Business and professional communication : keys for workplace excellence

BUSINESS AND PROFESSIONAL COMMUNICATION - FRONT COVER
BUSINESS AND PROFESSIONAL COMMUNICATION
COPYRIGHT
BRIEF CONTENTS
DETAILED CONTENTS
PREFACE
ACKNOWLEDGMENTS
INTRODUCTION FOR STUDENTS
PART I - BEGINNING COMMUNICATION PRINCIPLES
CHAPTER 1 - BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE
CHAPTER 2 - VERBAL AND NONVERBAL COMMUNICATION
CHAPTER 3 - LISTENING
PART II - ENTERING THE WORKPLACE
CHAPTER 4 - RÉSUMÉS, INTERVIEWS, AND NEGOTIATION
CHAPTER 5 - GETTING TO KNOW YOUR DIVERSE WORKPLACE
PART III - DEVELOPING IN THE WORKPLACE
CHAPTER 6 - INTERPERSONAL COMMUNICATION AT WORK
CHAPTER 7 - STRENGTHENING TEAMS AND CONDUCTING MEETINGS
PART IV - EXCELLING IN THE WORKPLACE
CHAPTER 8 - TECHNOLOGY IN THE WORKPLACE
CHAPTER 9 - BUSINESS AND PROFESSIONAL WRITING
CHAPTER 10 - LEADERSHIP AND CONFLICT MANAGEMENT
PART V - PRESENTING IN THE WORKPLACE
CHAPTER 11 - INFORMING AND PERSUADING
CHAPTER 12 - SPEECH DESIGN
CHAPTER 13 - DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE
PART VI - SURVIVING IN THE WORKPLACE
CHAPTER 14 - WORK–LIFE BALANCE
EPILOGUE: COMMUNICATION IS WORK
REFERENCES
GLOSSARY
INDEX
ABOUT THE AUTHORS