Breakthrough IT Change Management: How to Get Enduring Change Results

Breakthrough IT Change Management: How to Get Enduring Change Results......Page 4
Copyright Page......Page 5
Contents......Page 6
Preface......Page 20
Part I Select Your Change Management Strategy and Approach......Page 26
Background of Change......Page 28
Motivation and Triggers for Change......Page 30
Dimensions of Change......Page 31
Benefits of Change......Page 32
Expectations for Change......Page 33
The Need and Importance for Managing Change......Page 34
A Common Sense Approach to Change Management......Page 36
Organization of the Book......Page 37
Examples......Page 38
Lessons Learned......Page 39
Summary......Page 40
Introduction......Page 42
Politics, Power, and Change......Page 44
Change and Information Technology......Page 45
The Importance of Interfaces......Page 46
Change and Business Planning and Control......Page 47
The Process of Change......Page 49
Reversion During and After Change......Page 50
21 Reasons Why Change Fails......Page 51
16 Critical Success Factors for Effective Change......Page 54
Examples......Page 56
Summary......Page 57
Introduction......Page 58
How to Deal with Political Factors......Page 59
Types of Resistances......Page 60
20 Factors behind Resistance......Page 62
Motivation for Change......Page 64
Address and Overcome Resistance......Page 65
How to Use Politics to Support Change......Page 67
Use a Score Card for Your Performance......Page 68
Market Change Management......Page 69
Examples......Page 70
Lessons Learned......Page 71
Summary......Page 72
Introduction......Page 74
Assess the Business Planning Factors......Page 76
Analysis Tables for Business Planning......Page 78
Develop a General Long-Term Scenario for the Work......Page 81
Determine Your Goals for Change......Page 82
Involve Managers and Employees......Page 84
Define Alternative Change Strategies......Page 86
Select a Winning Change Strategy......Page 87
Apply the Change Goals and Strategy Score Card......Page 88
Examples......Page 89
Lessons Learned......Page 90
Summary......Page 91
Introduction......Page 92
Your Change Management Framework......Page 93
Change Templates......Page 98
Issues Databases and Management......Page 101
Lessons Learned Databases and Coordination......Page 103
Opportunities Tracking......Page 104
Benefits of the Change Management Framework......Page 106
Market the Change Management Approach......Page 107
Train the Change Team......Page 109
Examples......Page 110
Potential Issues and Risks......Page 111
Summary......Page 112
Part II Get Ready for Change......Page 114
Identify Potential Areas of Change within the Goals......Page 116
Collect Information on Processes,Work, and Organization......Page 118
Opportunity Writeup......Page 119
Roll-up of Opportunities to the Business Process......Page 122
Aggregation of Activities and Processes into Potential Change Candidates......Page 123
Analysis of Potential Change Candidates and Change Objectives and Strategies......Page 124
Employ the Score Card for Potential Change Activities......Page 125
Evaluate and Select the Activities for Change......Page 126
Market the Selected Activities......Page 130
Lessons Learned......Page 132
Summary......Page 133
Introduction......Page 134
Define the Scope for Data Collection......Page 136
Organize the Strike Forces for Data Collection......Page 137
Perform the Initial Data Collection......Page 138
Analyze Information on Activities......Page 139
Collect Further Data......Page 140
Gain Support for Change and Dissatisfaction with the Current Situation......Page 141
Develop Possible Approaches for Changing Activities......Page 142
Evaluate and Compare the Possible Approaches......Page 144
Market the Analysis......Page 145
Examples......Page 146
Lessons Learned......Page 147
Summary......Page 148
Introduction......Page 150
Sort Out Quick Hits and Long-Term Changes......Page 151
Identify Opportunity Dependencies......Page 152
Group the Opportunities......Page 153
Document and Vote on What to Do......Page 156
Handle Good, but Losing Opportunities for Change......Page 158
Involve the Change Steering Committees......Page 159
Define Mini-Business Cases for Quick Hits......Page 160
Group Quick Hits and Long-Term Changes......Page 161
Gain Management Approval of the Changes......Page 162
Use the Score Card for the Quick Hits and Long-Term Changes......Page 163
Examples......Page 164
Potential Issues and Risks......Page 165
Summary......Page 166
Introduction......Page 168
What are Ingredients of the Change Implementation Strategy?......Page 169
Get Team, Employee, and Management Involvement......Page 173
Define Alternative Change Implementation Strategy Triggers......Page 174
Fit the Scenario and Quick Hits into the Implementation Strategies......Page 176
Evaluate the Change Implementation Strategies......Page 177
Select the Winning Change Implementation Strategy......Page 179
Employ the Change Implementation Strategy Score Card......Page 180
Market the Change Implementation Strategy......Page 181
Examples......Page 182
Summary......Page 183
Introduction......Page 184
Use a Modern Project Management Approach......Page 185
Change Implementation Project Templates......Page 189
Project Risk and Issues......Page 191
Determine Team Members and Roles for Change Implementation......Page 192
Develop the Detailed Change Project Plan using Collaboration......Page 194
Define an Approach for Resource Allocation......Page 195
Track the Change Implementation Work......Page 196
Establish the Project Management Framework......Page 197
Employ the Change Project Management Score Card......Page 198
Market the Change Implementation Plan......Page 199
Potential Issues and Risks......Page 200
Summary......Page 201
Part III Implement Change......Page 202
Introduction......Page 204
Organize for the First Round of Quick Hits......Page 205
Plan the Implementation of Change......Page 206
Implement the First Quick Hits......Page 214
Execute Successive Quick Hits......Page 215
Employ Quick Hit Planning and Implementation Score Cards......Page 216
Market Successive Waves of Change......Page 221
Potential Issues and Risks......Page 222
Summary......Page 223
Measure the Gap between the Last Quick Hits and the Long-Term Change......Page 224
Stop or Go On?......Page 226
Review and Update the Change Implementation Plan......Page 228
Create Teamwork and a Team Spirit......Page 229
Implement the Changes......Page 230
Determine Cut-Over......Page 234
Cope with Resistance to Major Change......Page 235
Measure Change Results......Page 236
Use the Change Implementation Score Cards......Page 237
Market the Change Results......Page 241
Examples......Page 242
Lessons Learned......Page 243
Summary......Page 244
Introduction......Page 246
Goals and Approach to Measurement......Page 247
General Measurement of Business Processes......Page 251
Measuring IT Involvement and Participation......Page 254
Measuring Management and Supervisor Involvement......Page 255
Measuring Interfaces with Other Systems and Processes......Page 256
Measuring the Effectiveness of the Change Management Team......Page 257
Measuring the Change Management Process......Page 258
Organizing Lessons Learned......Page 259
The Role of the Process Coordinator......Page 260
Marketing Measurement and Lessons Learned Coordination......Page 261
Potential Issues and Risks......Page 262
Summary......Page 263
Why Deterioration Occurs......Page 264
Score Card to Detect Deterioration......Page 266
Outside Factors and Impacts on Business Activities......Page 268
Establish a Method to Deal with Deterioration and Reversion......Page 270
Deploy the Method for Dealing with Deterioration and Reversion......Page 271
Prevent Deterioration and Reversion......Page 272
Apply the Deterioration Performance Score Card......Page 273
Lessons Learned......Page 274
Summary......Page 275
Part IV Address Specific Situations and Issues......Page 276
Introduction......Page 278
Four Myths about Systems Implementation......Page 279
Why Systems Implementations Often Fail......Page 280
A Modern Approach for Implementing New Systems......Page 281
Alternative Implementations of New Systems......Page 282
Risk in Systems and Technology Implementation......Page 284
Quick Hits for Technology Implementation......Page 289
Utilize the Systems and Technology Score Card......Page 290
Examples......Page 291
Summary......Page 292
Introduction......Page 294
Why E-Business Failures Occurred......Page 295
E-Business and Change Management......Page 296
Determine Your Overall E-Business Strategy......Page 299
Define the Scope of Your E-Business Effort......Page 300
Employ the E-Business Score Card......Page 301
Measure E-Business Results......Page 307
Examples......Page 308
Summary......Page 309
Introduction......Page 310
Personnel Issues......Page 311
Team Issues......Page 315
Management Issues......Page 318
Change Effort Issues......Page 322
Appendix 1: The Magic Cross Reference......Page 326
Appendix 2: Further Reading......Page 328
About the Authors......Page 330
Index......Page 332