Business Communication: Process & Product: Brief

Cover......Page 1
Brief Contents......Page 8
Contents......Page 10
Introduction......Page 19
Appreciation for Support......Page 23
UNIT 1 Communication Foundations......Page 24
 Chapter 1 Business Communication in the Digital Age......Page 25
 Chapter 2 Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills......Page 58
 Chapter 3 Intercultural Communication......Page 88
UNIT 2 The Writing Process......Page 108
 Chapter 4 Planning Business Messages......Page 109
 Chapter 5 Organizing and Drafting Business Messages......Page 129
 Chapter 6 Revising Business Messages......Page 154
UNIT 3 Workplace Communication......Page 174
 Chapter 7 Short Workplace Messages and Digital Media......Page 175
 Chapter 8 Positive Messages......Page 199
 Chapter 9 Negative Messages......Page 227
 Chapter 10 Persuasive and Sales Messages......Page 259
UNIT 4 Reports, Proposals, and Presentations......Page 292
 Chapter 11 Reporting in the Workplace......Page 293
 Chapter 12 Informal Business Reports......Page 331
 Chapter 13 Proposals, Business Plans, and Formal Business Reports......Page 365
 Chapter 14 Business Presentations......Page 396
UNIT 5 Employment Communication......Page 432
 Chapter 15 The Job Search and Résumés......Page 433
 Chapter 16 Interviewing and Following Up......Page 472
APPENDIX A: Documentation Formats......Page 500
Appendix B: Grammar and Mechanics Guide......Page 506
Appendix C: Key to Grammar and Mechanics......Page 530
Index......Page 534
Proofreading Marks......Page 543