BABOK v3 A Guide to the Business Analysis Body of Knowledge

Title
Copyright
Contents
Preface
1. Introduction
	1.1 Purpose of the BABOK® Guide
	1.2 What is Business Analysis?
	1.3 Who is a Business Analyst?
	1.4 Structure of the BABOK® Guide
		1.4.1 Key Concepts
		1.4.2 Knowledge Areas
		1.4.3 Tasks
		1.4.4 Underlying Competencies
		1.4.5 Techniques
		1.4.6 Perspectives
2. Business Analysis Key Concepts
	2.1 The Business Analysis Core Concept Model™
	2.2 Key Terms
	2.3 Requirements Classification Schema
	2.4 Stakeholders
		2.4.1 Business Analyst
		2.4.2 Customer
		2.4.3 Domain Subject Matter Expert
		2.4.4 End User
		2.4.5 Implementation Subject Matter Expert
		2.4.6 Operational Support
		2.4.7 Project Manager
		2.4.8 Regulator
		2.4.9 Sponsor
		2.4.10 Supplier
		2.4.11 Tester
	2.5 Requirements and Designs
3. Business Analysis Planning and Monitoring
	3.1 Plan Business Analysis Approach
		3.1.1 Purpose
		3.1.2 Description
		3.1.3 Inputs
		3.1.4 Elements
		3.1.5 Guidelines and Tools
		3.1.6 Techniques
		3.1.7 Stakeholders
		3.1.8 Outputs
	3.2 Plan Stakeholder Engagement
		3.2.1 Purpose
		3.2.2 Description
		3.2.3 Inputs
		3.2.4 Elements
		3.2.5 Guidelines and Tools
		3.2.6 Techniques
		3.2.7 Stakeholders
		3.2.8 Outputs
	3.3 Plan Business Analysis Governance
		3.3.1 Purpose
		3.3.2 Description
		3.3.3 Inputs
		3.3.4 Elements
		3.3.5 Guidelines and Tools
		3.3.6 Techniques
		3.3.7 Stakeholders
		3.3.8 Outputs
	3.4 Plan Business Analysis Information Management
		3.4.1 Purpose
		3.4.2 Description
		3.4.3 Inputs
		3.4.4 Elements
		3.4.5 Guidelines and Tools
		3.4.6 Techniques
		3.4.7 Stakeholders
		3.4.8 Outputs
	3.5 Identify Business Analysis Performance Improvements
		3.5.1 Purpose
		3.5.2 Description
		3.5.3 Inputs
		3.5.4 Elements
		3.5.5 Guidelines and Tools
		3.5.6 Techniques
		3.5.7 Stakeholders
		3.5.8 Outputs
4. Elicitation and Collaboration
	4.1 Prepare for Elicitation
		4.1.1 Purpose
		4.1.2 Description
		4.1.3 Inputs
		4.1.4 Elements
		4.1.5 Guidelines and Tools
		4.1.6 Techniques
		4.1.7 Stakeholders
		4.1.8 Outputs
	4.2 Conduct Elicitation
		4.2.1 Purpose
		4.2.2 Description
		4.2.3 Inputs
		4.2.4 Elements
		4.2.5 Guidelines and Tools
		4.2.6 Techniques
		4.2.7 Stakeholders
		4.2.8 Outputs
	4.3 Confirm Elicitation Results
		4.3.1 Purpose
		4.3.2 Description
		4.3.3 Inputs
		4.3.4 Elements
		4.3.5 Guidelines and Tools
		4.3.6 Techniques
		4.3.7 Stakeholders
		4.3.8 Outputs
	4.4 Communicate Business Analysis Information
		4.4.1 Purpose
		4.4.2 Description
		4.4.3 Inputs
		4.4.4 Elements
		4.4.5 Guidelines and Tools
		4.4.6 Techniques
		4.4.7 Stakeholders
		4.4.8 Outputs
	4.5 Manage Stakeholder Collaboration
		4.5.1 Purpose
		4.5.2 Description
		4.5.3 Inputs
		4.5.4 Elements
		4.5.5 Guidelines and Tools
		4.5.6 Techniques
		4.5.7 Stakeholders
		4.5.8 Outputs
5. Requirements Life Cycle Management
	5.1 Trace Requirements
		5.1.1 Purpose
		5.1.2 Description
		5.1.3 Inputs
		5.1.4 Elements
		5.1.5 Guidelines and Tools
		5.1.6 Techniques
		5.1.7 Stakeholders
		5.1.8 Outputs
	5.2 Maintain Requirements
		5.2.1 Purpose
		5.2.2 Description
		5.2.3 Inputs
		5.2.4 Elements
		5.2.5 Guidelines and Tools
		5.2.6 Techniques
		5.2.7 Stakeholders
		5.2.8 Outputs
	5.3 Prioritize Requirements
		5.3.1 Purpose
		5.3.2 Description
		5.3.3 Inputs
		5.3.4 Elements
		5.3.5 Guidelines and Tools
		5.3.6 Techniques
		5.3.7 Stakeholders
		5.3.8 Outputs
	5.4 Assess Requirements Changes
		5.4.1 Purpose
		5.4.2 Description
		5.4.3 Inputs
		5.4.4 Elements
		5.4.5 Guidelines and Tools
		5.4.6 Techniques
		5.4.7 Stakeholders
		5.4.8 Outputs
	5.5 Approve Requirements
		5.5.1 Purpose
		5.5.2 Description
		5.5.3 Inputs
		5.5.4 Elements
		5.5.5 Guidelines and Tools
		5.5.6 Techniques
		5.5.7 Stakeholders
		5.5.8 Outputs
6. Strategy Analysis
	6.1 Analyze Current State
		6.1.1 Purpose
		6.1.2 Description
		6.1.3 Inputs
		6.1.4 Elements
		6.1.5 Guidelines and Tools
		6.1.6 Techniques
		6.1.7 Stakeholders
		6.1.8 Outputs
	6.2 Define Future State
		6.2.1 Purpose
		6.2.2 Description
		6.2.3 Inputs
		6.2.4 Elements
		6.2.5 Guidelines and Tools
		6.2.6 Techniques
		6.2.7 Stakeholders
		6.2.8 Outputs
	6.3 Assess Risks
		6.3.1 Purpose
		6.3.2 Description
		6.3.3 Inputs
		6.3.4 Elements
		6.3.5 Guidelines and Tools
		6.3.6 Techniques
		6.3.7 Stakeholders
		6.3.8 Outputs
	6.4 Define Change Strategy
		6.4.1 Purpose
		6.4.2 Description
		6.4.3 Inputs
		6.4.4 Elements
		6.4.5 Guidelines and Tools
		6.4.6 Techniques
		6.4.7 Stakeholders
		6.4.8 Outputs
7. Requirements Analysis and Design Definition
	7.1 Specify and Model Requirements
		7.1.1 Purpose
		7.1.2 Description
		7.1.3 Inputs
		7.1.4 Elements
		7.1.5 Guidelines and Tools
		7.1.6 Techniques
		7.1.7 Stakeholders
		7.1.8 Outputs
	7.2 Verify Requirements
		7.2.1 Purpose
		7.2.2 Description
		7.2.3 Inputs
		7.2.4 Elements
		7.2.5 Guidelines and Tools
		7.2.6 Techniques
		7.2.7 Stakeholders
		7.2.8 Outputs
	7.3 Validate Requirements
		7.3.1 Purpose
		7.3.2 Description
		7.3.3 Inputs
		7.3.4 Elements
		7.3.5 Guidelines and Tools
		7.3.6 Techniques
		7.3.7 Stakeholders
		7.3.8 Outputs
	7.4 Define Requirements Architecture
		7.4.1 Purpose
		7.4.2 Description
		7.4.3 Inputs
		7.4.4 Elements
		7.4.5 Guidelines and Tools
		7.4.6 Techniques
		7.4.7 Stakeholders
		7.4.8 Outputs
	7.5 Define Design Options
		7.5.1 Purpose
		7.5.2 Description
		7.5.3 Inputs
		7.5.4 Elements
		7.5.5 Guidelines and Tools
		7.5.6 Techniques
		7.5.7 Stakeholders
		7.5.8 Outputs
	7.6 Analyze Potential Value and Recommend Solution
		7.6.1 Purpose
		7.6.2 Description
		7.6.3 Inputs
		7.6.4 Elements
		7.6.5 Guidelines and Tools
		7.6.6 Techniques
		7.6.7 Stakeholders
		7.6.8 Outputs
8. Solution Evaluation
	8.1 Measure Solution Performance
		8.1.1 Purpose
		8.1.2 Description
		8.1.3 Inputs
		8.1.4 Elements
		8.1.5 Guidelines and Tools
		8.1.6 Techniques
		8.1.7 Stakeholders
		8.1.8 Outputs
	8.2 Analyze Performance Measures
		8.2.1 Purpose
		8.2.2 Description
		8.2.3 Inputs
		8.2.4 Elements
		8.2.5 Guidelines and Tools
		8.2.6 Techniques
		8.2.7 Stakeholders
		8.2.8 Outputs
	8.3 Assess Solution Limitations
		8.3.1 Purpose
		8.3.2 Description
		8.3.3 Inputs
		8.3.4 Elements
		8.3.5 Guidelines and Tools
		8.3.6 Techniques
		8.3.7 Stakeholders
		8.3.8 Outputs
	8.4 Assess Enterprise Limitations
		8.4.1 Purpose
		8.4.2 Description
		8.4.3 Inputs
		8.4.4 Elements
		8.4.5 Guidelines and Tools
		8.4.6 Techniques
		8.4.7 Stakeholders
		8.4.8 Outputs
	8.5 Recommend Actions to Increase Solution Value
		8.5.1 Purpose
		8.5.2 Description
		8.5.3 Inputs
		8.5.4 Elements
		8.5.5 Guidelines and Tools
		8.5.6 Techniques
		8.5.7 Stakeholders
		8.5.8 Outputs
9. Underlying Competencies
	9.1 Analytical Thinking and Problem Solving
		9.1.1 Creative Thinking
		9.1.2 Decision Making
		9.1.3 Learning
		9.1.4 Problem Solving
		9.1.5 Systems Thinking
		9.1.6 Conceptual Thinking
		9.1.7 Visual Thinking
	9.2 Behavioural Characteristics
		9.2.1 Ethics
		9.2.2 Personal Accountability
		9.2.3 Trustworthiness
		9.2.4 Organization and Time Management
		9.2.5 Adaptability
	9.3 Business Knowledge
		9.3.1 Business Acumen
		9.3.2 Industry Knowledge
		9.3.3 Organization Knowledge
		9.3.4 Solution Knowledge
		9.3.5 Methodology Knowledge
	9.4 Communication Skills
		9.4.1 Verbal Communication
		9.4.2 Non-Verbal Communication
		9.4.3 Written Communication
		9.4.4 Listening
	9.5 Interaction Skills
		9.5.1 Facilitation
		9.5.2 Leadership and Influencing
		9.5.3 Teamwork
		9.5.4 Negotiation and Conflict Resolution
		9.5.5 Teaching
	9.6 Tools and Technology
		9.6.1 Office Productivity Tools and Technology
		9.6.2 Business Analysis Tools and Technology
		9.6.3 Communication Tools and Technology
10. Techniques
	10.1 Acceptance and Evaluation Criteria
		10.1.1 Purpose
		10.1.2 Description
		10.1.3 Elements
		10.1.4 Usage Considerations
	10.2 Backlog Management
		10.2.1 Purpose
		10.2.2 Description
		10.2.3 Elements
		10.2.4 Usage Considerations
	10.3 Balanced Scorecard
		10.3.1 Purpose
		10.3.2 Description
		10.3.3 Elements
		10.3.4 Usage Considerations
	10.4 Benchmarking and Market Analysis
		10.4.1 Purpose
		10.4.2 Description
		10.4.3 Elements
		10.4.4 Usage Considerations
	10.5 Brainstorming
		10.5.1 Purpose
		10.5.2 Description
		10.5.3 Elements
		10.5.4 Usage Considerations
	10.6 Business Capability Analysis
		10.6.1 Purpose
		10.6.2 Description
		10.6.3 Elements
		10.6.4 Usage Considerations
	10.7 Business Cases
		10.7.1 Purpose
		10.7.2 Description
		10.7.3 Elements
		10.7.4 Usage Considerations
	10.8 Business Model Canvas
		10.8.1 Purpose
		10.8.2 Description
	10.9 Business Rules Analysis
		10.9.1 Purpose
		10.9.2 Description
		10.9.3 Elements
		10.9.4 Usage Considerations
	10.10 Collaborative Games
		10.10.1 Purpose
		10.10.2 Description
		10.10.3 Elements
		10.10.4 Usage Considerations
	10.11 Concept Modelling
		10.11.1 Purpose
		10.11.2 Description
		10.11.3 Elements
		10.11.4 Usage Considerations
	10.12 Data Dictionary
		10.12.1 Purpose
		10.12.2 Description
		10.12.3 Elements
		10.12.4 Usage Considerations
	10.13 Data Flow Diagrams
		10.13.1 Purpose
		10.13.2 Description
		10.13.3 Elements
		10.13.4 Usage Considerations
	10.14 Data Mining
		10.14.1 Purpose
		10.14.2 Description
		10.14.3 Elements
		10.14.4 Usage Considerations
	10.15 Data Modelling
		10.15.1 Purpose
		10.15.2 Description
		10.15.3 Elements
		10.15.4 Usage Considerations
	10.16 Decision Analysis
		10.16.1 Purpose
		10.16.2 Description
		10.16.3 Elements
		10.16.4 Usage Considerations
	10.17 Decision Modelling
		10.17.1 Purpose
		10.17.2 Description
		10.17.3 Elements
		10.17.4 Usage Considerations
	10.18 Document Analysis
		10.18.1 Purpose
		10.18.2 Description
		10.18.3 Elements
		10.18.4 Usage Considerations
	10.19 Estimation
		10.19.1 Purpose
		10.19.2 Description
		10.19.3 Elements
		10.19.4 Usage Considerations
	10.20 Financial Analysis
		10.20.1 Purpose
		10.20.2 Description
		10.20.3 Elements
		10.20.4 Usage Considerations
	10.21 Focus Groups
		10.21.1 Purpose
		10.21.2 Description
		10.21.3 Elements
		10.21.4 Usage Considerations
	10.22 Functional Decomposition
		10.22.1 Purpose
		10.22.2 Description
		10.22.3 Elements
		10.22.4 Usage Considerations
	10.23 Glossary
		10.23.1 Purpose
		10.23.2 Description
		10.23.3 Elements
		10.23.4 Usage Considerations
	10.24 Interface Analysis
		10.24.1 Purpose
		10.24.2 Description
		10.24.3 Elements
		10.24.4 Usage Considerations
	10.25 Interviews
		10.25.1 Purpose
		10.25.2 Description
		10.25.3 Elements
		10.25.4 Usage Considerations
	10.26 Item Tracking
		10.26.1 Purpose
		10.26.2 Description
		10.26.3 Elements
		10.26.4 Usage Considerations
	10.27 Lessons Learned
		10.27.1 Purpose
		10.27.2 Description
		10.27.3 Elements
		10.27.4 Usage Considerations
	10.28 Metrics and Key Performance Indicators (KPIs)
		10.28.1 Purpose
		10.28.2 Description
		10.28.3 Elements
		10.28.4 Usage Considerations
	10.29 Mind Mapping
		10.29.1 Purpose
		10.29.2 Description
		10.29.3 Elements
		10.29.4 Usage Considerations
	10.30 Non-Functional Requirements Analysis
		10.30.1 Purpose
		10.30.2 Description
		10.30.3 Elements
		10.30.4 Usage Considerations
	10.31 Observation
		10.31.1 Purpose
		10.31.2 Description
		10.31.3 Elements
		10.31.4 Usage Considerations
	10.32 Organizational Modelling
		10.32.1 Purpose
		10.32.2 Description
		10.32.3 Elements
		10.32.4 Usage Considerations
	10.33 Prioritization
		10.33.1 Purpose
		10.33.2 Description
		10.33.3 Elements
		10.33.4 Usage Considerations
	10.34 Process Analysis
		10.34.1 Purpose
		10.34.2 Description
		10.34.3 Elements
		10.34.4 Usage Considerations
	10.35 Process Modelling
		10.35.1 Purpose
		10.35.2 Description
		10.35.3 Elements
		10.35.4 Usage Considerations
	10.36 Prototyping
		10.36.1 Purpose
		10.36.2 Description
		10.36.3 Elements
		10.36.4 Usage Considerations
	10.37 Reviews
		10.37.1 Purpose
		10.37.2 Description
		10.37.3 Elements
		10.37.4 Usage Considerations
	10.38 Risk Analysis and Management
		10.38.1 Purpose
		10.38.2 Description
		10.38.3 Elements
		10.38.4 Usage Considerations
	10.39 Roles and Permissions Matrix
		10.39.1 Purpose
		10.39.2 Description
		10.39.3 Elements
		10.39.4 Usage Considerations
	10.40 Root Cause Analysis
		10.40.1 Purpose
		10.40.2 Description
		10.40.3 Elements
		10.40.4 Usage Considerations
	10.41 Scope Modelling
		10.41.1 Purpose
		10.41.2 Description
		10.41.3 Elements
		10.41.4 Usage Considerations
	10.42 Sequence Diagrams
		10.42.1 Purpose
		10.42.2 Description
		10.42.3 Elements
		10.42.4 Usage Considerations
	10.43 Stakeholder List, Map, or Personas
		10.43.1 Purpose
		10.43.2 Description
		10.43.3 Elements
		10.43.4 Usage Considerations
	10.44 State Modelling
		10.44.1 Purpose
		10.44.2 Description
		10.44.3 Elements
		10.44.4 Usage Considerations
	10.45 Survey or Questionnaire
		10.45.1 Purpose
		10.45.2 Description
		10.45.3 Elements
		10.45.4 Usage Considerations
	10.46 SWOT Analysis
		10.46.1 Purpose
		10.46.2 Description
		10.46.3 Elements
		10.46.4 Usage Considerations
	10.47 Use Cases and Scenarios
		10.47.1 Purpose
		10.47.2 Description
		10.47.3 Elements
		10.47.4 Usage Considerations
	10.48 User Stories
		10.48.1 Purpose
		10.48.2 Description
		10.48.3 Elements
		10.48.4 Usage Considerations
	10.49 Vendor Assessment
		10.49.1 Purpose
		10.49.2 Description
		10.49.3 Elements
		10.49.4 Usage Considerations
	10.50 Workshops
		10.50.1 Purpose
		10.50.2 Description
		10.50.3 Elements
		10.50.4 Usage Considerations
11. Perspectives
	11.1 The Agile Perspective
		11.1.1 Change Scope
		11.1.2 Business Analysis Scope
		11.1.3 Approaches and Techniques
		11.1.4 Underlying Competencies
		11.1.5 Impact on Knowledge Areas
	11.2 The Business Intelligence Perspective
		11.2.1 Change Scope
		11.2.2 Business Analysis Scope
		11.2.3 Methodologies and Approaches
		11.2.4 Underlying Competencies
		11.2.5 Impact on Knowledge Areas
	11.3 The Information Technology Perspective
		11.3.1 Change Scope
		11.3.2 Business Analysis Scope
		11.3.3 Methodologies
		11.3.4 Underlying Competencies
		11.3.5 Impact on Knowledge Areas
	11.4 The Business Architecture Perspective
		11.4.1 Change Scope
		11.4.2 Business Analysis Scope
		11.4.3 Reference Models and Techniques
		11.4.4 Underlying Competencies
		11.4.5 Impact on Knowledge Areas
	11.5 The Business Process Management Perspective
		11.5.1 Change Scope
		11.5.2 Business Analysis Scope
		11.5.3 Frameworks, Methodologies, and Techniques
		11.5.4 Underlying Competencies
		11.5.5 Impact on Knowledge Areas
Appendix A: Glossary
Appendix B: Techniques to Task Mapping
Appendix C: Contributors
Appendix D: Summary of Changes from BABOK® Guide v 2.0
Index