Citizen Development: The Handbook for Creators and Change Makers

Front Cover
Title Page
Copyright
Half Title
Foreword
Contents
Part 1 | Introducing Citizen Developer Canvas
	Power to the People
	Who Is This Book For?
	What Is a Citizen Developer?
	Citizen Development Canvas
	Benefits of Citizen Development
	Examples of Citizen Development Apps
	Challenges of Bringing Citizen Development Into an Organization
Part 2 | Project Delivery
	2.1 Hyper-Agile SDLC
		Overview
		Hyper-Agile SDLC in Practice
			Guidelines for citizen development project delivery
			Application development life cycle
			Choosing the suitable SDLC path
			Transition to support and change management
	2.2 Ideation 2.0
		Overview
		Ideation 2.0 in Practice
			Guidelines for Ideation 2.0
			A practical approach: Really round robin
			Hackathons and ideathons
	2.3 Suitability Assessment
		Overview
		Suitability Assessment in Practice
			The suitability assessment
Part 3 | Capability Development
	3.1 Business Analysis and Design
		Overview
		Business Analysis and Design in Practice
			Entity definitions
			Entity definition framework case study: Streamline order-to-build process for a custom-built bike
			Process architecture model
	3.2 Enterprise Risk Requirements
		Overview
		Enterprise Risk Requirements in Practice
			Stakeholders
			Requirements
	3.3 Application Development
		Overview
		Application Development in Practice
			The data model
		User Interaction Design
			Avoid pitfalls in application development
Part 4 | Operating Model
	4.1 Conceptual Design and End State
		Overview
		Operating Model Conceptual Design
			Why is operating model design important?
			The end-state operating model design of organizations that are in an advanced state of citizen development maturity
	4.2 Supporting Citizen Development
		Overview
		Citizen Development Operating Model Components
			Citizen development competency center
			Citizen development community of practice operating model
			Citizen development hybrid operating model
			Capabilities: Key roles and responsibilities
			Citizen development operating model and the maturity model
Part 5 | Organization Alignment
	5.1 Managing the Change
		Overview
		Managing the Change in Practice
			Resistance to change
	5.2 Creating the Culture
		Overview
		Creating the Culture in Practice
			What do we mean by culture and why is it important?
			The role of culture in growing citizen development
			Nurture and influence culture at the different levels of maturity
			Practical steps to build momentum for citizen development
			Practical steps to develop the citizen developer culture
	5.3 Transparent Accountability
		Overview
		Transparent Accountability in Practice
			What do we mean by accountability and why is it important?
			Fostering a culture of transparency and accountability
			Commitment-based management
			Tools to manage accountability
	5.4 IT Governance as an Enabler
		Overview
		IT Governance as an Enabler in Practice
			IT and citizen development
			Creating the alignment
	5.5 KPIs and Reporting
		Overview
		KPIs and Reporting in Practice
			Measuring citizen development implementations
			Aggregated measures
			Measures enabled by the service catalog
			Measuring the effect on shadow IT
			Measuring citizen development delivery effectiveness
			Measuring competency center effectiveness
	5.6 Citizen Development Value Tree
		Overview
		Citizen Development Value Tree in Practice
			Lever 1: Time to value
			Lever 2: Revenue
			Lever 3: Cost
			Lever 4: Brand
			Lever 5: Customer
			Lever 6: Employee
			Communicating the value tree in your organization
			Value tree assessment
			Funding approach for citizen development initiatives
Part 6 | Citizen Development Maturity Model
	Overview of the Maturity Model
	Introduction to the Stages of the Maturity Model
	6.1 Discovery
		Overview
			How to recognize the discovery stage
			Why is the discovery stage important?
		Discovery Stage in Practice
			Project delivery
			Capability development
			Operating model
			Organization alignment
			Key roles and responsibilities.
		Summary Checklist for the Discovery Stage
	6.2 Experimentation
		Overview
			How to recognize the experimentation stage
			Why is the experimentation stage important?
		Experimentation Stage in Practice
			Project delivery
			Capability development
			Operating model
			Organization alignment
			Key roles and responsibilities.
		Summary Checklist for the Experimentation Stage
	6.3 Adoption
		Overview
			How to recognize the adoption stage
			Why is the adoption stage important?
		Adoption Stage in Practice
			Project delivery
			Capability development
			Operating model
			Organization alignment
			Key roles and responsibilities
		Summary Checklist for the Adoption Stage
	6.4 Scaling
		Overview
			How to recognize the scaling stage
			Why is the scaling stage important?
		Scaling Stage in Practice
			Project delivery
			Capability development
			Operating model
			Organization alignment
			Key roles and responsibilities
		Summary Checklist for the Scaling Stage
	6.5 Innovating
		Overview
			How to recognize the innovating stage
			Why is the innovating stage important?
		Innovating Stage in Practice
			Project delivery
			Capability development
			Operating model
			Organization alignment
			Key roles and responsibilities
		Summary Checklist for the Innovating Stage
	6.6 Diagnosing Your Organization’s Level of Maturity for Citizen Development
		Overview
		Maturity Assessment in Practice
			Using the outcome
		Aspects to Consider
			When the outcome is inconclusive
			When a single canvas area dominates the charts
Appendix: Lists of Figures, Tables, and Tools References Contributors and Reviewers Index
	Appendix: Lists of Figures, Tables, and Tools
	References
	Contributors and Reviewers
	Index
Back Cover