Coaching and mentoring : practical techniques for developing learning and performance

Praise for Coaching and Mentoring, 4th edition
Title Page
Copyright Page
Contents
Acknowledgements
01 Introduction to this edition of Coaching and Mentoring
	References
Part One The purpose, nature and practice of coaching and mentoring
	02 Coaching – what the research says
		Coaching effectiveness is always contextual
		What coaching can achieve
		What we can say about coaching
		Is that all?
		The rise of the e-coach
		Conclusion
		Notes
	03 Learning and adaptability
		The key purpose of coaching and mentoring
		What do we mean by learning and adaptability?
		Why is some change harder to adapt to than others?
		What makes change ‘stick’?
		References
		Note
	04 The core skills
		Core skill – listening
		Core skill – asking questions
		Core skill – giving feedback
		Summary
		References
	05 The toolkit chapter
		‘Route map’ models
		Models to help you and your client think about a situation and work with it
		References
	06 Awareness of individual differences
		Ways of understanding and working with ‘how we are’
		Culture, purpose, values and beliefs
		Capabilities
		The impact of stress on ‘how we are’
		Reflection and mindfulness as tools to create greater self and other awareness
		References
		Note
	07 Supervision for coach or mentor
		What is coaching supervision?
		Different types of supervision for coaches and mentors
		Models and techniques to support supervision for coaches and mentors
		How much supervision is recommended?
		How long should you work with the same supervisor?
		How does supervision add value?
		Conclusion – supervision for effective continuous professional development
		References
	08 Stories of coaching and mentoring
		Story 1: Stepping onto the balcony
		Story 2: The value of listening
		Story 3: Not enough emotion?
		Story 4: Keeping it real
		Story 5: In-house coaching
		Story 6: Listening to dissonance
		Story 7: Staying the course
		Story 8: Building broader leadership
		Story 9: Brief coaching
		Story 10: Making space for the team to think together
		Story 11: Reinvigorating a coaching programme
Part Two How to effectively implement coaching and mentoring in organizations
	09 Why invest in coaching and mentoring? What and where is the need?
		What is great coaching and mentoring?
		What is the focus of a coaching and mentoring agenda, and where will it have the greatest impact?
		How do you build a business case and get buy-in?
		What will you measure and how will you measure it?
		References
	10 Coaching and mentoring: what they are and how they are used in organizations
		What are coaching and mentoring?
		The emergence of the coach-mentor
		How organizations implement coaching and mentoring
		What purposes do organizations use coaching and mentoring for?
		A coaching culture – what is it and how can I create it?
		Conclusions
		References
	11 Implementing coaching and mentoring
		Initiation
		Communication and buy-in with stakeholders
		Importance of sponsorship within the organization
		Design/creation
		Setting up your project team
		Effective processes
		Virtual and face-to-face conversations
		Evaluation/impact review and learning
		What derailers might you face and how can you address them?
		Checklist for successful implementation
		References
	12 Roles and responsibilities in coaching and mentoring
		Whose role and responsibility are coaching and mentoring in organizations?
		Conclusion
		References
	13 Supervision in practice
		The role of supervision in developing coaching capacity in the organization
		The fundamentals for implementing supervision
		Outcomes of a ‘built in’ approach to supervision
		What next?
		Summary
		Checklist
		References
	14 Coaching the team
		Introduction to team coaching
		Why team coaching now?
		What do we mean by coaching a team?
		Learning teams: the link between high-performing teams and teams that can reflect on their own process
		Role of the leader in coaching the team
		Role and relationships of the team coach-mentor
		Unlocking connection and belonging
		Team coach-mentoring contract
		Team coaching objective
		Summary
		References
	15 Coaching and mentoring in the system and the impact of culture
		We are all influenced by and have impact on the systems around us
		The individual as a cultural system
		The organization as a cultural system
		Onboarding and transition coaching
		Introducing and embedding a coaching culture
		Conclusion
		References
	16 What’s next?
		Changes in people
		Changes in technology
		Changes in organization
		References
Appendix: Professional governing bodies
	European Mentoring and Coaching Council (EMCC)
	International Coaching Federation (ICF)
	Association for Coaching (AC)
	Association for Professional Executive Coaching and Supervision (APECS)
	The International Society for Coaching Psychology (ISCP)
	Association of Coaching Supervisors (AOCS)
Index