Business & Corporate Aviation Management : On Demand Air Travel

Front Cover......Page 1
Title Page......Page 2
Copyright......Page 3
Table of Contents......Page 6
Foreword......Page 12
Acknowledgements......Page 14
Introduction......Page 16
On-Demand Air Transportation Defined......Page 24
Personal Aviation......Page 26
Business Aviation......Page 27
The Beginnings......Page 30
Travel Is Important for Business......Page 32
The Reasons......Page 33
How Companies Use Aircraft......Page 36
Saving Time and More......Page 37
Letting Them See Your......Page 39
Team Efficiency......Page 40
Hands-On Helps......Page 47
Aircraft Characteristics......Page 50
ON-DEMAND AVIATION METHODS......Page 56
In-House Flight Department Using Owned/Leased Aircraft......Page 57
Time Share......Page 58
Fractional Ownership......Page 59
REFERENCES......Page 60
AIR TRANSPORTATION NEEDS......Page 62
AIR TRANSPORTATION ANALYSIS......Page 66
Interview Questions......Page 71
Utilization Factors......Page 73
Aircraft Characteristics......Page 75
Healthy Flyers......Page 76
CHOOSING THE METHOD......Page 77
Charter Aircraft Rates (per Hour)......Page 84
Fractional Ownership......Page 86
International Operations......Page 87
RUNNING THE NUMBERS......Page 88
Decision Factors......Page 95
FIRST THINGS......Page 96
OWNER/EMPLOYEE-FLOWN OPERATIONS......Page 108
A Dream Come True......Page 109
Acquiring an Aircraft......Page 110
Aircraft Acquisition Advisors......Page 111
Duty Time Factors......Page 119
AIRCRAFT CHARTER......Page 122
Fractional Comparisons......Page 125
Fractional Flight Hours per......Page 126
IN-HOUSE AIRCRAFT......Page 127
Flight Department Manager Duties......Page 130
Duties......Page 133
Collateral Duties......Page 134
Considerations......Page 135
Father/Son Handoff Expands the Fleet......Page 138
MANAGEMENT COMPANY......Page 139
Contract Issues......Page 140
JOINT OWNERSHIP......Page 142
OTHER METHODS......Page 143
REFERENCES......Page 144
IT REALLY IS A BUSINESS......Page 146
ORGANIZATION......Page 147
SCHEDULING......Page 149
Trip Sheet Elements......Page 151
Reports......Page 152
ADMINISTRATION......Page 153
Administrative Elements......Page 154
Procedures......Page 155
The Downtowners......Page 156
Basic Financial Processes......Page 159
Tax Issues......Page 160
Hiring Process......Page 169
Positive Job Factors......Page 170
New Hire Checklist......Page 171
Factors......Page 172
Leadership......Page 174
Missions......Page 175
Plans......Page 176
Department......Page 177
Statistics......Page 178
Why a Report Is Needed......Page 182
Flight Department Records......Page 186
Who Asked for It?......Page 187
SEEKING A BETTER WAY......Page 188
Flight Department Processes......Page 190
IMAGE OF THE DEPARTMENT......Page 191
Department......Page 192
Customer Focus......Page 193
What to Ask......Page 196
What to Sell......Page 197
THE SMALL FLIGHT DEPARTMENT......Page 198
Personal Preference Drives Purchase......Page 199
CHAPTER 5......Page 204
Manage......Page 205
THEORIES OF MANAGEMENT......Page 209
Management Reading......Page 211
MANAGEMENT SKILLS......Page 212
THE FLIGHT DEPARTMENT MANAGER AS A BUSINESS EXECUTIVE......Page 214
Manager’s Ideal Traits......Page 216
of Your Operation......Page 218
PREPARING THE NEXT GENERATION......Page 219
FLIGHT DEPARTMENTS IN TROUBLE......Page 221
The Warning Signs......Page 223
THE DEFINING MOMENT......Page 225
A Fast Way to Get into Town......Page 226
CORPORATE STAGES OF DEVELOPMENT......Page 227
LESSONS LEARNED......Page 231
IS THIS ANY WAY TO RUN AN AIRLINE?......Page 234
RISK VERSUS REWARD: CAUTIONARY TALES......Page 238
FLIGHT OPERATIONS MANUAL......Page 240
Flight Operations Manual Preface......Page 241
STANDARDS FOR LIFE......Page 246
Stabilized Approach......Page 247
Sterile Cockpit......Page 248
Takeoff Aborts......Page 249
Mr. Fixit Travels in Style......Page 250
Standards......Page 251
Considerations......Page 252
Number of Pilots Required......Page 254
Noise Rules of Thumb......Page 260
Gridlock Solved......Page 261
Suggested Helicopter Operating Standards to Include in the Operations Manual......Page 262
Flight Department Training......Page 265
SECURITY......Page 268
NBAA Best Security Practices for Business Aviation......Page 270
PROFESSIONALISM......Page 271
REFERENCES......Page 273
Mission......Page 274
Vendor Monitoring......Page 275
Contract Maintenance......Page 277
Reasons to Send Your Technician with Your Aircraft to a Maintenance Vendor......Page 278
ORGANIZATION......Page 279
PERSONNEL......Page 280
Airworthiness Release......Page 282
Scheduled Maintenance......Page 284
Reliability......Page 287
Duty Time......Page 289
Shutdown Causes......Page 292
Maintenance Manual......Page 293
RECORDKEEPING......Page 295
Company Private Airline......Page 298
Maintenance Training......Page 299
PASSENGER HANDLING......Page 300
Safety Policy......Page 301
Checklist......Page 303
Maintenance and Ops on the Same Team......Page 305
KNOW THE REGULATORS......Page 306
SELLING MAINTENANCE......Page 307
REFERENCES......Page 308
SAFETY PROGRAMS......Page 310
Safety Tenets......Page 312
Sample Flight Department Health and Safety Policy......Page 315
Safety Program Goals......Page 316
Sample Safety Goals for......Page 317
CFIT/ALAR Antidotes......Page 320
Ways to Injure......Page 322
Passenger Safety Checklist......Page 324
Accident/Incident Flow......Page 325
Company......Page 328
MOST ADMIRED......Page 330
Loss......Page 332
THE EXCELLENT FLIGHT DEPARTMENT......Page 333
SAFETY, SERVICE, VALUE......Page 336
ORGANIZATIONS......Page 340
PERIODICALS......Page 344
AIR TRANSPORTATION NEEDS ANALYSIS CHECKLIST......Page 348
CHOOSING AN AIRCRAFT CHECKLIST......Page 351
AIRCRAFT PURCHASE CHECKLIST......Page 352
ON-DEMAND AIR TRANSPORTATION POLICY AND PROCEDURES (EXAMPLE)......Page 354
OWNER/EMPLOYEE-PILOT OPERATING LIMITATIONS......Page 358
OWNER/EMPLOYEE-PILOT STANDARD OPERATING PROCEDURES......Page 359
BUDGET JUSTIFICATION......Page 364
FLIGHT DEPARTMENT COLLATERAL DUTY JOB DESCRIPTIONS......Page 366
EMPLOYEE PERFORMANCE MEASURES......Page 367
GLOSSARY......Page 370
INDEX......Page 376
ABOUT THE AUTHOR......Page 385