Business correspondence and report writing : a practical approach to business & technical communication

Title
Contents
Part 1 Fundamentals of Communication
	1 Nature of Communication
	2 Advertising Communication
	3 Non-Verbal Communication
	4 Barriers to Communication
	5 Communication Technology
	6 Oral Presentation
	7 Seminar and Meetings
Part 2 Business Correspondence
	8 Principles of Letter Writing
	9 Structure and Planning of Letters
	10 Quotations, Orders and Tenders
	11 Sales and Circular Letters
	12 Claim and Adjustment Letters
	13 Credit and Collection Letters
	14 Banking and Insurance Correspondence
	15 Social Correspondence
	16 Email Correspondence
Part 3 Report Writing
	17 Business and Technical Reports
	18 Structure and Layout of Reports
	19 Planning and Preparation
	20 Elements of Style
	21 Use of Illustrations
	22 Technical Description
	23 Writing the Report
	24 Specimen Reports
Part 4 Other Business Communications
	25 Technical Proposal
	26 Memorandum
	27 Notices, Agenda and Minutes
Part 5 Job-Related Communication
	28 Application for Jobs
	29 Employment Interview
	30 Group Discussion
Part 6 Reading and Listening Skills
	31 Reading Comprehension
	32 Precis Wriitng
	33 Effective Listening
Part 7 Mechanics of Writing
	34 Grammar and Usage
	35 Words Often Confused
	36 Punctuation and Capitalization
	37 Abbreviations and Numerals
	38 Using Library Resources
	39 Writing Thesis and Dissertation
	40 Proofreading
Appendices
	Appendix A List of Business Terms
	Appendix B Self-Assessment Quiz
	Appendix C Sounds of English
	Appendix D Soft Skills