Business Analysis

Content: Cover
 Copyright Page
 CONTENTS
 LIST OF FIGURES AND TABLES
 CONTRIBUTORS
 FOREWORD
 ABBREVIATIONS
 GLOSSARY
 PREFACE
 1 WHAT IS BUSINESS ANALYSIS?
 INTRODUCTION
 THE ORIGINS OF BUSINESS ANALYSIS
 THE DEVELOPMENT OF BUSINESS ANALYSIS
 THE SCOPE OF BUSINESS ANALYSIS WORK
 THE ROLE AND RESPONSIBILITIES OF A BUSINESS ANALYST
 THE BUSINESS ANALYSIS MATURITY MODEL
 PROFESSIONALISM AND BUSINESS ANALYSIS
 THE FUTURE OF BUSINESS ANALYSIS
 REFERENCE
 FURTHER READING
 2 THE COMPETENCIES OF A BUSINESS ANALYST
 INTRODUCTION
 PERSONAL QUALITIES
 BUSINESS KNOWLEDGE
 PROFESSIONAL TECHNIQUES The right skills for the right situationhow can i develop my skills?
 industry skills frameworks
 industry qualifications
 summary
 references
 further reading
 3 strategy analysis
 introduction
 the context for strategy
 what is strategy?
 strategy development
 external environment analysis
 internal environment analysis
 swot analysis
 executing strategy
 summary
 references
 further reading
 4 the business analysis process model
 introduction
 an approach to problem solving
 the business analysis process model
 investigate situation
 consider perspectives
 analyse needs
 evaluate options Define requirementsdeliver changes
 summary
 references
 further reading
 5 investigation techniques
 introduction
 prior research
 investigation techniques
 interviews
 observation
 workshops
 scenarios
 user analysis
 prototyping
 quantitative approaches
 suitability of techniques
 documenting the current situation
 summary
 reference
 further reading
 6 stakeholder analysis and management
 introduction
 analysing stakeholders
 stakeholder management strategies
 summary of stakeholder management strategies
 managing stakeholders
 defining stakeholder involvement --
raci and rasci charts Using social media in stakeholder managementunderstanding stakeholder perspectives
 summary
 reference
 further reading
 7 modelling business processes
 introduction
 organisational context
 an alternative view of an organisation
 the organisational view of business processes
 value propositions
 business process models
 analysing the \'as is\' process
 improving business processes
 process measurement
 business process model and notation
 stakeholder categories and identification
 six sigma
 8 defining the solution
 summary
 references
 further reading
 useful websites
 introduction Gap analysisformulating options
 defining business requirements
 introduction to business architecture
 definition of business architecture
 structure of a business architecture
 business architecture techniques
 summary
 reference
 further reading
 9 making a business and financial case
 introduction
 the business case in the project lifecycle
 identifying options
 assessing project feasibility
 structure of a business case
 investment appraisal
 presentation of a business case
 raid and cardi logs
 summary
 further reading
 10 establishing the requirements
 introduction