Challenges of Healthcare Systems in the Era of COVID-19: Management Practices, Services Innovation and Reforms

Introduction
Contents
Policies, Governance and Strategies
Communication Strategy in Healthcare Organizations During Covid-19 Crisis: Insights from the Italian Context
	1 Introduction
	2 Literature Review
		2.1 Crisis Management in HCOs
		2.2 Crisis Communication
	3 Methodology
	4 Findings
		4.1 Communication Strategy Towards the Internal Stakeholders
		4.2 Communication Strategy Towards the External Stakeholder
		4.3 Technological Sources and Platforms that Supported the Crisis Managers’ Communication
	5 Discussion
	6 Conclusions
	References
Rethinking Healthcare Organizations in the Era of Covid-19: Lessons From the Pandemic
	1 Introduction
	2 Methods
	3 Discussion
	4 Conclusion
	Reference
Italian Health Professions of the Technical, Rehabilitation and Prevention Areas to Support the Reform of Reference Healthcare System After Covid-19 Pandemic
	1 Introduction
	2 Method
	3 Results and Discussion
	4 Conclusions
	References
Location Strategies of Healthcare Facilities: The Case of Private Hospitals in Ankara
	1 Introduction
	2 Healthcare Service Development in Turkey
	3 Material and Methods
	4 Results and Discussion
	5 Conclusion
	References
Corporate Disclosure of Vaccine Producers After Covid-19 Disease
	1 Introduction
	2 Literature Review
	3 Method
	4 Results and Discussion
		4.1 An Overview of Vaccine Producers
		4.2 Corporate Social Disclosure on Covid-19 Vaccine Production
		4.3 Sustainability Topics for Vaccine Producers
	5 Conclusion
	References
The Role of Local Government in the Provision of Health Services with Additional Reference to COVID-19 Pandemic: Evidence from the Croatian Health System
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Functioning of Health Care Services in the City of Split
		4.1 Legal and Institutional Framework
		4.2 Attitudes About Health Infrastructure—Results from First Round of Interviews with Key Stakeholders Involved in the Provision of Health Services
	5 The Role of the City of Split in the Functioning of Health Infrastructure in the City Area
		5.1 The City’s Role Within the Given Legislative Framework
		5.2 Attitudes About City’s Role—Results From First Round of Interviews with Key Stakeholders Involved in the Provision of Health Services
		5.3 The City’s Role During COVID-19 Pandemic—Results From Second Round of Interviews with Key Stakeholders Involved in the Provision of Health Services
	6 Discussion
	7 Conclusion
	Appendix
	References
The Impact of COVID-19 Pandemic on the Health Right in Poland
	1 Introduction
	2 General Framework Concerning Health Emergency
	3 The Polish Case
	4 Conclusions
	References
Support for SMEs in Greece and Poland During COVID-19
	1 Introduction
	2 Theoretical Background
	3 Measures of Support Decisions Undertaken by the European Union
	4 Measures Undertaken in the Greek Case
	5 Measures Undertaken in the Polish Case
	6 Consequences on Employment and SMES in Greece and Poland
	7 Conclusions
	References
Financing and Performance
COVID-19 Costs and National Financing System: Evidence from Italy
	1 Health Systems in the Face of Pandemic Crises
	2 Materials and Methodology
	3 Results
	4 Discussion
	5 Conclusions
	References
Factors Affecting the Health Care Expenditure in Albania: A Macroeconomic Analysis
	1 Introduction
	2 Literature Review
	3 Data and Methodology
	4 Empirical Results
	5 Conclusions
	References
The Challenges of Measuring Performance in Pandemic Times. Evidence from Italy
	1 Introduction
	2 The Dynamic of the “Traditional” Italian Performance Evaluation Systems Under the Pandemic
		2.1 The Reaction of the Inter-Regional Performance Evaluation System (IRPES)
		2.2 The Reaction of the National Performance Evaluation System Managed by Agenas (PNE)
		2.3 The Reaction of the National Performance Evaluation System Managed by the Department of Health (Griglia LEA-NSG)
	3 Discussions
	4 Conclusive Considerations
	References
The Monitoring Process of Public-Private Partnership (PPP) in the Health Care System. The Case of Albania
	1 Introduction
	2 The Research Methodology and Study Approach
	3 Monitoring the Implementation and the Risks of the PPP
	4 The Research Methodology About PPP in the Health Sector in Albania
	5 Revisions and Regulations
	6 Conclusion and Future Research Recommendations
	References
Healthcare Efficiency Assessment in the Southeastern European Countries Using Two-Stage DEA Analysis
	1 Introduction
	2 Literature Review
	3 Methodology
		3.1 Data Envelopment Analysis
		3.2 Regression
		3.3 Data
	4 Results
		4.1 DEA Results
		4.2 Regression Results
	5 Discussion and Conclusions
	References
Operations
Reorganization of the Community Care Model Based on Evolving Needs and Solutions: The Tuscan Case, Transforming Pandemic into Opportunity
	1 Introduction
	2 The Community Care Model Within The NRRP
	3 The Community Care 2.0 Project in Tuscany
	4 The Peculiarities of the USL Toscana Centro’s Community Care Model
	5 Discussion and Conclusions
	References
Using Telemedicine in Organizing Health Emergency. An Analysis of Country-Based Experiences During the COVID-19
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Emerging Results in the EU
	5 First Applications and Emerging Results in China
	6 A Comparison of Telemedicine Applications During the Pandemic
	7 Conclusion
	References
The Impact of Proper Surgery Planning on Operating Room Efficiency. An Italian Case Study in 2021
	1 Introduction
	2 Methods
		2.1 Study Design
	3 Results
	4 Discussion and Limitations
	5 Conclusion
	References
Privacy and Security in Digital Health in the Western Balkans During the COVID-19 Pandemic
	1 Introduction
	2 Definitions, Data and Research Methodology
		2.1 Definitions
		2.2 Data and Research Methodology
	3 Digital Technology and Health in Western Balkans
	4 EU, WHO, and Western Balkans During Pandemic
	5 Security and Privacy
	6 Elderly and Digital Technology
	7 Conclusion
	References