools
			1.9 – Given a scenario, use features and tools of the macOS and Linux client/desktop operating systems
				macOS
				Linux
				Cram Quiz
	CORE 2 (220-1002) Domain 2.0: Security
		CHAPTER 31: Physical and Logical Security
			2.1 – Summarize the importance of physical security measures
				Physical Locks
				Entry Systems
				Biometrics
				Protecting Data Physically
				Cram Quiz
			2.2 – Explain logical security concepts
				Authentication
				Principle of Least Privilege
				Active Directory
				Firewalls
				VPN
				Additional Security Considerations in Windows
				Cram Quiz
		CHAPTER 32: Wireless Security, Malware, and Social Engineering
			2.3 – Compare and contrast wireless security protocols and authentication methods
				Wireless and Encryption Protocols
				Cram Quiz
			2.4 – Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
				Malicious Software Types
				Preventing Malicious Software
				Cram Quiz
			2.5 – Compare and contrast social engineering, threats, and vulnerabilities
				Phishing
				Shoulder Surfing
				Piggybacking/Tailgating
				Dumpster Diving
				Impersonation
				Additional Attacks and Security Vulnerabilities
				Cram Quiz
		CHAPTER 33: Windows Security Settings and Best Practices
			2.6 – Compare and contrast the differences of basic Microsoft Windows OS security settings
				Users and Groups
				Permissions
				File Security
				Cram Quiz
			2.7 – Given a scenario, implement security best practices to secure a workstation
				Usernames and Passwords
				Password Policies
				Account Management
				Disabling AutoPlay/Autorun
				Cram Quiz
		CHAPTER 34: Mobile Device Security
			2.8 – Given a scenario, implement methods for securing mobile devices
				Screen Locks
				Authenticator Applications
				Theft and Loss of Mobile Devices
				Compromised and Damaged Devices
				Policies and Procedures
				Cram Quiz
		CHAPTER 35: Data Destruction and SOHO Security
			2.9 – Given a scenario, implement appropriate data destruction and disposal methods
				Formatting Drives
				Overwriting Drives
				Clear
				Purge
				Destroy
				Cram Quiz
			2.10 – Given a scenario, configure security on SOHO wireless and wired networks
				Changing Default Passwords
				Wireless-Specific Security Settings
				Enabling MAC Filtering
				Assigning Static IP Addresses
				Disabling Physical Ports and Physical Security
				Content Filtering/Parental Controls
				A Final Word on SOHO Routers
				Cram Quiz
	CORE 2 (220-1002) Domain 3.0: Software Troubleshooting
		CHAPTER 36: Troubleshooting Microsoft Windows
			3.1 – Given a scenario, troubleshoot Microsoft Windows OS problems
				Windows Recovery
				Boot Errors
				Improper and Spontaneous Shutdowns
				Stop Errors
				Restoring Windows
				Common Windows Symptoms and Solutions
				Cram Quiz
		CHAPTER 37: Troubleshooting PC Security Issues and Malware Removal
			3.3 – Given a scenario, use best practice procedures for malware removal
			3.2 – Given a scenario, troubleshoot and resolve PC security issues
				The CompTIA A+ Seven-Step Malware Removal Procedure
				Malware Removal Scenario
				Symptoms of Viruses
				Symptoms of Spyware
				Preventing and Troubleshooting Spam
				Hijacked E-mail
				More Symptoms of PC Security Issues and Potential Solutions
				Cram Quiz
		CHAPTER 38: Troubleshooting Mobile Operating Systems
			3.4 – Given a scenario, troubleshoot mobile OS and application issues
			3.5 – Given a scenario, troubleshoot mobile OS and application security issues
				Wi-Fi Troubleshooting
				Bluetooth Troubleshooting
				Troubleshooting E-mail Connections
				Troubleshooting and Stopping Applications
				Initiating Resets
				Additional Mobile Device Troubleshooting
				Mobile Device Application and OS Troubleshooting
				External Monitor Issues
				Troubleshooting Mobile Device Security Issues
				Cram Quiz
	CORE 2 (220-1002) Domain 4.0: Operational Procedures
		CHAPTER 39: Documentation, Change Management, and Disaster Recovery
			4.1 – Compare and contrast best practices associated with types of documentation
				Network Topology Diagrams
				Knowledge Bases/Articles
				Incident Documentation
				Compliance and Regulatory Policy
				Acceptable Use Policy
				Password Policy
				Inventory Management
				Cram Quiz
			4.2 – Given a scenario, implement basic change management best practices
			4.3 – Given a scenario, implement basic disaster prevention and recovery methods
				Backup and Recovery
				Cloud Storage vs. Local Storage Backups
				Account Recovery Options
				Cram Quiz
		CHAPTER 40: Safety Procedures and Environmental Controls
			4.4 – Explain common safety procedures
				ESD Prevention and Equipment Grounding
				Electrical Safety
				Electrical Fire Safety
				Physical Safety
				Cram Quiz
			4.5 – Explain environmental impacts and appropriate controls
				Temperature, Humidity, and Air
				MSDS and Disposal
				Power Devices
				Surge Protectors
				Uninterruptible Power Supplies
				Cram Quiz
		CHAPTER 41: Incident Response, Communication, and Professionalism
			4.6 – Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts
				Incident Response
				Licensing/DRM/EULA
				Regulated Data
				Cram Quiz
			4.7 – Given a scenario, use proper communication techniques and professionalism
				Communication Techniques and Professionalism
				Cram Quiz
		CHAPTER 42: Basic Scripting and Remote Access Technologies
			4.8 – Identify the basics of scripting
				Basic Data Types
				Basic Script Constructs
				Environment Variables
				Comment Syntax
				Script File Types
				Cram Quiz
			4.9 – Given a scenario, use remote access technologies
				Remote Desktop
				SSH
				More Third-Party Tools
				Cram Quiz
	A+ Core 2 (220-1002) Practice Exam
		Answers at a Glance
		Answer Explanations
		CHAPTER 43: Getting Ready for the Exams, and Farewell
			Getting Ready for the Exams
			Tips for Taking the Real Exams
				General Practices for Taking Exams
				Smart Methods for Difficult Questions
				Wrapping Up the Exam
			Beyond the CompTIA A+ Certification
Index
	A
	B
	C
	D
	E
	F
	G
	H
	I
	J
	K
	L
	M
	N
	O
	P
	Q
	R
	S
	T
	U
	V
	W
	X
	Y
	Z
Chapter Exam Alerts
Where are the companion content files?