Communication matters

Title
Contents
PART ONE Communication in Principle
	CHAPTER 1 Communication: A First Look
		WHY WE COMMUNICATE
			Communication Addresses Physical Needs
			Communication Meets Relational Needs
			Communication Fills Identity Needs
			Communication Meets Spiritual Needs
			Communication Serves Instrumental Needs
		THE NATURE AND TYPES OF COMMUNICATION
			Various Models Explain the Communication Process
			Communication Has Many Characteristics
			Five Types of Communication
		DISPELLING SOME COMMUNICATION MYTHS
			Myth: Everyone Is a Communication Expert
			Myth: Communication Will Solve Any Problem
			Myth: Communication Can Break Down
			Myth: Communication Is Inherently Good
			Myth: More Communication Is Always Better
		BUILDING YOUR COMMUNICATION COMPETENCE
			Competent Communication Is Effective and Appropriate
			Competent Communicators Share Many Characteristics and Skills
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 2 Communication and Culture
		UNDERSTANDING CULTURES AND CO-CULTURES
			What Is Culture?
			Distinguishing Between In-Groups and Out-Groups
			Acquiring a Culture
			What Is a Co-Culture?
		COMPONENTS OF CULTURES AND CO-CULTURES
			Cultures Vary in Their Symbols
			Cultures Vary in Their Languages
			Cultures Vary in Their Values
			Cultures Vary in Their Norms
			Distinctive Features of Co-Cultures
		HOW CULTURE AFFECTS COMMUNICATION
			Individualistic Versus Collectivistic Cultures
			Low- Versus High-Context Cultures
			Low- Versus High-Power-Distance Cultures
			Masculine Versus Feminine Cultures
			Monochronic Versus Polychronic Cultures
			Uncertainty Avoidance
		COMMUNICATING WITH CULTURAL AWARENESS
			Be Open-Minded About Cultural Differences
			Be Knowledgeable About Different Communication Codes
			Be Flexible and Respectful When Interacting with Others
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 3 Perceiving the Self and Others
		HOW WE PERCEIVE OTHERS
			Perception Is a Process
			We Commonly Misperceive Others’ Communication Behaviors
		HOW WE EXPLAIN OUR PERCEPTIONS
			We Explain Behavior Through Attributions
			Avoiding Two Common Attribution Errors
		HOW WE PERCEIVE OURSELVES
			Self-Concept Defi ned
			Awareness and Management of the Self-Concept
			Valuing the Self: Self-Esteem
		MANAGING OUR IMAGE
			Communication and Image Management
			Communication and Face Needs
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 4 How We Use Language
		THE NATURE OF LANGUAGE
			Language Is Symbolic
			Language Is Usually Arbitrary
			Language Is Governed by Rules
			Language Has Layers of Meaning
			Language Varies in Clarity
			Language Is Bound by Context and Culture
		APPRECIATING THE POWER OF WORDS
			Language Expresses Who We Are
			Language Connects Us to Others
			Language Separates Us from Others
			Language Motivates Action
		WAYS WE USE AND ABUSE LANGUAGE
			Humor: What’s So Funny?
			Euphemisms: Sugar Coating
			Slang: The Language of Co-Cultures
			Defamation: Harmful Words
			Profanity: Offensive Language
			Hate Speech: Profanity with a Hurtful Purpose
		IMPROVING YOUR USE OF LANGUAGE
			Separate Opinions from Factual Claims
			Speak at an Appropriate Level
			Own Your Thoughts and Feelings
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 5 Communicating Nonverbally
		THE NATURE AND FUNCTIONS OF NONVERBAL COMMUNICATION
			What Is Nonverbal Communication?
			Six Characteristics of Nonverbal Communication
		TEN CHANNELS OF NONVERBAL COMMUNICATION
			Facial Displays
			Eye Behaviors
			Movement and Gestures
			Touch Behaviors
			Vocal Behaviors
			The Use of Smell
			The Use of Space
			Physical Appearance
			The Use of Time
			The Use of Artifacts
		CULTURE, SEX, AND NONVERBAL COMMUNICATION
			Culture Infl uences Nonverbal Communication
			Sex Infl uences Nonverbal Communication
		IMPROVING YOUR NONVERBAL COMMUNICATION SKILLS
			Interpreting Nonverbal Communication
			Expressing Nonverbal Messages
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 6 Listening Eff ectively
		WHAT IT MEANS TO LISTEN
			What Is Listening?
			The Importance of Listening Effectively
			Misconceptions About Listening
			How Culture Affects Listening Behavior
		WAYS OF LISTENING
			Stages of Effective Listening
			Types of Listening
		COMMON BARRIERS TO EFFECTIVE LISTENING
			Noise
			Pseudolistening and Selective Attention
			Information Overload
			Glazing Over
			Rebuttal Tendency
			Closed-Mindedness
			Competitive Interrupting
		HONING YOUR LISTENING SKILLS
			Become a Better Informational Listener
			Become a Better Critical Listener
			Become a Better Empathic Listener
		For Review
		Pop Quiz
		Key Terms
PART TWO Communication in Context
	CHAPTER 7 Communicating in Social and Professional Relationships
		WHY SOCIAL RELATIONSHIPS MATTER
			We Form Relationships Because We Need to Belong
			Social Relationships Bring Rewards
			Social Relationships Carry Costs as Well as Benefi ts
		FORMING AND MAINTAINING SOCIAL BONDS
			Attraction Theory
			Uncertainty Reduction Theory
			Social Exchange and Equity Theories: Weighing Costs and Benefi ts
			Relational Maintenance Behaviors Theory
		REVEALING OURSELVES IN RELATIONSHIPS
			Characteristics of Self-Disclosure
			Benefi ts of Self-Disclosure
			Risks of Self-Disclosure
		CHARACTERISTICS OF FRIENDSHIPS
			Friendships Are Voluntary
			Friendships Are Usually Among Peers
			Friendships Are Governed by Rules
			Friendships Differ by Sex
		SOCIAL RELATIONSHIPS IN THE WORKPLACE
			Social Relationships with Co-Workers
			Social Relationships Between Superiors and Subordinates
			Social Relationships with Clients
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 8 Communicating in Intimate Relationships
		THE NATURE OF INTIMATE RELATIONSHIPS
			Intimate Relationships Require Deep Commitment
			Intimate Relationships Foster Interdependence
			Intimate Relationships Require Continuous Investment
			Intimate Relationships Spark Dialectical Tensions
		CHARACTERISTICS OF ROMANTIC RELATIONSHIPS
			Romantic Relationships and Exclusivity
			Romantic Relationships and Voluntariness
			Romantic Relationships and Love
			Romantic Relationships and Sexuality
			Romantic Relationships Around the World
		FORMING AND COMMUNICATING IN ROMANTIC RELATIONSHIPS
			Getting In: Stages of Relationship Development
			Communicating in Romantic Relationships
			Getting Out: Ending Romantic Relationships
		COMMUNICATING IN FAMILIES
			What Makes a Family?
			Types of Families
			Communication Issues in Families
		IMPROVING COMMUNICATION IN INTIMATE RELATIONSHIPS
			Go for Fun: Emphasize Excitement and Positivity
			Deal with the Dark Side: Handle Confl ict Constructively
			Get Real: Have Realistic Expectations
			Push and Pull: Manage Dialectical Tensions
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 9 Communicating in Small Groups
		WHAT IS A SMALL GROUP?
			Small Groups Are Distinguished by Their Size
			Small Groups Are Interdependent
			Small Groups Are Cohesive
			Small Groups Enforce Rules and Norms
			Small Groups Include Individual Roles
			Small Groups Have Their Own Identities
			Small Groups Have Distinctive Communication Practices
			Small Groups Often Interact Online
		FUNCTIONS OF SMALL GROUPS
			Small Groups Have Many Functions
		JOINING SMALL GROUPS
			We Join Small Groups for Many Reasons
			We Are Socialized into Small Groups
		ADVANTAGES AND CHALLENGES OF SMALL GROUP COMMUNICATION
			Communicating in Small Groups Has Advantages
			Communicating in Small Groups Poses Challenges
		BECOMING A BETTER SMALL GROUP COMMUNICATOR
			Socialize New Members Constructively
			Maintain Positive Group Relationships
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 10 Decision Making and Leadership in Groups
		GENERATING IDEAS AND MAKING DECISIONS
			Groups Generate Ideas Through Various Methods
			Groups Make Decisions in Many Ways
			Cultural Context Affects Decision Making
		BEING A LEADER
			Leaders Often Share Specifi c Traits
			Leaders Enact Distinct Styles
		EXERCISING POWER
			Leaders Exercise Many Forms of Power
			Power Resides in Relationships, Not in People
		LEADERSHIP AND DECISION-MAKING SKILLS
			Manage Confl ict Constructively
			Avoid Groupthink
			Listen Carefully
		For Review
		Pop Quiz
		Key Terms
PART THREE Communication in the Public Sphere
	CHAPTER 11 Choosing, Developing, and Researching a Topic
		KNOW WHY YOU’RE SPEAKING
			We Speak to Inform
			We Speak to Persuade
			We Speak to Entertain
			We Speak to Introduce
			We Speak to Give Honor
		CHOOSE AN APPROPRIATE TOPIC
			Brainstorm to Identify Potential Topics
			Identify Topics That Are Right for You
			Identify Topics That Are Right for Your Audience
			Identify Topics That Are Right for the Occasion
		ANALYZE YOUR AUDIENCE
			Consider Who Your Listeners Are
			Consider the Situation of Your Listeners
		KNOW WHERE TO FIND INFORMATION
			Internet Research
			Library Research
			Personal Observations
			Surveys
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 12 Organizing and Finding Support for Your Speech
		STATE YOUR PURPOSE AND THESIS
			Craft a Purpose Statement
			Craft a Thesis Statement
		ORGANIZE YOUR SPEECH
			The Introduction Tells the Story of Your Speech
			The Body Expresses Your Main Points
			The Conclusion Summarizes Your Message
			Transitions Help Your Speech Flow Smoothly
		CREATE AN EFFECTIVE OUTLINE
			Know the Three Rules of Outlining
			Create a Formal Outline
			Convert Your Formal Outline into Speaking Notes
		FIND SUPPORT
			Identify Places Where You Need Support
			Determine the Type of Support Your Require
			Know How to Evaluate Supporting Material
			Don’t Plagiarize
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 13 Presenting a Speech Confi dently and Competently
		STYLES OF DELIVERING A SPEECH
			Some Speeches Are Impromptu
			Some Speeches Are Extemporaneous
			Some Speeches Are Scripted
			Some Speeches Are Memorized
		MANAGING STAGE FRIGHT
			Stage Fright Is a Common Form of Stress
			Stage Fright Can Be Debilitating
			Making Stage Fright an Advantage
		PRACTICING EFFECTIVE DELIVERY
			Visual Elements Affect Delivery
			Vocal Elements Affect Delivery
		USING PRESENTATION AIDS
			Presentation Aids Can Enhance Your Speech
			Electronic Presentation Aids
			Non-Electronic Presentation Aids
			Choosing and Using Presentation Aids
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 14 Speaking Informatively
		CHOOSING A METHOD OF INFORMING
			Informative Speeches Can Defi ne
			Informative Speeches Can Describe
			Informative Speeches Can Explain
			Informative Speeches Can Demonstrate
		SELECTING AND FRAMING THE TOPIC
			Select a Captivating Topic
			Relate Yourself to Your Topic
			Relate Your Topic to Your Audience
		HONING YOUR INFORMATIVE-SPEAKING SKILLS
			Create Information Hunger
			Be Organized
			Make It Easy to Listen
			Involve the Audience
			Be Ethical
		A SAMPLE INFORMATIVE SPEECH
		For Review
		Pop Quiz
		Key Terms
	CHAPTER 15 Speaking Persuasively
		THE MEANING AND ART OF PERSUASION
			What It Means to Persuade
			Three Forms of Rhetorical Proof
		CREATING A PERSUASIVE MESSAGE
			Types of Persuasive Propositions
			Four Ways to Organize a Persuasive Message
			Avoiding Logical Fallacies
		HONING YOUR PERSUASIVE-SPEAKING SKILLS
			Adapt to Your Audience
			Build Rapport with Your Listeners
			Establish Your Credibility
		A SAMPLE PERSUASIVE SPEECH
		For Review
		Pop Quiz
		Key Terms
		APPENDIX Workplace Communication and Interviewing
		COMMUNICATING IN THE WORKPLACE
			Communicating Within the Workplace
			Communicating to External Audiences
			Workplace Culture
		MANAGING WORKPLACE COMMUNICATION CHALLENGES
			Globalization and Cross-Cultural Challenges
			Communication Technology Challenges
			Work/Life Confl ict
			Workplace Diversity
		INTERVIEWING SUCCESSFULLY
			What Is an Interview?
			Types of Interviews
			Landing a Job Interview
			Succeeding in a Job Interview
			Identifying and Responding to Illegal Questions
		For Review
		Pop Quiz
		Key Terms
Glossary
Notes
Credits
Index