Communications toolkit

Cover
Half Title page
Title page
Imprint page
Contents
Foreword
About the authors
Acknowledgements
Before you read this book
Guide to the text
Guide to the online resources
Part 1: Transitioning to tertiary studies
	Chapter 1: Making the transition
		Your first months as a tertiary student
		Respecting diversity
		Mature-aged students
		English-language proficiency
		New international students
		Communicating with members of staff
		Challenges you might face
	Chapter 2: Developing effective study skills
		Study skills
		Reading skills
		Note-making skills
		Active listening
		Preparing for exams
Part 2: Research skills
	Chapter 3: Identifying appropriate resources
		Choosing a topic
		Before you start researching
		Search tools
		A word on primary research
		Secondary research
	Chapter 4: Evaluating your resources
		Why evaluate a text?
		Relevance
		Reliability
		Additional hints for evaluating a webpage
		New types of text
	Chapter 5: Referencing
		Getting started on referencing
		Why reference?
		How to reference
		Paraphrasing and quoting
		Academic honesty
Part 3: Academic writing
	Chapter 6: Approaches to writing
		Assumptions and biases
		Improving your writing
		The writing process
		The discourse of your discipline
	Chapter 7: Reflective writing
		Thinking at university
		What is reflective thinking?
		How can you learn to write reflectively?
		Reflection for first-year students
		Final words from our students
	Chapter 8: Report writing
		What is a report?
		Report types
		Compiling the report
		Researching the report
		Writing the report
		Editing
	Chapter 9: Academic essay writing
		The academic essay
		Early research
		Developing your argument
		Writing your essay
		Editing and proofreading your essay
	Chapter 10: Some other tertiary genres
		Introduction to tertiary genres
		The summary
		The synthesis
		The annotated bibliography
		The literature review
		The case study
Part 4: Refining your writing
	Chapter 11: Two principles of good academic writing
		Principles of successful academic writing
		Principle 1: The KISS principle – keep it simple, students!
		Principle 2: Make it formal, where appropriate
	Chapter 12: Grammar, punctuation and spelling
		The writing process
		Why worry about grammar?
		Grammar
		Punctuation
		Spelling
		Common difficulties for students for whom English is an additional language
Part 5: Face-to-face communication
	Chapter 13: Interpersonal skills
		Active listening
		Feedback
		Small talk
		Working with people with a disability
		Negotiation
		Successful meetings
	Chapter 14: Intercultural communication
		Key concepts
		The tertiary environment
		Inclusive communication
		A final word on respect
	Chapter 15: Teamwork
		Teams and groups
		Research into teamwork
		Friendship teams and organised teams
		Benefits of working in teams
		Conflicts in teams
		Team roles
		Successful teams
		Working in teams
	Chapter 16: Presentations
		Presenting in tertiary environments
		Content
		Structure
		Audience interaction
		Non-verbal language
		Presentation aids
		Team presentations
	Chapter 17: How far you’ve come!
		Where to from here?
		Reflective and critical thinking
		Time management
		Engagement
		Confidence
		Two final notes from us
		And final words from three students
	Index