Coaching people

Contents......Page 6
Preface......Page 8
1 Understanding coaching......Page 9
What are the benefits?......Page 10
Coaching attributes and qualities......Page 12
A five-stage model of coaching......Page 13
2 Setting up......Page 15
Choosing who to coach first......Page 16
Initiating contact......Page 17
Agreeing parameters......Page 19
Right time, right place......Page 20
Setting ground rules......Page 21
3 Building rapport......Page 23
Asking questions......Page 24
Listening......Page 25
Active listening......Page 26
Demonstrating empathy......Page 28
Disclosing......Page 29
4 Assessing the situation......Page 31
Learning to challenge......Page 32
Identifying a long-term goal......Page 33
Establishing the starting point......Page 35
Understanding the impact on others......Page 36
5 Providing feedback......Page 38
Preparing to give feedback......Page 39
Choosing respondents......Page 40
Gathering feedback......Page 41
Giving negative feedback......Page 43
Eliciting reactions to feedback......Page 44
6 Making changes......Page 47
Generating ideas and making choices......Page 48
Providing resources......Page 50
Agreeing targets......Page 51
Overcoming obstacles......Page 52
Helping people to learn......Page 53
Checking progress and celebrating success......Page 54
7 Developing your coaching skills......Page 58
Reviewing your coaching performance......Page 59
Avoiding pitfalls......Page 60
Coaching on a day-to-day basis......Page 61
Developing yourself......Page 63