Business Model Transformation: The AI & Cloud Technology Revolution

Cover
Half Title
Endorsement
Title Page
Copyright Page
Table of Contents
Figures
Tables
Preface
1 Introduction to AI/Cloud-Enabled Business Transformation
	The Opportunity
	The Rise of Information Technologies (And the Capabilities They Bring)
	Business Model Innovation
	Looking Back and Looking Forward at ICT
	Innovation in Business Models: How and What?
	What Can New Technologies Do, Disrupt, Add Value to, and What are Their Limitations?
	How New Technology Has Created New Challenges and Opportunities for Business Model Innovation
	What’s Different With AI and Cloud Technology?
	Why AI and Cloud? Why Not Other Disruptive Technology?
	AI: Some Development Directions and Limitations
	How Widely Are These Technologies Being Applied?
	Where Our Findings Differed From the Conventional Wisdom
		Topic 1 – The Pathway for AI and Cloud Adoption
		Topic 2 – These Technologies Are Complex and Require Significant Organisational Scale
		Topic 3 – The Constraints of Technical Debt
		Topic 4 – The Skills Required in the Boardroom
		Topic 5 – The Balance of Actions Versus Ideas
	Summary
	Notes
2 Antecedent Capabilities of AI- Or Cloud-Enabled Business Transformation
	Capability 1: Leadership Proactivity
	Capability 2: Innovation Culture
	Capability 3: Balancing Exploration Versus Exploitation
	Capability 4: Risk Tolerance
	Capability 5: Strategic Process Strength
	Capability 6: Foundational Data and Information Systems Readiness
	Capability 7: Market and Customer Sensing
	Capability 8: Opportunity/threat Drivers
	Capability 9: Industry Dynamism
	The Integrated Nature of Antecedent Capabilities
	Notes
3 Local Case Studies
	Introduction to the Case Studies
	Case Study 1: Deloitte Self-Managed Superfund
		An Overview of Deloitte Australia and the Self-Managed Superfunds (SMSFs) Audit Market
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Exploration and Exploitation
			Market and Customer Sensing
		Closing Thoughts
	Case Study 2: Moula
		An Overview of Moula
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Overcoming Process Inertia
			Risk Tolerance
		Closing Thoughts
	Case Study 3: SEEK
		An Overview of SEEK
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Strategic Process Strength
			Exploration and Exploitation
			Risk Tolerance
		Closing Thoughts
	Case Study 4: Kogan
		An Overview of Kogan
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Market and Customer Sensing
			Risk Tolerance
		Closing Thoughts
	Case Study 5: Bank of Queensland
		An Overview of the Bank of Queensland
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Industry Dynamism
			Risk Tolerance
			Opportunity/threat Drivers
		Closing Thoughts
	Case Study 6: PEXA
		An Overview of PEXA
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Overcoming Process Inertia
		Closing Thoughts
	Case Study 7: Insurance Australia Group Limited (IAG)
		An Overview of Insurance Australia Group Limited (IAG)
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Risk Tolerance
			Foundational Data and Information Systems
		Closing Thoughts
	Case Study 8: Canningvale
		An Overview of Canningvale
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Risk Tolerance
		Closing Thoughts
	Case Study 9: Caesarstone
		An Overview of Caesarstone
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Proactive Leadership
			Risk Tolerance
		Closing Thoughts
	Case Study 10: Scope
		An Overview of Scope
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Leadership Proactivity
			Industry Dynamism
			Risk Tolerance
			Culture/internal Dynamism
		Closing Thoughts
	Case Study 11: Service NSW
		An Overview of Service NSW
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Risk Tolerance
			Strategic Process Strength
			Market and Customer Sensing
		Closing Thoughts
	Case Study 12: Yarriambiack
		An Overview of Yarriambiack
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Leadership Proactivity
			Risk Tolerance
			Strategic Process Strength
			Industry Dynamism
			Foundational Data and Information Systems Readiness
		Closing Thoughts
	Case Study 13: Urban Art Projects (UAP)
		The Opportunity
		The Initiative
		The Situation Today
		Antecedent Alignment
			Balancing Exploration Versus Exploitation
			Risk Tolerance
		Closing Thoughts
	Learnings From the Case Studies
	What If We Don’t Support Innovation From Within?
		An Overview of Verton Technologies
		The Innovation
		Where Are They Now?
		Innovate From Within, Or Wait to Be Disrupted
	Notes
4 International Leading Practice
	Introduction: ‘World’s Best Practice’ in AI-/Cloud-Enabled Transformation
	Rolls Royce (UK): ‘Flight-As-A Service’
		Background: an Illustrious Aviation Heritage
		‘Power By the Hour’: Inventing Servitisation
		Fuelled By Analytics
		The Intelligent Engine
		AI Now at Rolls Royce
		Surfacing New Opportunity and Ethically Governing AI
		Meeting the Pandemic Challenge With AI
	Samsung (South Korea): Insight and Efficiency With AI
		Background: Change and Reset
		New Products and New Technologies
		Entrepreneurial In-House IT
		The AI-Enabled Workplace
		AI-enabled Managed Services
		Profit Through Technology Innovation
	DBS Bank
		DBS Goes Platform Based
		Cloud’s Role at DBS
	Bank of America
		Floating On the (IBM Public) Cloud
		Innovation at BoA
	Netflix
		Entertainment On the Cloud
		Netflix Journeys to the Cloud
		Value Adding in the Cloud: AI Content Recommendation Services
	Conclusions From These International Transformation Successes
	Notes
5 The Business-Relevant Details Behind AI and Cloud Technology
	Working Hard for the Benefits
	Supervised Learning
	Unsupervised Learning
	Deep Learning, and the Neural Nets We Never Want to Speak About Again
	Image Recognition, Manipulation, and Convolutional Neural Networks (CNNs)
	Chatbots, Natural Language Processing, and Neural Natural Language Processing
	The Growing Power and Flexibility of Simulation and Digital Twins
	Strong AI and the AI Control Problem
	The Practical Reality
	Thinking About Cloud in the Context of Competitive Advantage
	Viewing Cloud Services in the Context of Building Blocks of Capability
	APIs and Simplifying Doing Business
	That’s Great, But What’s the Catch?
	Notes
6 Innovation
	Introduction
	The Interplay Between Innovation, Transformation and Technology Enablement
	Prioritising Innovation, Transformation and Technology Enablement
	The Evolution of Innovation
	How Do These Innovations Practically Impact the Business Model?
	Alternative Approaches for Innovation and Venture Development
	Conclusion
	Notes
7 The Board, Executive and Leadership’s Role in BMT
	Introduction
	Opportunity and Risk
	Directors’ Duties: Managing Risk
	Directors’ Duties: Managing Opportunities
	How the Broader Leadership Team Can Help
	How Risk Management Should Evolve Through These Disruptions
	Closing Thoughts
	Notes
8 What’s Next for AI- and Cloud-Enabled Innovation in the Australian Business Environment
	What If We Did Nothing?
	Is this Just a Passing Fad?
	Some of the Fundamental Disruptors Are Accelerating
	Most Uncertainties Present Opportunities, Not Threats
	Notes
9 So What Should I Do Now?
	Genuinely Assess Whether Your Business Model Will Thrive in the Future
	Create New Business Model Options and Align On the Preferred Future Choices
	Take a Broader Lens to Your Innovation Approach
	Objectively Self-Assess Your Ability to Transform
	Raise the Prioritisation and Shared Responsibility for Technology-Enabled Innovation
	Last But Not Least
	Notes
Appendices
	Appendix 1: Diagnostic Questions for Antecedent Capabilities
	Appendix 2: Further References, Definitions and Background Research
		Business Models
		AI and Impact On BMI
		AI Or Cloud Impacts On Business Transformation
		Cloud Computing and Impact On BMI
		Newcomers Versus Incumbents: Who Explores and Who Exploits?
		Exploring and Exploiting
		Strategic Process Strength
		Market/customer Focus
		Data and IS Readiness
	Notes
	Other Sources of Interest
Index