Citizens as partners : OECD handbook on information, consultation and public participation in policy-making

Welcome! --
How to use this handbook --
Part I. Why government-citizen relations?: What government-citizen relations are 
 Why strengthen government-citizen relations 
 What about costs --
Part II. How to strengthen government-citizen relations: Build a framework!: What information elements to apply? What consultation elements to apply? What active participation elements to apply? What evaluation elements to apply? What general capacities to develop? 
 Plan and act strategically!: Which objectives? Whom to address? How to select tools and activities? What about resources? How to plan evaluation? 
 Choose and use the tools!: What are the available tools? What tools to use for information? What tools to use for consultation? What tools to use for active participation? What tools to use for evaluation? 
 Benefit from new Information and communication technology (ICT)!: Why ICT? What about frameworks to support the use of ICTs? How can ICTs help with information? How can ICTs help with consultation and active participation? How to use ICTs for evaluation? What are ICTs limitations and how to deal with them? 
 Put principles into practice!: 1. Commitment. 2. Rights. 3. Clarity. 4. Time. 5. Objectivity. 6. Resources. 7. Coordination. 8. Accountability. 9. Evaluation. 10. Active citizenship --
Part III. Which tips to follow: Ten tips for action 
 Tip 1. Take it seriously 
 Tip 2. Start from the citizen\'s perspective 
 Tip 3. Deliver what you promise 
 Tip 4. Watch timing 
 Tip 5. Be creative 
 Tip 6. Balance different interests 
 Tip 7. Be prepared for criticism 
 Tip 8. Involve your staff 
 Tip 9. Develop a coherent strategy 
 Tip 10. Act now --
Part IV. Where to get more information: OECD sources 
 Overview and general information 
 Legal framework 
 Policy framework 
 Institutional framework 
 Evaluation 
 Tools for information 
 Tools for consultation 
 Tools for active participation 
 Tools for evaluation 
 ICT tools for information 
 ICT tools for consultation and active participation.