Business and society : stakeholders, ethics, public policy

Cover
Business and Society
About the Authors
Preface
For Instructors
For Students
Acknowledgments
Brief Contents
Contents
PART ONE: Business in Society
	CHAPTER 1: The Corporation and Its Stakeholders
		Business and Society
			A Systems Perspective
		The Stakeholder Theory of the Firm
			The Stakeholder Concept
			Different Kinds of Stakeholders
		Stakeholder Analysis
			Stakeholder Interests
			Stakeholder Power
			Stakeholder Coalitions
			Stakeholder Mapping
		The Corporation’s Boundary-Spanning Departments
		The Dynamic Environment of Business
		Creating Value in a Dynamic Environment
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Insuring Uber’s App-On Gap
	CHAPTER 2: Managing Public Issues and Stakeholder Relationships
		Public Issues
		Environmental Analysis
			Competitive Intelligence
			Stakeholder Materiality
		The Issue Management Process
			Identify Issue
			Analyze Issue
			Generate Options
			Take Action
			Evaluate Results
		Organizing for Effective Issue Management
		Stakeholder Engagement
			Stages in the Business–Stakeholder Relationship
			Drivers of Stakeholder Engagement
			The Role of Social Media in Stakeholder Engagement
		Stakeholder Dialogue
			Stakeholder Networks
			The Benefits of Engagement
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Businesses Respond to the Movement for School Safety
	CHAPTER 3: Corporate Social Responsibility and Citizenship
		Corporate Power and Responsibility
		Corporate Social Responsibility and Citizenship
			The Origins of Corporate Social Responsibility
		Balancing Social, Economic, and Legal Responsibilities
		The Corporate Social Responsibility Question
			Support for Corporate Social Responsibility
			Concerns about Corporate Social Responsibility
		Social Entrepreneurs and B Corporations
		Management Systems for Corporate Social Responsibility and Citizenship
		Stages of Corporate Citizenship
		Assessing and Reporting Social Performance
			Social Audit Standards
			Social Reporting
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Corporate Social Responsibility at Gravity Payments
	CHAPTER 4: Business in a Globalized World
		The Process of Globalization
			Major Multinational Enterprises
			International Financial and Trade Institutions
		The Benefits and Costs of Globalization
			Benefits of Globalization
			Costs of Globalization
		Doing Business in a Diverse World
			Comparative Political and Economic Systems
			Global Inequality and the Bottom of the  Pyramid
		Collaborative Partnerships for Global Problem Solving
			A Three-Sector World
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Intel and Conflict Minerals
PART TWO: Business and Ethics
	CHAPTER 5: Ethics and Ethical Reasoning
		The Meaning of Ethics
			What Is Business Ethics?
			Why Should Business Be Ethical?
		Why Ethical Problems Occur in Business
			Personal Gain and Selfish Interest
			Competitive Pressures on Profits
			Conflicts of Interest
			Cross-Cultural Contradictions
		The Core Elements of Ethical Character
			Managers’ Values
			Spirituality in the Workplace
			Managers’ Moral Development
		Analyzing Ethical Problems in Business
			Virtue Ethics: Pursuing a “Good” Life
			Utility: Comparing Benefits and Costs
			Rights: Determining and Protecting Entitlements
			Justice: Is It Fair?
			Applying Ethical Reasoning to Business Activities
		The Moral Intensity of an Ethical Issue
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  LafargeHolcim and ISIS in Syria
	CHAPTER 6: Organizational Ethics
		Corporate Ethical Climates
		Business Ethics across Organizational Functions
			Accounting Ethics
			Financial Ethics
			Marketing Ethics
			Information Technology Ethics
			Supply Chain Ethics
		Making Ethics Work in Corporations
			Building Ethical Safeguards into the Company
		Ethics in a Global Economy
			Efforts to Curtail Unethical Practices
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Equifax’s Data Breach
PART THREE: Business and Public Policy
	CHAPTER 7: Business–Government Relations
		How Business and Government Relate
			Seeking a Collaborative Partnership
			Working in Opposition to Government
			Legitimacy Issues
		Government’s Public Policy Role
			Elements of Public Policy
			Types of Public Policy
		Government Regulation of Business
			Market Failure
			Negative Externalities
			Natural Monopolies
			Ethical Arguments
			Types of Regulation
			The Effects of Regulation
		Regulation in a Global Context
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Should Facebook Be Regulated?
	CHAPTER 8: Influencing the Political Environment
		Participants in the Political Environment
			Business as a Political Participant
		Influencing the Business–Government Relationship
			Corporate Political Strategy
		Political Action Tactics
			Promoting an Information Strategy
			Promoting a Financial-Incentive Strategy
			Promoting a Constituency-Building Strategy
		Levels of Political Involvement
		Managing the Political Environment
		Business Political Action: A Global Challenge
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Political Action by the U.S. Steel Industry, 2015–2018
PART FOUR: Business and the Natural Environment
	CHAPTER 9: Sustainable Development and Global Business
		Business and Society in the Natural Environment
			Sustainable Development
			Threats to the Earth’s Ecosystem
			Forces of Change
			The Earth’s Carrying Capacity
		Global Environmental Issues
			Climate Change
			Ozone Depletion
			Resource Scarcity: Water and Land
			Decline of Biodiversity
			Threats to Marine Ecosystems
		Response of the International Business Community
			Codes of Environmental Conduct
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Clean Cooking
	CHAPTER 10: Managing for Sustainability
		Role of Government
			Major Areas of Environmental Regulation
			Alternative Policy Approaches
		Costs and Benefits of Environmental Regulation
		Managing for Sustainability
			Stages of Corporate Environmental  Responsibility
		The Ecologically Sustainable Organization
			Sustainability Management in Practice
			Environmental Auditing and Reporting
			Environmental Partnerships
		Sustainability Management as a Competitive Advantage
			Cost Savings
			Brand Differentiation
			Technological Innovation
			Reduction of Regulatory and Liability Risk
			Strategic Planning
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Hydraulic Fracturing—Can the Environmental Impacts Be Reduced?
PART FIVE: Business and Technology
	CHAPTER 11: The Role of Technology
		Technology Defined
			Phases of Technology in Society
		The Role of Technology in Our Daily Lives
			The Presence of the Internet
			Unwanted Technology Threats
		Public Access to and Use of Technology
			The Digital Divide in the United States and Worldwide
			Mobile Telephones
			Social Networking
		Ethical Challenges Involving Technology
			The Loss of Privacy
			Free Speech Issues
		Government Censorship of Free Speech
		The Impact of Scientific Breakthroughs
			Genetically Engineered Foods
			Sequencing of the Human Genome
			Biotechnology and Stem Cell Research
			Medical Breakthroughs
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  To Lock or Unlock Your Phone: Personal Privacy or National Security
	CHAPTER 12: Regulating and Managing Technology
		Government Regulation of Technology
		The Role of Technology in Business
			Access to Stakeholders’ Personal Information
			E-Business
		The Use of Robots and Artificial Intelligence at Work
		The Chief Information, Security, Technology Officer
		Cybercrime: A Threat to Organizations and the Public
			Exploring Why Hackers Hack
			Costs of Cybercrime
		Business Responses to Invasions of Information Security
		Government Efforts to Combat Cybercrime
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  The Arrival of Autonomous Cars—Bright Future or Looming Threat?
PART SIX: Business and Its Stakeholders
	CHAPTER 13: Shareholder Rights and Corporate Governance
		Shareholders Around the World
			Who Are Shareholders?
			Objectives of Stock Ownership
			Shareholders’ Legal Rights and Safeguards
		Corporate Governance
			The Board of Directors
			Principles of Good Governance
		Special Issue: Executive Compensation
		Shareholder Activism
			The Rise of Institutional Investors
			Social Investment
			Shareholder Lawsuits
		Government Protection of Shareholder  Interests
			Securities and Exchange Commission
			Information Transparency and Disclosure
			Insider Trading
		Shareholders and the Corporation
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Corporate Governance and Executive Misconduct at Wynn Resorts
	CHAPTER 14: Consumer Protection
		The Rights of Consumers
		Self-Advocacy for Consumer Interests
		How Government Protects Consumers
			Goals of Consumer Laws
			Major Consumer Protection Agencies
		Consumer Privacy in the Digital Age
		Using the Courts and Product Liability Laws
			Strict Liability
			Product Liability Reform and Alternative Dispute Resolution
		Positive Business Responses to Consumerism
			Managing for Quality
			Voluntary Industry Codes of Conduct
			Consumer Affairs Departments
			Product Recalls
		Consumerism’s Achievements
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Volkswagen’s “Clean Diesel” Campaign
	CHAPTER 15: Employees and the Corporation
		The Employment Relationship
		Workplace Rights
			The Right to Organize and Bargain  Collectively
			The Right to a Safe and Healthy Workplace
			Job Security and the Right to Due Process
		Fair Wages and Income Inequality
		The Right to Privacy in the Workplace
			Electronic Monitoring
			Romance in the Workplace
			Employee Drug Use and Testing
			Alcohol Abuse at Work
			Employee Theft and Honesty Testing
		The Right to Blow the Whistle and Free Speech in the Workplace
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  The Ugly Side of Beautiful Nails
	CHAPTER 16: Managing a Diverse Workforce
		The Changing Face of the Workforce
		Gender and Race in the Workplace
			Women and Minorities at Work
			The Gender and Racial Pay Gap
			Where Women and Persons of Color Manage
			Breaking the Glass Ceiling
			Women and Minority Business Ownership
		Government’s Role in Securing Equal Employment Opportunity
			Equal Employment Opportunity
			Affirmative Action
			Sexual and Racial Harassment
		What Business Can Do: Diversity and Inclusion Policies and Practices
			Balancing Work and Life
			Child Care and Elder Care
			Work Flexibility
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Apple and the Dreamers
	CHAPTER 17: Business and Its Suppliers
		Suppliers
		Social, Ethical, and Environmental Issues in Global Supply Chains
			Social Issues
			Ethical Issues
			Environmental Issues
			Supply Chain Risk
		Private Regulation of the Business–Supplier Relationship
			Supply Chain Auditing
		Supplier Development and Capability Building
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  IKEA’s Sustainable Cotton Supply Chain
	CHAPTER 18: The Community and the Corporation
		The Business–Community Relationship
			The Business Case for Community Involvement
		Community Relations
			Economic Development
			Housing
			Aid to Minority, Women, and Disabled Veteran-Owned Enterprises
			Disaster, Terrorism, and War Relief
		Corporate Giving
			Forms of Corporate Giving
			Priorities in Corporate Giving
			Corporate Giving in a Strategic Context
			Measuring the Return on Social Investment
		Building Collaborative Partnerships
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  Salesforce’s 1+1+1 Integrated Philanthropy Model
	CHAPTER 19: Managing the Public and the Corporate Reputation
		The General Public
		What Is Reputation?
			Why Does Reputation Matter?
		The Public Relations Department
			Public Relations in the Internet and Social  Media Age
		Brand Management
		Crisis Management
		Engaging Key Stakeholders with Specific Tactics
			Executive Visibility
			User-Generated Content
			Paid Content
			Event Sponsorship
			Public Service Announcements
			Image Advertisements
		Summary
		Key Terms
		Internet Resources
		Discussion Case:  United Airlines—Navigating a Social Media Storm
CASES IN BUSINESS AND SOCIETY
	1. Profiting from Pain: Business and the U.S. Opioid Epidemic
	2. Wells Fargo’s Unauthorized Customer Accounts
	3. The Carlson Company and Protecting Children in the Global Tourism Industry
	4. BP Blowout: The Aftermath of the Gulf Oil Disaster
	5. Google and the Right to Be Forgotten
	6. General Motors and the Ignition Switch Recalls
	7. The Upper Big Branch Mine Disaster
	8. After Rana Plaza
	9. The Boycott of Stoli Vodka
Glossary
Bibliography
Indexes
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