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دانلود کتاب Business Communication and Soft Skills Laboratory Manual
دانلود کتاب راهنمای آزمایشگاه ارتباطات تجاری و مهارت های نرم
مشخصات کتاب
Business Communication and Soft Skills Laboratory Manual
ویرایش:
نویسندگان: D Sudha Rani
سری:
ISBN (شابک) : 9788131761229, 9789332509375
ناشر: Pearson Education
سال نشر: 2011
تعداد صفحات: 277
زبان: English
فرمت فایل : PDF (درصورت درخواست کاربر به PDF، EPUB یا AZW3 تبدیل می شود)
حجم فایل: 8 مگابایت
قیمت کتاب (تومان) : 42,000
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توضیحاتی درمورد کتاب به خارجی
فهرست مطالب
Cover Contents About the Author Preface Section I: Introduction Chapter 1: Selection Process of Companies Introduction Self-Analysis Chapter 2: Essential Qualities of a Suitable Employee Introduction Case Study 1 Case Study 2 Case Study 3 Case Study 4 Section II: Introduction to Soft Skills Chapter 3: Effective Communication Skills Listening Discriminative Listening Comprehensive Listening Critical Listening Active Listening Passive Listening Exercise 1 Exercise 2 Self-Assessment Teacher’s Assessment Peer Assessment Speaking Fluency Clarity Brevity Grammar Vocabulary Pronunciation Voice Characters Exercise 1 Self-Assessment Teacher’s Assessment Reading Reading Comprehension Purpose of Improving Reading Skills Skills of Reading Survey Question Read Recite Review Labeling Skimming Scanning Sampling Studying Strategies to Improve Reading Strategies to Improve Reading Comprehension Writing Methodology Exercise 1 Self-Assessment Teacher’s Assessment Non-Verbal Communication Skills Important Components of Non-Verbal Communication Paralanguage Body Language Usage of Hands Facial Expressions Proxemics Personal Appearance Time Exercise 1 Self-Assessment Peer Assessment Teacher’s Assessment Chapter 4: Presentation Skills Introduction Phases of a Presentation Plan Preparation Parts of a Presentation Introduction Main Body Organizing the Main Body Organizing an Informative Presentation Organizing a Persuasive Presentation Organizing an Entertaining Presentation Drafting Conclusion Practicing Presentation Presenting an Informative Presentation Presenting a Persuasive Presentation Presenting an Entertaining Presentation Evaluation Barriers to Effective Presentation Fear Lack of Preparation Beating Around the Bush Feedback Methodology Student Activity I Self-Assessment Peer Group Assessment Teacher’s Assessment Student Activity II Self-Assessment Peer Group Assessment Teacher’s Assessment Chapter 5: Public Speaking Introduction Contexts Knowing your Audience Skills Required Managing Nerves Preparing, Planning, Organizing and Logical Thinking Exercise 1 Exercise 2 Student Activity Sheet Self-Assessment Peer Group Assessment Teacher’s Assessment Chapter 6: Letter Writing Features Layout Methodology Types of Letters Enquiry Letter Order Letter Acknowledgement Letter Complaint Letter Rejection Letter Exercise 1 Student Activity Sheet Self-Assessment Peer Assessment Teacher’s Assessment Chapter 7: Group Discussion Introduction What is Group Discussion? Dealing with a Case Study Dealing with a Topic Group Discussion Preparation Participation Performance Eye Contact Facial Expressions Hand Gestures Posture Voice Characteristics Evaluation Listening Skills Speaking Skills Analytical and Problem-solving Skills Leadership Skills Interpersonal Skills Student Activity I Self-Assessment Peer Group Assessment Student Activity II Self-Assessment Peer Group Assessment Teacher\'s Evaluation Chapter 8: Interview Skills Introduction All About Interviews Types of Interviews Phases of an Interview Preparation Performance Evaluation Telephonic Interviews Methodology Student Activity Sheet I Peer Group Assessment Methodology Student Activity Sheet II Self-Assessment Peer Group Assessment Teacher’s Assessment Chapter 9: Application Writing Introduction Resume Preparation Self-analysis Drafting Choosing the Format Summary Scholastics Work Experience Training and Certifications Computer Skills Heading Career Objective Position Sought Professional Summary Experience Education Special Skills and Abilities Achievements Social and Environmental Sensitivity Activities/Interests References Vocabulary and Action Verbs Video Resume Editing Cover Letter Address of the Applicant Date Address of the Receiver Subject Body Closing Student Activity Sheet Self-Assessment Chapter 10: Essay Writing Introduction Readers Purpose Important Features of an Essay Types of Essays Argumentative Essay Descriptive Essay Narrative Essay Cause and Effect Informative Essay Analytical Essay Methodology Understanding the Topic Collecting the Necessary Information Planning Drafting the Essay Reviewing and Editing Student Activity I Self-Assessment Peer Group Assessment Teacher’s Assessment Chapter 11: Report Writing Introduction Types of Reports Methodology of Writing a Report Preparation Locating Sources of Information Planning Organizing the Information Writing Important Characteristics of a Good Report Preliminary Pages Main Text Conclusions and Recommendation End Matter or Supplementary Parts Review and Editing Appendix A: Questionnaire Self-Assessment Teacher’s Assessment Peer Group Assessment Chapter 12: Leadership Skills Introduction Self-Assessment Value System Self-Assessment Vision Decision Making Self-Assessment Risk-Taking Ability and Crisis Management Self-Assessment Team Spirit Self-Assessment Effective Communication Skills Self-Assessment Organizing Skills Self-Assessment Critical Thinking Self-Assessment Interpersonal skills Self-Assessment Emotional Intelligence Self-Assessment Time Management Self-Assessment Domain Knowledge Self-Assessment Self-Assessment Teacher’s Assessment Peer Group Assessment Chapter 13: Socializing Skills Introduction Importance of Social Life for Managers Interpersonal Skills at the Workplace Delegation of Work Appreciation Body Language Transparency Empathy Active Listening Problem-Solving Constructive Criticism Responding to Criticism Managing Conflict Setting Examples Reduce Complaints Believe in People Speaking and Writing Meeting, Conferences and Social Gatherings Meetings Etiquette Business Gatherings Visiting Card Etiquette Dining Etiquette Business Conversation and Humour Netiquette Telephone Etiquette Self-Assessment Peer Group Assessment
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