CompTIA A+ Complete Review Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102

Cover
Title Page
Copyright Page
Contents at a Glance
Contents
Introduction
	What Is A+ Certification?
	Who Should Buy This Book?
	How to Use This Book
	Interactive Online Learning Environment and Test Bank
	Tips for Taking the A+ Exams
	CompTIA A+ 1100 Series Exam Objectives
Part I CompTIA A+ Core 1 Exam 220-1101
	Chapter 1 Mobile Devices
		1.1 Given a scenario, install and configure laptop hardware and components
			Hardware/device replacement
			Physical privacy and security components
			Exam essentials
		1.2 Compare and contrast the display components of mobile devices
			Types
			Mobile display components
			Exam essentials
		1.3 Given a scenario, set up and configure accessories and ports of mobile devices
			Connection methods
			Accessories
			Exam essentials
		1.4 Given a scenario, configure basic mobile-device network connectivity and application support
			Wireless/cellular data network (enable/disable)
			Bluetooth
			Location services
			Mobile device management (MDM)/mobile application management (MAM)
			Mobile device synchronization
			Exam essentials
		Review Questions
	Chapter 2 Networking
		2.1 Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes
			Ports and protocols
			TCP vs. UDP
			Exam essentials
		2.2 Compare and contrast common networking hardware
			Routers
			Switches
			Access points
			Patch panel
			Firewall
			Power over Ethernet (PoE)
			Hub
			Cable modem
			Digital subscriber line (DSL)
			Optical network terminal (ONT)
			Network interface card (NIC)
			Software-defined networking (SDN)
			Exam essentials
		2.3 Compare and contrast protocols for wireless networking
			Frequencies
			Channels
			Bluetooth
			802.11
			Long-range fixed wireless
			NFC
			Radio-frequency identification (RFID)
			Exam essentials
		2.4 Summarize services provided by networked hosts
			Server roles
			Internet appliances
			Legacy/embedded systems
			Internet of Things (IoT) devices
			Exam essentials
		2.5 Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks
			Internet Protocol (IP) addressing
			Exam essentials
		2.6 Compare and contrast common network configuration concepts
			DNS
			DHCP
			Virtual LAN (VLAN)
			Virtual private network (VPN)
			Exam essentials
		2.7 Compare and contrast Internet connection types, network types, and their features
			Internet connection types
			Network types
			Exam essentials
		2.8 Given a scenario, use networking tools
			Crimper
			Cable stripper
			WiFi analyzer
			Toner probe
			Punchdown tool
			Cable tester
			Loopback plug
			Network tap
			Exam essentials
		Review Questions
	Chapter 3 Hardware
		3.1 Explain basic cable types and their connectors, features, and purposes
			Network cables
			Peripheral cables
			Video cables
			Hard drive cables
		3.2 Given a scenario, install the appropriate RAM
			RAM types
			Single-channel/Dual-channel
			Triple Channel
			Quad-channel
			Exam essentials
		3.3 Given a scenario, select and install storage devices
			Hard drives
			SSDs
			Drive configurations
			Removable storage
			Exam essentials
		3.4 Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards
			Motherboard form factor
			Motherboard connector types
			Motherboard compatibility
			Basic Input/Output System (BIOS)/Unified Extensible Firmware Interface (UEFI) settings
			Encryption
			CPU architecture
			Expansion cards
			Cooling
			Exam essentials
		3.5 Given a scenario, install or replace the appropriate power supply
			Input 115V vs. 220V
			Output 3.3V vs. 5V vs. 12V
			20-pin to 24-pin motherboard adapter
			Redundant power supply
			Modular power supply
			Wattage rating
			Exam essentials
		3.6 Given a scenario, deploy and configure multifunction devices/printers and settings
			Properly unboxing a device – setup location considerations
			Use appropriate drivers for a given OS
			Device connectivity
			Public/shared devices
			Configuration settings
			Security
			Network scan services
			Automatic document feeder (ADF)/flatbed scanner
			Exam essentials
		3.7 Given a scenario, install and replace printer consumables
			Laser
			Inkjet
			Thermal
			Impact
			Exam essentials
		Review Questions
	Chapter 4 Virtualization and Cloud Computing
		4.1 Summarize cloud computing concepts
			Common cloud models
			Cloud characteristics
			Desktop virtualization
			Exam essentials
		4.2 Summarize aspects of client-side virtualization
			Purpose of virtual machines
			Exam essentials
		Review Questions
	Chapter 5 Hardware and Network Troubleshooting
		5.1 Given a scenario, apply the best practice methodology to resolve problems
			Always consider corporate policies, procedures, and impacts before implementing changes
			1. Identify the problem
			2. Establish a theory of probable cause (question the obvious)
			3. Test the theory to determine cause
			4. Establish a plan of action to resolve the problem and implement the solution
			5. Verify full system functionality and, if applicable, implement preventive measures
			6. Document the findings, actions, and outcomes
			Exam essentials
		5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power
			Common symptoms
			Exam essentials
		5.3 Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays
			Common symptoms
			Exam essentials
		5.4 Given a scenario, troubleshoot video, projector, and display issues
			Common symptoms
			Exam essentials
		5.5 Given a scenario, troubleshoot common issues with mobile devices
			Common symptoms
			Exam essentials
		5.6 Given a scenario, troubleshoot and resolve printer issues
			Common symptoms
			Exam essentials
		5.7 Given a scenario, troubleshoot problems with wired and wireless networks
			Common symptoms
			Exam essentials
		Review Questions
Part II CompTIA A+ Core 2 Exam 220-1102
	Chapter 6 Operating Systems
		1.1 Identify basic features of Microsoft Windows editions
			Windows 10 editions
			Windows 11
			Feature differences
			Upgrade paths
			Exam essentials
		1.2 Given a scenario, use the appropriate Microsoft command-line tool
			Navigation
			Command-line tools
			Exam essentials
		1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)
			Task Manager
			Microsoft Management Console (MMC) snap-in
			Additional tools
			Exam essentials
		1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility
			Internet Options
			Devices and Printers
			Programs and Features
			Network and Sharing Center
			System
			Windows Defender Firewall
			Mail
			Sound
			User Accounts
			Device Manager
			Indexing Options
			Administrative Tools
			File Explorer Options
			Power Options
			Ease of Access
			Exam essentials
		1.5 Given a scenario, use the appropriate Windows settings
			Time and Language
			Update and Security
			Personalization
			Apps
			Privacy
			System
			Devices
			Network and Internet
			Gaming
			Accounts
			Exam essentials
		1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop
			Workgroup vs. domain setup
			Local OS firewall settings
			Client network configuration
			Establish network connections
			Proxy settings
			Exam essentials
		1.7 Given a scenario, apply application installation and configuration concepts
			System requirements for applications
			OS requirements for applications
			Distribution methods
			Other considerations for new applications
			Exam essentials
		1.8 Explain common OS types and their purposes
			Workstation OSs
			Cell phone/tablet OSs
			Various filesystem types
			Vendor life-cycle limitations
			Compatibility concerns between OSs
			Exam essentials
		1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment
			Boot methods
			Types of installations
			Partitioning
			Drive format
			Upgrade considerations
			Feature updates
			Exam essentials
		1.10 Identify common features and tools of the macOS/desktop OS
			Installation and uninstallation of applications
			Apple ID and corporate restrictions
			Best practices
			System Preferences
			Features
			Disk Utility
			FileVault
			Terminal
			Force Quit
			Exam essentials
		1.11 Identify common features and tools of the Linux client/desktop OS
			Common commands
			Best practices
			Tools
			Exam essentials
		Review Questions
	Chapter 7 Security
		2.1 Summarize various security measures and their purposes
			Physical security
			Physical security for staff
			Logical security
			Mobile device management (MDM)
			Active Directory
			Exam essentials
		2.2 Compare and contrast wireless security protocols and authentication methods
			Protocols and encryption
			Authentication
			Exam essentials
		2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods
			Malware
			Tools and methods
			Exam essentials
		2.4 Explain common social-engineering attacks, threats, and vulnerabilities
			Social engineering
			Threats
			Vulnerabilities
			Exam essentials
		2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS
			Defender Antivirus
			Firewall
			Users and Groups
			Login OS Options
			NTFS vs. share permissions
			Shared files and folders
			Run as administrator vs. standard user
			BitLocker
			BitLocker To Go
			Encrypting File System (EFS)
			Exam essentials
			2.6 Given a scenario, configure a workstation to meet best practices for security
			Data-at-rest encryption
			Password best practices
			End-user best practices
			Account management
			Change default administrator’s user account/password
			Disable AutoRun
			Disable Autoplay
			Exam essentials
		2.7 Explain common methods for securing mobile and embedded devices
			Screen locks
			Remote wipes
			Locator applications
			OS updates
			Device encryption
			Remote backup applications
			Failed login attempts restrictions
			Antivirus/anti-malware
			Firewalls
			Policies and procedures
			Internet of Things (IoT)
			Exam essentials
		2.8 Given a scenario, use common data destruction and disposal methods
			Physical destruction
			Recycling or repurposing best practices
			Outsourcing concepts
			Exam essentials
		2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks
			Home router settings
			Wireless specific
			Firewall settings
			Exam essentials
		2.10 Given a scenario, install and configure browsers and relevant security settings
			Browser download/installation
			Extensions and plug-ins
			Password managers
			Secure connections/sites – valid certificates
			Settings
			Exam essentials
		Review Questions
	Chapter 8 Software Troubleshooting
		3.1 Given a scenario, troubleshoot common Windows OS problems
			Common symptoms
			Common troubleshooting steps
			Exam essentials
		3.2 Given a scenario, troubleshoot common personal computer (PC) security issues
			Common symptoms
			Browser-related symptoms
			Exam essentials
		3.3 Given a scenario, use best practice procedures for malware removal
			1. Investigate and verify malware symptoms
			2. Quarantine infected systems
			3. Disable System Restore in Windows
			4. Remediate infected systems
			5. Schedule scans and run updates
			6. Enable System Restore and create a restore point in Windows
			7. Educate the end user
			Exam essentials
		3.4 Given a scenario, troubleshoot common mobile OS and application issues
			Common symptoms
			Exam essentials
		3.5 Given a scenario, troubleshoot common mobile OS and application security issues
			Security concerns
			Common symptoms
			Exam essentials
		Review Questions
	Chapter 9 Operational Procedures
		4.1 Given a scenario, implement best practices associated with documentation and support systems information management
			Ticketing systems
			Asset management
			Types of documents
			Knowledge base/articles
			Exam essentials
		4.2 Explain basic change-management best practices
			Documented business processes
			Change management
			Exam essentials
		4.3 Given a scenario, implement workstation backup and recovery methods
			Backup and recovery
			Backup testing
			Backup rotation schemes
			Exam essentials
		4.4 Given a scenario, use common safety procedures
			Electrostatic discharge (ESD) straps
			ESD mats
			Equipment grounding
			Proper power handling
			Proper component handling and storage
			Antistatic bags
			Compliance with government regulations
			Personal safety
			Exam essentials
		4.5 Summarize environmental impacts and local environmental controls
			Material safety data sheet (MSDS)/documentation for handling and disposal
			Temperature, humidity-level awareness, and proper ventilation
			Power surges, brownouts, and blackouts
			Exam essentials
		4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
			Incident response
			Licensing/digital rights management (DRM)/end-user license agreement (EULA)
			Regulated data
			Exam essentials
		4.7 Given a scenario, use proper communication techniques and professionalism
			Professional appearance and attire
			Use proper language and avoid jargon, acronyms, and slang, when applicable
			Maintain a positive attitude/project confidence
			Actively listen, take notes, and avoid interrupting the customer
			Be culturally sensitive
			Be on time (if late, contact the customer)
			Avoid distractions
			Dealing with difficult customers or situations
			Set and meet expectations/time line and communicate status with the customer
			Deal appropriately with customers’ confidential and private materials
			Exam essentials
		4.8 Identify the basics of scripting
			Script file types
			Use cases for scripting
			Other considerations when using scripts
			Exam essentials
		4.9 Given a scenario, use remote access technologies
			Methods/tools
			Security considerations of each access method
			Exam essentials
		Review Questions
Appendix Answers to the Review Questions
	Chapter 1: Mobile Devices
	Chapter 2: Networking
	Chapter 3: Hardware
	Chapter 4: Virtualization and Cloud Computing
	Chapter 5: Hardware and Network Troubleshooting
	Chapter 6: Operating Systems
	Chapter 7: Security
	Chapter 8: Software Troubleshooting
	Chapter 9: Operational Procedures
Index
EULA